Pharmacy Technician Technical Support

N A W A L A L I

317-***-**** **********@*****.*** Zionsville, IN, 46077

CAREER OBJECTIVE

Hard-working professional with 19.5+ years of experience and a proven knowledge of customer needs assessment, client relationship management, and brand management. Aiming to leverage my skills to successfully fill the Pharmacy Technician role at your company. PROFESSIONAL EXPERIENCE

PCA Pharmacy Whitestown,

IN

Pharmacy Technician Jan 2021 - Jan

2022

● Provided distributive pharmacy services and technical support for the pharmacists

● Refilled and maintained automated dispensing systems (BD Logistic, Pyxis)

● Prepared orders and maintained inventory for the pharmacy department

● Process numerous prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.

● Calculate dosage, fill prescriptions and prepare prescription labels with absolute accuracy.

● Assist patients in minimizing medical expenses by recommending generic alternative prescription medications.

● Set up and modify patient profiles in [System] to include current information such as medications and insurance details. Express Scripts Whitestown,

IN

Pharmacy Technician Feb 2016 – Feb 2020

● Answer telephones, responding to questions or requests.

● Maintain proper storage and security conditions for drugs.

● Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.

● Price and file prescriptions that have been filled.

● Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.

● Prepare and process medical insurance claim forms and records.

● Deliver medications or pharmaceutical supplies to patients, nursing stations, or surgery.

● Compute charges for medication or equipment dispensed to hospital patients and enter data in computer.

● Supply and monitor robotic machines that dispense medicine into containers and label the containers.

Marsh SuperMarket Indianapolis,

IN

Pharmacy Technician Apr 2004 – Jan

2015

● Accept prescriptions for filling, gathering and processing necessary information.

● Prepare prescription labels by typing or operating a computer and printer.

● Answer telephone inquiries, referring callers to pharmacists when necessary.

● Greet customers and help them locate merchandise.

● Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify when inventory levels are low.

● Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.

● Restock storage areas, replenishing items on shelves.

● Process medical insurance claims, posting bill amounts and calculating copayments

…

MTI School of Knowledge Indianapolis, IN

Substitute Teacher August 2014 - May 2015

● Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

● Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.

● Type, file, and duplicate materials.

● Maintain computers in classrooms and laboratories and assist students with hardware and software use.

● Plan, prepare, and develop various teaching aids such as bibliographies, charts, and graphs.

● Operate and maintain audio-visual equipment.

EDUCATION

COLORADO TECHNICAL UNIVERSITY Colorado Springs, CO B.S. Business Administration (Jun 2012)

COLORADO TECHNICAL UNIVERSITY Colorado Springs, CO A.S. General Studies (May 2010)

ADDITIONAL SKILLS

● Arabic

● Windows Vista / UNIX, PowerPoint, Publisher; Internet research

● Microsoft Excel, Microsoft Windows

● Medisoft Medical Billing; Medical Practice Management Software; Microsoft Office Suite

● Efficient in billing and coding, and excellent computer skills

● Successful leader, equally effective as member of a team

● Highly organized with an ability to multi-task and accomplish multiple objectives

● Professional demeanor and attentive

● Excellent people skills and thrives on helping to solve problems

● Superb communication skills, verbal and written

● Thorough knowledge of Microsoft Word and Excel.

● Strong attention to detail and proficient at running and handling office equipment

● Effective manager, driven to provide excellent customer service, and able to assess complex situations and formulate solutions.

● Considerable experience planning and implementing programs, projects, and public-relations events.

CREDENTIALS AND LICENSES

● Pharmacy Technician

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