Human Resources/ Operational Excellence

MARGARET EYO ISO

081******** ********.*****@*****.*** Calabar, Nigeria

HR/Admin Safety Operational Excellence Professional Purpose driven and versatile professional with over 5 years of progressive experience in HR Administration, Health & Safety (NEBOSH-certified), and Operational Excellence within the manufacturing industry. Proven ability to support people, process, and performance initiatives through strong organizational skills, cross functional collaboration, and data driven decision making. Passionate about creating safe, efficient, and engaged work environments that drive long term organizational growth. Core Competencies

• HR & Administrative Support

• Occupational Health & Safety (NEBOSH, ISO 45001)

• Operational Excellence (Lean, Kaizen, 5S, Continuous Improvement)

• Document Control & Records Management

• Risk Assessment & Incident Investigation

• Employee Engagement & Training

• SOPs & Compliance Auditing

• Data Analysis (Excel, Power BI)

• Microsoft Office Suite, SharePoint, Teams

Professional Experience

Olam Agri (Crown Flour Mill), Calabar

April 2021 – Present

Roles Held:

Operational Excellence Coordinator

August 2024 - Present

• Delivered shop floor training on tools including OMP, VSA, and Infinity loop.

• Monitored and improved KPIs and project implementation.

• Led Kaizen events and validated cost saving initiatives.

• Coached cross functional teams to align with strategic performance goals.

Health, Safety & Environment Officer

April 2023 - July 2024

• Conducted daily safety audits across production and storage zones.

• Led toolbox talks, HSE inductions, and emergency response drills.

• Ensured PPE compliance and risk mitigation for confined spaces and dust exposure.

• Drove compliance with ISO 45001 and 22000 through documentation and staff training.

Administrative Assistant/ HR Support

May 2021 - March 2023

• Maintained employee records, processed payroll, and managed leave tracking.

• Coordinated onboarding, training schedules, and staff engagement events.

• Assisted in recruitment logistics and benefits administration.

Assistant Safety Officer

Sep 2020 - April 2021

• Supported dust control initiatives and GMP documentation.

• Conducted Safety briefings for workers and contractors.

• Participated in safety audits and corrective action implementation. Ministry of Economic Development, Uyo (NYSC)

IT Support Intern 2018 - 2019

• Provided IT support upgrades, and software training.

• Developed internal documentation and monitored interns. Education

BSc - Information Technology & Business Information Systems Middlesex University, Dubai - 2017

West African Senior School Certificate (WASSCE)

Community Secondary School, Ibesikpo - 2009

First School Leaving Certificate (FSLC)

Housing Estate Primary School, Calabar - 2007

Certifications

• NEBOSH IGC - 2023

• Human Resources Management - Dek Global Consulting - 2022

• HSE Levels 1,2 & 3 - ISPON - 2019

• Health, Safety & Environment (Level 1,2,3 ISPON) - 2019

• Data Analysis - Bigstack Technologies – 2025

• First Aid, Fire Safety & Emergency Preparedness - 2023

• Lean Six Sigma Yellow Belt - In Progress

Technical Skills

• Microsoft Office (Excel, Word, PowerPoint, Outlook)

• Power BI, Excel PivotTables

• SharePoint, Teams, and OneDrive Administration

Interests

Photography and exploring new cultures through travel.

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