Customer Service Technical Support
Resume:
WORK EXPERIENCE
Md Salim
Jabed
Contact
Address
Stamford, Connecticut
06902
Phone
***********@*****.***
WWW
Bold Profile
Skills
Desktop technical
support
•
• Hardware installation
• Technical support
• Software configuration
• System administration
• Help desk operations
• Application installations
Operating system
management
•
• Data recovery
• Troubleshooting and
Highly motivated and customer-oriented parking professional with 4 years of experience seeking a position with LAZ Parking. Committed to delivering exceptional service and ensuring smooth operations, I aim to utilize my expertise in parking management, customer service, and team leadership to contribute to the success of LAZ Parking. IT Technician
Self Employed Services, Stamford, CT
2018-04 -
Current
Maintained office PCs, networks and mobile
devices.
•
Set up PCs, projectors, and microphones for use in video conferencing rooms.
•
Established, repaired and optimized networks by
installing wiring, cabling and devices.
•
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever
possible.
•
Responded to support requests from end-users and
patiently walked individuals through basic
troubleshooting tasks.
•
Enhanced user experience with thorough
troubleshooting and resolution of hardware and
software problems.
•
Conducted regular preventive maintenance on
hardware equipment, prolonging lifespan while
minimizing unexpected failures.
•
Improved network efficiency by optimizing
configurations and implementing necessary
updates.
•
Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff
members.
•
Managed system-wide operating system and
software deployments as well as related software
upgrade problems.
•
Elevated customer service standards by
implementing prioritization system for IT issues based on urgency and impact.
•
Diagnostics
• Technical troubleshooting
Hardware and software
repair
•
• Computer diagnostics
• System maintenance
Hardware and software
configuration
•
• Desktop support
• Laptop servicing
Staff education and
training
•
Customer Service Representative
Laz Parking, Stamford
2018-04 -
2023-11
Managed daily parking operations, including
staffing, revenue collection, and equipment
maintenance.
•
- Provided excellent customer service, assisting
patrons with parking inquiries, payments, and
resolving issues.
•
- Implemented and enforced parking policies and
regulations to ensure compliance and optimize
space utilization.
•
- Conducted regular inspections to maintain the
cleanliness and functionality of parking facilities.
•
- Monitored and responded to parking violations,
issuing citations when necessary.
•
- Collaborated with local authorities and law
enforcement agencies to address security and
safety concerns.
•
- Trained and supervised parking attendants,
ensuring adherence to company standards and
procedures.
•
General Securities Representative
LAZ Parking, Stamford, CT
2018-04 -
2021-11
Built strong relationships with clients through
consistent communication and exceptional
customer service.
•
Improved the firm''s overall performance by
consistently meeting or exceeding sales targets.
•
Conducted regular portfolio reviews for clients,
ensuring their investments remained aligned with
their financial objectives.
•
Maintained accurate records of transactions,
ensuring timely reporting to regulatory agencies as required.
•
Sales associate
Westmain Convenience Store, Stamford
2018-04 -
2021-02
• . Cashier:
- Handle cash transactions accurately and
efficiently.
•
• - Provide excellent customer service by greeting EDUCATION
Security licenses ( guard card )
customers, answering questions, and resolving issues.
• - Maintain a clean and organized checkout area.
• - Scan and bag items accurately and efficiently.
• - Process returns and exchanges.
- Follow company policies and procedures
regarding cash handling and customer service.
•
Sales Associate
Exxon Gas Station, Port Chester, NY
2018-03 -
2019-03
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific
merchandise.
•
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring
accuracy in all financial exchanges.
•
Built relationships with customers to encourage
repeat business.
•
Managed returns, exchanges and refunds in
accordance with store policy.
•
Associate of Applied Science: Computer
Engineering
Islamic university of Chittagong - Chittagong,
Bangladesh
2010-09
High School Diploma: General Science
High School, Baf Saheen College - Chittagong,
Bangladesh
Software and hardware's major base
2002-11
I have also Connecticut guard card for security officer and security purposes..
Contact this candidate