Business Analyst Salesforce Administrator

Shilo Padron

Salesforce Administrator / Business Analyst

954-***-**** ********@*****.*** linkedin.com/in/shilo-padron-72289634 Professional Summary

Salesforce Administrator and Business Analyst with 3 years of Salesforce expertise and over 8 years of combined experience in system administration, project management, and automation. Proven record of turning complex challenges into scalable solutions through creative problem-solving, process design, and cross-functional collaboration in healthcare, recruiting, and Salesforce ecosystems. Professional Experience

MedPro Healthcare Staffing – (Remote)

Salesforce Administrator / Business Analyst Jun 2022 – Present

• Lead end-to-end Salesforce implementations across 8 departments, collaborating with stakeholders to improve user experience, processes, and data integrity.

• Gather requirements and provide guidance on Salesforce features and third-party applications to optimize business processes.

• Design, configure, and deploy flow-first automations to streamline workflows and reduce manual effort.

• Manage approval processes alongside flows and validation rules to support compliance and streamline operations.

• Partner with developers to translate business requirements into custom Salesforce solutions.

• Build reports and dashboards with custom report types and formulas to provide leadership with actionable insights.

• Analyze and document source data to create mapping guides that support data migration and process redesign.

• Handle data migration and transformation tasks with Data Loader, Workbench, and related tools to meet business needs.

• Monitor system performance and prepare org for Salesforce seasonal releases to ensure stability and leverage new features.

• Partner with RevOps and SalesOps teams to enhance integrations and automation across business systems.

• Utilize Salesforce add-on tools including DocuSign, Nintex, and FormAssembly to enhance business processes.

• Troubleshoot issues, train users, and perform QA testing in Agile sprints to ensure scalable, high-quality Salesforce solutions.

United Animal Care – (Weston, Fl)

Operations Manager & Avimark System Administrator April 2014 – June 2022

• Managed daily clinical operations while leading projects to streamline workflows and improve patient care across multiple departments.

• Administered and troubleshot Avimark, IDEX, and radiology software, while delivering staff training to drive adoption and effective system usage.

• Directed controlled substances audits and supply counts, ensuring compliance with DEA and state regulations.

• Supported data migrations and reporting initiatives to track appointments, billing, and medical records.

• Led the launch and opening of new clinics, managing system implementations, data setup, and staff onboarding for multiple sites over several years. Certifications

• Salesforce Certified Administrator

• Business Analyst certification (In progress)

Technical Skills

• Automation: Flows (Record-Triggered, Screen, Scheduled), Process Builder, Workflow Rules

• Data Management: Data Loader, Import Wizard, Workbench, Salesforce Inspector, Copado

• Configuration: Custom Objects, Fields, Validation Rules, Page Layouts, Record Types, Lightning Pages, Permission Sets, Sharing Rules, Dynamic Forms

• Reporting & Analytics: Reports, Dashboards, Report Types, Matrix & Joined Reports, Formulas

• Change Management & QA: Sandboxes (Full, Training), Change Sets, QA Testing, Test Scripts

• Tools & Integrations: Nintex DocGen, DocuSign, FormAssembly, Microsoft Power Automate, Google Suite

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