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Customer Service Specialist

Location:
Hampton, GA
Posted:
October 06, 2025

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Resume:

Susan Scott

Hampton, Georgia

413-***-**** ************@*****.***

CUSTOMER SERVICE SPECIALIST

Accomplished and customer-oriented customer service specialist offering 10+ years extensive experience in customer service and success. Offering expertise spanning personnel time management, dispatch, and achieving optimal results through competent planning, organization, and growth-oriented solutions. Accustomed to fast moving environments able to inspire and cultivate productive relationships with staff and partners. Recognized for strong problem solving skills in fast paced environments.

PROFESSIONAL EXPERIENCE

Customer Service Specialist – Chimney Hero’s - Ballston Spa, NY August 2023 until relocation in December 2023

• Managed daily communications by retrieving and responding to emails and voicemails in a timely manner.

• Scheduled maintenance calls, addressed customer inquires and coordinated service requests through answering high volume inbound calls.

• Dispatched technicians, reviewed job details, tracked work logs and monitored time logs to ensure job efficiency.

• Utilized Salesforce to manage customer data, and track performance metrics.

• Participated in weekly company wide team meetings to brainstorm process improvements and customer service enhancements.

• Processed accounts payable and accounts receivable. Customer Service Specialist & Dispatcher - Roland J Down Service Experts - Scotia, NY July 2022-August 2023

• Operated multiline phone systems to book maintenance requests, answer customer inquiries and resolve all service related issues.

• Scheduled and dispatched technicians, reviewed job details, and tracked time logs.

• Maintained accuracy and efficiency while handling all inbound and outbound calls.

• Lead weekly team meetings to share feedback and align on customer focused improvements. Collaborated with management and technicians to exceed performance metrics. Customer Service Specialist - Ferrellgas/Blue Flame - Wilton, NY October 2018 - June 2022

• Handled daily voicemail and email correspondence to ensure timely customer responses.

• Scheduled propane deliveries and maintenance services.

• Address all customer inquiries and concerns.

• Delivered professional customer service, through out follow up and delinquency calls.

• Worked with various software programs and systems to schedule customer records, billing and scheduling.

Key Skills & Software Proficiency

• CRM - Salesforce

• Scheduling & Dispatching

• AP & AR Processing

• Collections

• Conflict Resolution

• Customer Service

• Microsoft Office



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