Security Clearance Administrative Assistant

Jasmyn L. Paige

Chesterfield, VA

804-***-****, ***********@*****.***

Active Secret Security Clearance

Summary:

Dynamic healthcare professional with 12 years of healthcare administrative experience working in Norfolk, VA, Jacksonville, NC and on multiple US Navy War ships. Collaborative coordinator skilled in communicating with diverse groups by connecting, educating, and engaging them in a shared vision of success at every level of care. Proficient in the oversight of program compliance to improve the company’s mission. A skilled problem solver with professional experience in Strategic Planning, Organization Development, and Program Training and Evaluations implemented not only on a local level, but on an international level as well. Equally competent in teamwork and individual initiatives for solving simple or complex problems.

Specialized knowledge of Public Assistance with subject matter expertise in the areas of Reports/Audits, Occupational Stress Management, Vocational/Occupation Coordinator, Crisis Intervention and Suicide Prevention.

Technical Skills Summary

Administration Management

Health Safety/Policy Compliance Process and Safety Improvement

Training Validity Analyst

Auditory/Report Specialty Computer Literacy Skills

Positive Communication

Safety and Emergency Preparedness Social Media in Emergency

Program Management

Customer Service Representative Patient Advocacy

Professional Summary

January 2023- Present Medical Administrative Assistant, AOD-

Health Benefits Unit, Hunter Holmes McGuire Richmond, Virginia

Recognizing and correcting obvious discrepancies. Correcting open encounter reports, chart audits and consult reports.

Provides administrative authority, guidance, and advice to Medical Officer of the Day (MOD) and all other clinical staff concerning administrative matters necessary for operation of the medical center outside of normal tours of duty.

Responsible for investigating events or incidents, such as elopement of patients, loss of funds or valuables, loss of government property and/or unruly behavior of patients/visitors.

Orchestrates transportation and travel of patients when unavailable to and from the Medical Center.

Administratively approves and coordinates transfers between local hospitals/facilities.

February 2021-January 2023 Advanced Medical Support Assistant- Physical Medicine & Rehab Department, Hunter Holmes McGuire Richmond, Virginia

Quality Control responsible for the administrative patient scheduling in VISTA, ICB and CPRS systems and perform quality control checks on patient information.

Call Center Liaison served as a go between for veterans and staff, as well as process various requests for information, which will include Telephone calls, Emails, Faxes, Mail, Electronic notifications through VHA Systems.

Scheduler used Computerized Patient Record System (CPRS) in conjunction with VISTA scheduling software to view, process and schedule Return orders, Admission Orders and Transfer Orders by interpreting and verifying provider and patient requests, which may also include but not limited to, receiving, and entering documentation into CPRS in accordance with VHA policies and directives.

Jun 2018-May 2019 Lead Enlisted Petty Officer- Clinic Manager, Camp Lejeune Naval Medical

Center Jacksonville, North Carolina

Program Management managed the inpatient and outpatient pastoral care department daily operations. Ensuring that all chaplains, counselors, and enlisted providers were fully knowledgeable of daily departmental operations. Maintaining standards for proper interventions needed within the department, ensuring 100% compliance of mental health examinations and education. Upholding the standard of quality care and assurance.

Workforce Management supervised enlisted personnel, executed administrative functions for promotion, recognition, and career goals. Facilitated department moral and team building events where surveys and evaluations were conducted to increase team involvement. These efforts improved the clinics organizational behavior which improved the productivity and culture of the department.

Supply/Safety Officer facilitate and coordinate the safety inspections on all medical equipment on the outpatient pastoral care clinic. These efforts ensured 100% accountability of $100,000 worth of equipment.

Health Safety/Policy Compliance by implementing set standards to ensure that all staff are knowledgeable and proficient in all Joint Commission standards and guidelines. Provided unscheduled inspections to guarantee that all staff are following all health standards. These ongoing assessments helped increase provider participation and motivated the staff to excel in providing safe and effective care of the highest quality and value.

Clinical Research, mental health data analysis experimenting with various treatment plans. Evaluating data and collecting information from a variety of Licensed Medical Professionals, to determine the safety and effectiveness of newly marketed mental health and its rehabilitation prognosis.

Project Management Interdisciplinary Team Collaboration by creating various strategies to implement a communication policy that would improve mission accomplishments between different entities of Licensed Medical and Mental Health Professionals. These plans were implemented by analyzing, establishing, developing, and troubleshooting as needed, to ensure organizational project goals are met.

Developed Departmental Activity Schedule by creating, planning, and organizing the effective team-building monthly activities. Orchestrated training methods to efficiently inform sailors how to use the knowledge they possessed to create monthly activities for their junior sailors.

Observation Specialist/Patient Assessment observed and assess patient conditions, recognize, identify and interpret serious situations, administered mental health measures as needed. Collected assessments were used for assignment of degrees of urgency to decide the order of treatment for each patient.

Aug 2015-Jun 2018 Lead Enlisted Officer- Departmental Supervisor, Naval Medical Center Portsmouth, Virginia

Program Management supervised 17 pastoral care staff members of the largest Naval Medical Center in the Navy. Delivers a professional and technical education program to employees for quality care and patient advocacy. Collected and input data from consumers to facilitate job improvement measures. Interacts with division officers and leadership officials to conduct educational functions on a bi-weekly basis, disseminating pertinent information as needed.

Financial Management over $150,000 in funds afforded to the Pastoral Care Dept. The results of these efforts helped support 4 clinics throughout the medical center by providing quality mental health and religious materials helping aid each individual in a better quality of life.

Management Analysis troubleshooting operational problems that may become present throughout the medical center and develops proposals and recommendations for resolution; all efforts done are to ensure that the conflicts do not affect work-flow, customer service and accomplishment of the organizations activities.

Program Referral and Registry coordinated patient care recipients. Counseling and arranging primary mental health concerns to the proper entity to ensure that the patients care is organized in the most efficient manner including using recreational services. These efforts help maintain clinic productivity as well as patient satisfaction.

Staff & Patient Training, applied consumer safety knowledge by ensuring standard protocols were adhered to and trained both staff and patients on religious/spiritual materials. This initiative helped maintain organizational goals by allowing patients to receive pertinent information to support the safety and effectiveness of the materials.

Patient Evaluation, made clinical data analysis assessments based on past medical history, routine tests, physical examination, routine tests, and diagnostic procedures. Data and research collected throughout the department.

Nov 2012- Aug 2015, USS Vella Gulf U.S. Navy, Norfolk, VA, Temp assigned to USS Vella Gulf, Rota, Spain

Sole air condition and refrigeration (AC & R) Staff, played a pivotal role in independently prepping the Auxiliaries Department within the Department of Support Services. Coordinated a Casualty Receiving mobility access program used to support onboard patients throughout the ship and duration of the mission. The results of these efforts helped support 23 shipboard systems throughout the war fighting ship by providing durable HVAC and equipment to over 60,000 sailors, helping aid each individual in a better quality of life.

Department Safety Officer responsible for analyzing, planning, and implementing guidelines associated with maintaining both consumer and employee safety throughout daily operations. Recognized the need for training that would help support these initiatives created by the Navy. Conducted trainings to ensure that operations were within guidelines created by Joint Commission. Reviewed training feedback for process and delivery improvement of course material.

Workforce Management Provides and assists with annual staff evaluation, to determine the quality of the workforce.

Critically assessed job performance to provide quantitative measure that can be used for overall workforce improvement. Gives advice to junior staff and military on career development, training and educational opportunities, finding resources and giving professional suggestions to achieve them.

Prepared special studies, reviewed health regulations and policies ensuring organizational compliance with monthly surveys, and assessments pertinent to the education and training program. Education services meet the mandatory programs stipulated by The Joint Commission, Occupational Safety and Health Administration (OSHA) and Navy regulations are essential to the Department of Defense and Bureau of Medicine.

Training validity analyst review and assess all training policies across Navy Medicine in accordance with Naval Medical Center Portsmouth. Analyzing the viability of the trainings ensuring the implementation would result in improving skilled professionals to confidently fulfill any position throughout the Department of Rehabilitation or any Military Treatment Facility.

Navy Readiness Management develop, coordinate and administer process and procedures of a Caregiver Occupational Stress Continuum course, which successfully provided patient education to over 300 active duty members. These efforts helped increase patient satisfaction and wait times by 20%, as well as aided in the stress relief of active duty counselors, chaplains and service members fit for duty expeditiously for mission readiness.

ACADEMIA EDUCATION TRAINING & CERTIFICATIONS

Bachelor or Arts Degree (May 2025), University of Toledo

Certified Nurse’s Aide, Richmond Technical Center 2010, Recertified Chesterfield, VA Nov 2020

Religious Program Specialist Training, U.S. Navy, Norfolk, VA Mar 2016

Air condition and Refrigeration Technician Certification, U.S. Navy, Norfolk, VA Oct 2014

Machinist Mate Basic/Engineering School, U.S. Navy, Great Lakes, IL Nov 2012

Business Acumen:

Proficient in all Microsoft Office applications to include creating and modifying documents within Word, using Power Point for presentations, as well as, Financial and Data Entry on Excel. Skillset extended to database utilization using ALTHA, CHCS, ESSENTRIS as well as, CPRS, Vista Scheduling, GUI, ICB Web, electronic and non-electronic patient records. Skilled in Conflict Resolution, Problem Solving, and Communication skills.

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