Fraud Analyst

***********@*****.***

Dallas, TX *****

https://www.linkedin.com/in/jsherrell

PROFESSIONAL SUMMARY

Business Analyst with over 6 years of risk reduction and financial crime prevention expertise. Known for digging deep into complex data, spotting patterns many miss and turning insights into actionable risk prevention steps. Experienced in compliance, reporting and fraud investigations across multiple lines of business within fast-paced fintech environments that specialize in finance, claims, and payment processing systems. Trusted partner to leadership and colleagues, bringing clear communication and practical solutions to every case. Seeking a direct opportunity to be part of a forward-thinking, welcoming team. SKILLS

Fraud & Risk Expertise:

1st & 3rd Party Fraud Synthetic ID Theft Account Takeover (ATO) Straw Purchases Elder Exploitation Prevention Fraud Rings & Bust-Outs Transaction Monitoring Payment Disputes

(Chargebacks & Return Codes) Digital Wallets ACH & Credit Card Payments Anomaly Detection Interpreting Credit, Financial Health & Risk Scoring Models Behavioral Analysis Claims Management

IP Discovery & Metadata Analysis Holistic Risk Assessments Fraud/AML Reporting Compliance & Investigations:

AML/BSA KYC/KYB Enhanced Due Diligence (EDD) Social Media & Open-Source Analysis Skip Tracing SSN/SSC Validation Reverse Searches State & Gov ID Verification Income Verification

(W2s, 1099s, ITINs, Self-Employment)

Technical & Data Research Tools:

AI & Automated Underwriting SaaS Platforms Salesforce (Omni Channel) iSight LoanPro DocuSign Slack Microsoft Teams Zoom Outlook Google Workspace (Sheets, Docs, Slides) Tableau & Data Visualization Payroll Systems LexisNexis Clear IDIcore TLOxp Experian

(CSMR & Business) Innovis ISO Sightings Giact Sardine NOVA WORK HISTORY

Risk Consultant II Aug 2024 - Current

Amiseq Intuit QuickBooks - Hybrid - Plano, TX

JANAI SHERRELL

Protects Intuit's QuickBooks ecosystem by reviewing ~20 flagged merchant accounts daily ensuring compliance & risk prevention standards are met.

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• Monitors payment flows, assuring transactions make sense for business types.

• Verifies customers & payment methods used to prevent disputes, fraud and losses. Produces clear case summaries that strengthen fraud prevention strategies across all account management departments.

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Balances investigative outcomes being mindful of merchant experiences, when deciding to hold payments, release funds or restrict merchants on the platform.

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Fraud Analyst Feb 2021 - Mar 2024

Octane Lending Remote - Irving, TX

Claims Analyst II Jul 2019 - Jan 2021

Esurance Insurance Services Inc. Remote - Richardson, TX Funding Analyst - Software Support Jun 2018 - Jun 2019 Capital One Auto Finance Onsite - Plano, TX

EDUCATION

Bachelor of Science: Business Administration & Management 2017 W.I.U Graduate Remote

LICENSE(S)

Insurance Adjuster Property & Casualty

Texas: #2435141

Louisiana: #828175

Reviewed ~35 flagged power sport loan applications daily in an automated queue. Interpreting scoring models, identifying red flags and clearing concerns before loan funding.

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Lead credit underwriting efforts by producing detailed case summaries that required additional verification items from applicants or cleared escalation concerns.

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• Recorded patterns and findings in Google Sheets. Helping strengthen lending controls. Evaluated dealer portfolios and recommended retention or removal of platform memberships; optimizing business relationships and reducing financial risk exposure.

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Managed post-funding fraud investigations by gathering statements & evidence directly from fraud victims to validate their theft claims and support resolution for debts owed.

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• Managed complex auto insurance claims with a focus on identifying insurance fraud, post intake. Oversaw claims; assessed and advised claimants of policy coverages & subrogation processes. Approved or denied claims, ensuring all claimants' requirements were accurately fulfilled.

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Managed total losses. Skilled at CCCOne property valuation interpretations, Copart storage lot & title management.

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• Supported the launch of Avail Car Share.

Guided customers through online, automated underwriting processes for refinance loan approvals with a focus on document uploads & application accuracy.

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Resolved funding issues in real time. Validated - IDS, income, proof of residence, Auto VIN #'s & collateral ownership.

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Verified loan payoffs w/ competitor finance companies to ensure accurate issuance of 10-20 day payoff checks.

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• Discussed title arrangements & simplified loan terms, exceeding customer expectations. JANAI SHERRELL

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