reagan pennewill
Windham, CT *****
****************@*****.***
Work Experience
Server/Hostess
d and g restaurant and pub-Canterbury, CT
September 2024 to September 2025
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Implemented upselling techniques resulting in an increase in average check size by 35% Server/Bartender
Windham country club-Windham, CT
May 2024 to September 2024
• Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
• Collaborated with the kitchen staff to ensure timely delivery of food and beverages to banquet tables
• Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
• Maintained inventory levels of bar supplies such as glassware, napkins, straws, etc., notifying management when reordering was necessary
Staff Member
whataburger-Altus, OK
May 2022 to September 2023
I worked as the cashier and a few other stations mostly costumer service roles. Dance Instructor
Studio One Dance Center-Altus, OK
April 2022 to September 2023
teaching kids how to dance also managing schedules and performances. Education
High school diploma
Norwich Free Academy-Norwich, CT
August 2020 to July 2024
Skills
• Teamwork
• Cash register
• Staff training
• Communication skills
• Sanitizing surfaces
• Dancing
• Beer knowledge
• Computer literacy
• Toast POS
• Serving - Serving experience (1-2 years)
• Food service opening procedures
• Order taking
• Cross-contamination prevention
• Food handling
• Banquet Experience
• Square (POS)
• Sales
• Food service customer order management
• Restaurant Experience
• Table management
• Cash handling
• Organizational skills
• Food preparation
• Multitasking
• Food service closing procedures
• Proper food storage
• Customer service
• Event Planning
• Food ordering
• Bartending
• Bussing
• Time management
• Food safety
• Fine dining experience
• POS systems
• Shift management
• Host/Hostess
• Food service cleaning
• Complaint handling
• Food service inventory management
• Temperature control
• Cocktail experience
Certifications and Licenses
ServSafe Food Handler Certification