Accounts Payable Customer Service
Resume:
Nicole Curtis - 720-***-**** - *******.********@*****.***
Nicole Curtis
Kersey, CO 720-***-****
Skills
Interpersonal communication skills
Sharp attention to detail
Flexible and adaptable to new processes
and procedures
Proficient with computers and multiple
types of software
Maintain confidentiality as needed
Basic knowledge of HIPAA guidelines
10+ years customer service
Experience
SCC Enterprises Incorporated Kersey, CO January 2016 to Present Office Manager
• Accounts payable – Enter bills into Quick Books to ensure they were paid in a timely fashion
• Accounts receivable – Collected payment from customers for completed work and mail receipts
DispatchHealth Denver, CO September 2020 to September 2025 Patient Experience Coordinator
• Review incoming complaints to ensure accuracy of the complaint data entered
• Follow up on open complaints that require initial review or additional investigation
• Serve as a key resource to internal business partners to assist in contacting patients to gather additional information or provide resolution to complaints
• Primary resource to internal business partners by contacting additional departments to obtain additional information for complaint resolution Intermountain Truck & Trailer, Incorporated Nunn, CO September 2015 to January 2016 Office & Service Manager
• Accounts payable – Entered bills into Quick Books to ensure they were paid in a timely fashion
• Accounts receivable – Collected payment from cash & charge customers
• Opened repair orders and got a brief description of what work needed to be done or what concerns they had with their equipment. Closed repair orders when the technicians were completed with the work
• Managed profit and loss by running weekly counts to ensure the parts room inventory was accurate
• Made weekly sales calls to prospective customers in Northern Colorado trying to bring in more business
MHC Kenworth Greeley, CO March 2014 to July 2015
Service Advisor
• Created work orders for customers when they brought their equipment in for service. Closed repair orders when the technicians were completed with the work.
• Started warranty claims when needed and provided documentation of damaged parts.
• Obtained purchase orders for charge customers and collected payment for cash customers.
• Updated customers daily on the status of their equipment Nicole Curtis - 720-***-**** - *******.********@*****.*** Early Experiences
Hobby Lobby – Customer Service Manager
Contractor working for Kelly Services at IBM – End User Support Help Desk Agent Contractor working for Manpower at IBM – Software Receive Call Customer Service Representative O’Reilley/Checker Auto Parts – Assistant Manager
Chili’s – Line Cook
Outback Steakhouse – Line Cook
Subway – Sandwich Expert
The UPS Store – Package Processor
Import Specialists – Technician Trainee
Education
MyComputer Career, Online
Associat’s Degree –Network Administration and Cybersecurity Nashville Automotive and Diesel College, Nashville TN Associate’s Degree – Automotive and Diesel Technology Arapahoe High School (Vo Tech), Boulder CO
Certified Tire and Lube Specialist
New Vista High School, Boulder CO
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