Customer Service Warehouse Associate

Caroline Wairimu Kimaru

ID: ******** Passport: AK0850335 Work permit: Kenyan Date of birth: 10/01/1985 Place of birth: Nairobi, Kenya Nationality: Kenyan Gender: Female Phone number:

(+254) 071******* (Mobile) Email address: ************@*****.*** Email address: **********@*****.*** Address: Great wall Athi River, Nairobi, 00100, Nairobi, Kenya (Home) Compassionate and versatile caregiver with more 1 year of direct caregiving experience and over 9 years in housekeeping, culinary, and travel consultancy roles across Kenya, South Africa, and North Cyprus. Skilled in personal care, hygiene assistance, housekeeping, meal preparation, and providing emotional support to clients. Holds a BSc in Hotel and Tourism Management and brings strong interpersonal, organizational, and multicultural communication skills. Dedicated to ensuring safety, dignity, and comfort for patients and elderly clients. Business or Sector Accommodation and food service activities Department Food and Beverages KITCHEN CHEF – 01/01/2024 – CURRENT

• Assist senior chefs in preparing, cooking, and presenting dishes.

• Perform basic food preparation tasks (cutting, chopping, peeling, marinating).

• Follow recipes and portion control standards under supervision.

• Maintain cleanliness and hygiene of the workstation and kitchen equipment.

• Ensure compliance with food safety, HACCP, and health regulations.

• Rotate stock and assist with inventory control to minimize waste.

• Support different kitchen sections (hot, cold, pastry, butchery) as assigned.

• Learn and develop culinary techniques through hands-on training.

• Assist in plating and garnishing dishes before service.

• Uphold high standards of kitchen organization and teamwork. Business or Sector Accommodation and food service activities Department Housekeeping HOUSEKEEPING SUPERVISOR – 01/03/2020 – 31/12/2023

• Supervised housekeeping staff to ensure high standards of cleanliness in guest rooms, villas, and public areas

• Assigned daily cleaning tasks and monitored completion within set timelines

• Conducted regular inspections to maintain resort hygiene and luxury presentation standards

• Trained, coached, and evaluated housekeeping staff for performance and service quality

• Coordinated with front office and maintenance teams for room readiness and guest requests

• Monitored housekeeping inventory, linen, and cleaning supplies to avoid shortages

• Implemented health, safety, and hygiene procedures in line with resort standards

• Addressed guest concerns promptly, ensuring satisfaction and service recovery when needed

• Maintained housekeeping records, reports, and staff schedules

• Supported management in developing efficient cleaning procedures and team productivity

• Promoted teamwork and professional service culture within the housekeeping department Business or Sector Accommodation and food service activities Department Housekeeping HOUSEKEEPING COORDINATOR – 01/04/2019 – 31/12/2019

• Scheduled and assigned housekeeping tasks to room attendants and supervisors

• Monitored daily cleaning operations to ensure rooms and public areas met standards

• Coordinated communication between front desk, maintenance, and housekeeping teams

• Tracked room status updates and ensured timely reporting in property management systems

• Handled guest requests, complaints, and special service needs efficiently

• Conducted inspections of guest rooms and public areas for quality control ABOUT ME

WORK EXPERIENCE

LIME ACACIA RESTAURANT – NAIROBI, KENYA

MIAYAN LUXURY RESORT – NANYUKI, KENYA

CONCORDE LUXURY RESORT – FAMAGUSTA, CYPRUS

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Driving Licence: B1

Driving Licence: B

Driving Licence: BE

Driving Licence: C1

• Maintained housekeeping inventory, supplies, and equipment records

• Prepared daily reports on room occupancy, cleaning progress, and staff performance

• Assisted in training and onboarding new housekeeping staff

• Ensured compliance with health, safety, and hygiene regulations

• Supported housekeeping manager in administrative tasks and staff scheduling

• Promoted teamwork and high service standards within the housekeeping department Business or Sector Human health and social work activities Department Caregiving ADULT SERVICES WORKER – 01/02/2018 – 30/05/2019

• Assisted with personal care: bathing, dressing, grooming, and toileting

• Provided mobility support: safe transfers, repositioning, wheelchair use, and lifting

• Administered medications and monitored health conditions

• Supported physiotherapy and rehabilitation exercises

• Assisted with feeding and ensuring proper nutrition

• Maintained a clean, safe, and comfortable living environment

• Operated medical and adaptive equipment (hoists, braces, mobility aids)

• Monitored and prevented bedsores through repositioning and skin care

• Documented daily progress and health observations

• Offered companionship, emotional support, and encouragement

• Assisted with household tasks and meal preparation

• Responded promptly to emergencies and applied first aid when needed 01/10/2017 – 17/08/2020 Nicosia, Cyprus

BACHELOR OF SCIENCE IN HOTEL AND TOURISM MANAGEMENT near east university Level in EQF EQF level 8

01/09/2005 – 20/09/2007 Nairobi, Kenya

DIPLOMA HOSPITALITY AND TOURISM MANAGEMENT kenya utalii college Website https://utalii.ac.ke Level in EQF EQF level 6 Mother tongue(s): GIKUYU SWAHILI

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ENGLISH C2 C2 C2 C2 C2

GERMAN A2 A2 A2 A1 A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Google Drive Microsoft Word Microsoft Office Personal care assistance (feeding, bathing, dressing, mobility) Housekeeping & infection control Nutritional meal preparation Medication reminders & monitoring First Aid & safety awareness Emotional support & companionship Inventory & supplies management Team collaboration in multicultural environments

PRIVATE CLIENT – FAMAGUSTA, CYPRUS

EDUCATION AND TRAINING

LANGUAGE SKILLS

SKILLS

DRIVING LICENCE

2 / 3

Driving Licence: C

01/05/2021 – 09/2021 Nyahururu

Caregiver

• Assisted with feeding, bathing, dressing, and grooming

• Supported mobility, positioning, and wheelchair use

• Administered medications and monitored health changes

• Assisted with therapy exercises (physio, occupational, speech)

• Encouraged play, learning, and social participation

• Prepared meals per dietary requirements

• Maintained safe, clean, and comfortable environment

• Operated and maintained adaptive equipment

• Documented progress and health updates

• Provided emotional support and encouragement

• Collaborated with parents, teachers, and therapists

• Responded calmly to emergencies and provided first aid I hereby state that the information noted above is accurate to the best of my beliefs and i take full responsibility for the correction of the information.

Nairobi,Kenya, 30/08/2025

Caroline Wairimu

Kimaru

VOLUNTEERING

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