MAKAELA ROGERS
Houston, TX *****
*************@*****.***
Professional Summary
Highly motivated and dedicated Executive Sales and Business Developer with a strong business background, including 7 years of successful senior level sales and account management experience in various work environments.
• Excellent written, verbal, and interpersonal communicator and presenter, transition easily between small and large tasks, working individually and collaborating with a team.
• Proficient in Windows and OS X (formerly Mac OS X) operating systems; Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, FrontPage); Adobe Illustrator; Adobe Photoshop; Yardi; One-Site Software, SAP knowledge.
• Willingness to work with cross-functional teams and have the maturity to interact directly with senior executives across departments, as well as provide leadership to teams on the implementation of strategic initiatives.
• Equipped with interpersonal communication skills and able to smoothly blend and interact with top management and peers.
• In-depth knowledge of project processes, methodologies, tools and techniques as well as ability to adapt them to organization in conjunction with the understanding of formal and informal organizational structures
• Able to quickly analyze situations and weigh out the best possible options before making decisions to achieve profitable results.
• Demonstrated success as a leader with excellent initiatives that are inherent in eliciting the best quality of a team with a commitment to the highest levels of services. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Scribe/ Data Entry/ Operation Coordinator
Adecco - Mobile Health-Remote
March 2025 to July 2025
Temp Agency (The Adecco Group) - Contract Position Medical scribe patient paperwork/ Data entry
Make outbound calls to sites/clinics /accept inbound calls using Ring Central Curation verification to make sure clinic receives paperwork and have supplies in stock to perform procedures at clinic.
Email/Fax patients protocol to medical site.
Check in Patients once they arrive to the clinic facility. Unlicensed Insurance Agent
Foundever / Progressive-Remote
September 2024 to February 2025
Handle inbound Customer Concerns/Complaints over the phone. Process transactions over the phone in a Remote location - Work From Home (Received Inbound Calls Only)
Experience:
Input/ Update “Policy Holders” Information
Process EFT Payments
Collect Vehicles information ( such as VIN Number, Make and Model of Vehicle etc.) Microsoft / Excel / SAP / VMware
( Finesscc /Avaya Phone Systems )
Excel Spreadsheet / PowerPoint experience
Process customers payments
Used KMS Search Tools
(Phone Que Expectation 70%)
My average Phone que call grading results always exceed the standard expectation of 70% or higher. Inventory Clerk/ Data entry
Aita Consulting Services-Houston, TX
January 2024 to July 2024
Data entry
Input Reship Reports on computer/laptop
Email Reports
Excel Spreadsheet
Inventory clerk
Received incoming phone calls & outbound calls
Dispatching/customer service
File documents
Stock inventory
Outlook Microsoft
Data Entry Specialist
ChaseSource/ HCTRA-Houston, TX
September 2023 to January 2024
Data entry specialist
Microsoft word/ excel
Spread sheet knowledge
Harris County Toll Road Authority Data entry specialist through temp Agency.
Data Entry/Customer Service Representative
Memorial Hermann/Apex Health System-Remote
January 2023 to August 2023
Data Entry
NextGen EPM Experience
Assist customers with their health benefits
Answer incoming calls
Update members information
Share point system
Use the Memorial Hermann Medical System
Assist with Medical Claims and Prior Authorizations Medicare Health Insurance Knowledgeable
SAP/CSM
MacBook IOS System
Microsoft word
Microsoft excel
Microsoft office PowerPoint
Computer knowledge
Customer Service Representative II/Data Entry Clerk JUST Energy-Houston, TX
July 2019 to November 2022
• Data Entry
• MacBook IOS System
• Answered incoming calls from customers
• Assisted customers with renewing rate plans and upsold warranty products
• Assisted customers with payment arrangements and payments
• Responsible for administrative duties by faxing or emailing correspondence to customers.
• Used SAP, CRM, SIEBEL, ERCOT, Sharepoint, CITRIX and CMS programs Logistics Processor/ Data Entry
Nordstrom Inc-Atlanta, GA
January 2018 to July 2019
• Earned the Pacesetter Award for the years 2018 - 2019 due to employee satisfaction.
• Delivery & Logistics Office Duties
• Scan Labels
• Create shipping labels
• Label/package items
• Input inventory in computer
• Inventory control/management
• Responsible for helping in display merchandising, inventory control, cataloging, and the receiving stock merchandise
• Responsible for client relations which includes responding to client inquires and requests in a timely manner via email and online at Nordstrom.com
Problem Solver / Warehouse Logistics/Data Entry
Amazon Warehouse-Houston, TX
April 2015 to January 2018
• Responsible for assisting vendors online with bringing their online accounts up to date online.
• Problem Solving/Amnesty/ISS
• Met yearly quota in less than 5 months
• Mentored and supervised new agents.
Education
High school diploma
CMA Macedonia High School-Houston, TX
April 2014 to December 2015
Skills
• Warehouse management system
• English
• Order fulfillment
• Typing
• Accounting
• Inventory management
• PCI
• Data entry
• SAP
• Data Warehouse
• Serving
• Mac OS
• Medical terminology
• Communication skills
• Microsoft Word
• Google Suite
• Adobe Photoshop
• Microsoft SharePoint
• EHR systems
• Makeup application
• SAP CRM
• Bartending
• Jira
• Salesforce
• Merchandising
• Customer service
• Wine knowledge
• Clerical experience
• Windows
• Operating Systems
• Order picking
• Banquet experience
• Microsoft Outlook
• Help Desk
• Host/hostess experience
• Android
• QuickBooks
• HIPAA
• Front desk
• SharePoint
• Adobe Acrobat
• Eyelash extensions
• Inside sales
• SAP ERP
• Microsoft Office
• Quality control
• Cash register
• Organizational skills
• Account management
• iOS
• Sales
• Employment & labor law
• E-commerce
• Retail sales
• CRM software
• Distribution center
• ERP systems
• Warehouse management
• Computer skills
• Microsoft Excel
• Cash handling
• Human resources
• Phone etiquette
• Customer support
• Order management system
• Citrix
• Computer Networking
• Analysis skills
• Cosmetology
• Technical support
• Call center
Certifications and Licenses
Driver's License
TABC Certified
Food Handler Certification