Customer Service Kitchen Staff
Resume:
Victoria Smith
Colorado Springs, CO *****
*********@*****.***
Professional Summary
Dedicated to always being better than I was yesterday! I love learning new things and achieving my goals. I believe I am a hard worker and my work ethic shows that! I am a mother that just wants to find a fulfilling career with people that see my potential and understand the values of family! Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Bartender
Burrowing Owl Vineyards Ltd.-Colorado Springs, CO
February 2023 to Present
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Organized special events such as themed nights or live music performances to attract new customers
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
• Collaborated with management on pricing strategies based on market trends and competitor analysis
• Participated in monthly team meetings to discuss new promotions or menu changes Cleaner/Janitor
Independent Contract-Colorado
July 2017 to Present
Performs heavy cleaning duties, including cleaning floors, shampooing rugs, washing walls and glass, cleaning restrooms, dusting office furniture, and removing trash. Completes routine maintenance activities, including notifying management of the need for repairs. 1. Sweep, vacuum and mop all floor surfaces.
2. Dust and wipe household furniture as needed.
3. Clean and rearrange furniture as needed.
4. Disinfect surfaces such as toilets and wash room fixtures. 5. Use various cleaning procedures and techniques to clean efficiently. 6. Abide by established cleanliness standards.
Restaurant Manager
Springs Orleans-Colorado Springs, CO
March 2021 to January 2025
• Ensuring incoming staff complies with company policy
• Training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employees’ hours
• Recording payroll data
• Ordering liquor/beer, linens, and other restaurant supplies while staying within budget limitations
• Supervising daily shift operations
• Ensuring all end of day cash outs are correctly completed
• Coordinating daily front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste
• Appraising staff performance
• Interviewing/recruiting new employees
• Interacting with guests to get feedback on product quality and service levels
• Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
• Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
• Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
• Created employee schedules to optimize staffing levels while meeting business demands
• Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
• Implemented cost control measures to reduce waste and minimize expenses without compromising quality
• Collaborated with the kitchen staff to develop new menu items based on customer preferences and market trends
• Ensured compliance with all health codes, licensing regulations, and labor laws
• Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
• Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges
• Achieved XX% increase in sales by implementing targeted marketing strategies such as promotions or special events
• Trained staff on proper serving techniques resulting in an increase in upselling opportunities by XX%
• Increased online presence through social media campaigns resulting in a XX% boost in reservations made online
• Implemented cross-training program among front-of-house employees leading to increased flexibility during peak hours
• Analyzed financial reports regularly to identify areas for improvement such as reducing overhead costs or increasing revenue streams
• Collaborated with the executive chef to create seasonal menus that showcased local and sustainable ingredients
• Managed the restaurant's budget, ensuring expenses were within allocated limits and identifying areas for cost savings
• Developed and implemented staff incentive programs to motivate employees and improve overall performance
• Conducted regular inventory audits to minimize discrepancies and ensure accurate stock levels
• Investigated and resolved any operational issues or equipment malfunctions promptly to minimize downtime
• Maintained strong relationships with key stakeholders including suppliers, contractors, health inspectors, etc
• Implemented new technology solutions such as POS systems or online ordering platforms to streamline operations
• Created employee recognition programs to boost morale and foster a positive work environment
• Ensured compliance with all food safety regulations through regular inspections and staff training sessions
Shift Lead
Birdcall-Colorado Springs, CO
September 2022 to March 2023
Bartender/Server
Townhouse Bar and Grill-Colorado Springs, CO
May 2022 to August 2022
• Work in a fast paced environment
• Perform opening and closing duties
• Handle cash
• Being knowledgeable about the food and beverages on the menu
• Giving customers a great experience
• Dishes
• Keg changes
• Lottery terminal
CNA - Certified Nursing Assistant
Skilled Staffing
July 2018 to August 2022
I worked here on an on call basis and picked up shifts as needed. I normally work in home health care and I also worked in a lot of different nursing homes. Restaurant Supervisor
Springs Orleans-Colorado Springs, CO
March 2021 to January 2022
• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Analyze staff evaluations and feedback to improve the customer’s experience
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee health code compliance and sanitation standards
• Seek ways to cut waste and decrease operational costs
• Generate nightly and weekly reports
• Train new employees and provide ongoing training for all staff
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.
• Handle cash and deposits
• Also perform duties of a bartender, server, busser, and food runner. Server/Bartender
EMERSON BIGGINS-Wichita, KS
June 2020 to March 2021
• Worked in a fast paced environment
• Implemented food safety procedures and guidelines
• Checked customer IDs
• Greeted customers
• Prepared glassware
• Prepared restaurant, dinner service and bar
• opened and closed restaurant and bar
• Worked lunch, dinner and closing shift
Sales Associate
Aok pawn shop-Wichita, KS
June 2020 to March 2021
1. Handle cash
2. Take cash/cc payments
3. Stock merchandise
4. Manage accounts
5. Sell/buy merchandise
Sales and Service Representative
Marriott International, Inc.
August 2019 to June 2020
• Take inbound calls
• Make reservations
• Modify reservations
• Handle sensitive information
• Data entry
CNA - Certified Nursing Assistant/Caregiver
Grace Cottage Hospital
August 2019 to January 2020
Cared for all resident needs such as;
• Bathing
• Dressing
• Cleaning rooms
• Brushing teeth/hair
• Assisting in any needs
• Assisting with feeding/drinking
• Took vitals
• Record keeping
Cashier/Customer Service
Charlie Cheddas Skilled Games-Colorado Springs, CO January 2019 to August 2019
1. Receive/give cash
2. Greet all customers
3. Go over rules/how to play
4. Monitor machines
5. Fix machines
6. Serve guests food/drinks
7. Fill out paper work (i9,w2)
8. Count large amounts of money
9. Deposit money
10. Stock/clean
11. Most of all entertaining
Night Auditor
Sonesta ES Suites-Colorado Springs, CO
August 2018 to January 2019
1. Checked guests in/out
2. Took payments/posted payment
3. Used the system OPERA
4. Counted money
5. Stocked/cleaned
6. Sorted paperwork
7. Handled in/outbound calls
8. Helped server breakfast
Baker/Manager
Amys donuts-Colorado Springs, CO
August 2016 to August 2018
Amy's Donuts - Baker/Assistant Manager
• Prepared fresh dough from 40-60 lbs.
• Hand cut, fried, and glazed.
• Decorated 100's of dozens of donuts by hand
• Cleaned all areas daily
• Hired new staff members
• Bank drops
• Count cash registers at night
• Pick up store supplies/ingredients
• Inventory counts and restocking
• Set up field trips/decorate donuts with kids
• Returned Voicemails/Emails
Barista
Courtyard by Marriott RHW Hotels-Colorado Springs, CO August 2015 to August 2016
(2015-2016)
• Cooked Breakfast and Dinner
• Made Starbucks coffee
• Made basic smoothies
• Server/Cook
• Served alcoholic beverages
Hostess/Housekeeper
The Broadmoor hotel-Colorado Springs, CO
August 2013 to August 2015
(2013-2015)
• Took reservations
• Sold merchandise
• Cocktail server/Busser
• Cleaned lobbys and guest rooms
• Tended to every guests needs
• Became a certified trainer at The Broadmoor for Housekeeping. Call Center Representitive
Graven Austin & Drake-Colorado Springs, CO
September 2013 to March 2014
Graven, Austin, & Drake -(outbound call center)
• sold garden homes magazine
• had to meet a daily quota
• had to try and up sell with add on items
Education
High school diploma
Goal Digital Academy-Colorado Springs, CO
2013 to June 2018
High school diploma or GED
Skills
• Cold Calling
• Management
• Team motivation (leadership skill)
• Staff scheduling
• Verbal commands for animal handling
• CNA (2 years)
• Food preparation
• Industrial cleaning
• Crew management
• Succession planning
• Floor care
• Pain management
• Public relations
• Banquet Experience
• Interviewing
• Bartending
• Custodial experience
• Account management
• Sanitation
• Office management
• Cost control
• Communication skills
• Budgeting
• Interior design
• Merchandising
• Customer relationship management
• Hotel experience
• Food service
• Cold calling
• Personal Training
• Shift management
• Office Management
• Server
• Outside sales
• HIPAA
• Coaching
• Events management
• Customer service
• Cash register
• Barista experience
• Graphic design
• Filming
• Post-production
• Adobe Creative Suite
• Writing skills
• E-learning (training delivery method)
• Social media (candidate sourcing)
• Print advertising
• Typing
• On-the-job training (training delivery method)
• Front desk
• Cross-selling
• Pet care
• Software troubleshooting
• Microsoft Word
• Call center
• Recruiting
• Serving Experience
• Vital signs
• Host/Hostess
• Restaurant experience
• Hospitality
• Microsoft Excel
• Laundry
• Resort
• Time management
• Accounts receivable
• Warehouse experience
• Load & unload
• Portable toilets
• Bedpans
• Organizational skills
• Sales
• Catering
• Employment & labor law
• CNA patient management - CNA patient management (More than 20 patients)
• Training & development
• Cleaning Experience
• Casual dining experience
• Reality orientation (health monitoring and safety measures)
• Health promotion (health monitoring and safety measures)
• Safe patient lifting practices
• Animal body language reading
• Customer communication
• Microsoft Access
• Contracts
• Personal assistant experience
• Gait belt
• Cash handling
• Heavy lifting
• Administrative experience
• Executive administrative support
• Leadership
• Nightclub
• Supervising experience
• Guest services
• Training
• Basic math
• Restaurant management
• Relationship management
• Math
• Residential cleaning
• Commercial cleaning
• Bar
• Human resources
• Coffee Experience
• Cashiering
• Retail sales
• Upselling
• Bakery
• Photography
• Abuse and neglect policy adherence
• Motion graphics
• Cooking
• Dog walking
• Food service management - Food service management experience (6-10 years)
• Video production
• Kitchen experience
• Host/hostess experience
• Property management
• Fine dining experience
• Microsoft Office
• Journalism
• Quality control
• Seminar
• Fair Housing regulations
• Baking
• Urinary drainage unit
• Cash Handling
• Employee relations
• Computer skills
• Patient Care
• Computer literacy
• Word processing
• Networking event recruitment
• Self-directed learning
• Formal training programs
• Microsoft Outlook
• Quick service & fast food restaurant
• Client services
• Home Care
• Strategic planning
• Bed linen changing
• Critical care (emergency response procedures)
• Cash reconciliation
• Data entry
• Janitorial experience
• Dishwashing
• Performance management
• Guest Services
• Urinal use
• Delegation
• Skincare
• Shaving (patient care)
• Healthcare privacy protection
• Hair care
• Serving
• Barista Experience
• B2B sales
• POS
• Casino
• Assistant manager experience
• Editing
• Buffet experience
• Screen printing
• Adobe Acrobat
• Customer Service
• Final Cut Pro
• Delivery driver experience
• Emergency procedures
• Pet sitting
• Busser
• Food safety
• Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (11-20 sessions)
• Art direction
• Hazard identification and correction
• Managing food service teams - Largest food service team managed (More than 20 team members)
• Cleaning
• Team management
• Hotel restaurant experience
• OneSite
• Safe environment creation
• Cafeteria experience
• Analysis skills
• Grocery store
• Bedpan use
• Business development
• Workshop facilitation
• Office experience
• Conference training method
• Financial performance measurement
• Oral hygiene
• Providing care for clients
• Complaint handling
• QuickBooks
• Hoyer lift
• Mentoring
• Recruitment agencies
• Phone reception
• Denture care
• Job board recruitment
• Food service inventory management
• Call light response (emergency response procedures)
• Conflict resolution
• Isolation techniques (health monitoring and safety measures)
• Nail care
Certifications and Licenses
Driver's License
Certified Personal Trainer
CNA
Certified Fitness Instructor
First Aid Certification
Food Handler Certification
Food Safety Certification
TIPS
ServSafe
Certified Home Health Aide
Contact this candidate