Customer Service Data Entry

Jaleesa Bess

Westville, SC • 803-***-**** • *****************@*****.***

Professional Summary

Dedicated healthcare professional with 15+ years of experience in hospice care, case management, and patient support. Skilled in coordinating provider schedules, managing patient referrals, and delivering compassionate care. Strong background in healthcare administration, customer service, and team leadership with proven ability to streamline processes and enhance patient and provider satisfaction. Core Competencies

• Healthcare Administration & Case Management

• Patient & Family Support

• Scheduling & Care Coordination

• EMR & Insurance Verification (Palmetto GBA, Clinii)

• Microsoft Office Suite (Excel, Word, Teams)

• Leadership & Staff Training

• Communication & Interpersonal Skills

• Problem Solving & Process Improvement

Professional Experience

Hospice Liaison / Case Manager (Remotely)

SC House Calls July 2021 – September 2025

● Manage patient referrals from intake to enrollment, ensuring timely and accurate documentation.

● Coordinate provider schedules, face-to-face visits, and follow-up appointments.

● Facilitate communication between providers, patients, and caregivers to support quality care delivery.

● Maintain billing processes and insurance verification through Palmetto GBA.

● Create and manage provider spreadsheets, charts, and reports to improve workflow efficiency.

● Participate in weekly Microsoft Teams meetings to align with leadership and care teams. Customer Service Specialist / Team Coordinator / Lead CNA Agape Care of South Carolina June 2012 – Oct 2021

● Entered and processed patient referrals, ensuring accuracy and compliance.

● Coordinated hospice face-to-face visits with Nurse Practitioners, improving scheduling consistency.

● Supervised CNA team schedules, managed call-outs, and supported field staff with patient care needs.

● Planned and hosted staff meetings; prepared compliance reports for DHEC inspections.

● Delivered direct patient care including ADLs, vitals monitoring, and meal assistance.

● Provided administrative support including email management, chart updates, and report preparation.

CNA / Unit Secretary

Springdale Healthcare May 2008 – July 2012

● Delivered daily ADL care in a long-term care setting.

● Monitored patient conditions and promptly reported changes to nursing staff.

● Maintained and organized patient medical records and appointment schedules.

● Transcribed physician orders and supported communication between clinical teams. Customer Service Manager / Cashier

Wal-Mart Supercenter Oct 2007 – July 2012

● Led and motivated customer service staff to ensure positive customer experiences.

● Resolved escalated issues, processed refunds, and maintained accuracy in transactions. Education & Certifications

• North Central High School Diploma, 2007

• C.N.A. Certification – ATEC

• Leadership Certifications – 201 & 301

• C.N.A. Apprenticeship Certification

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