Barista

CYNTHIA AOKO OUMA ***************@*****.***

+254*********

Summary Results-oriented professional with over 2 years of experience in customer-facing roles, specializing in coffee preparation and hospitality. Demonstrates expertise in crafting high-quality beverages, fostering customer loyalty, and thriving in fast-paced environments. Seamlessly prioritizes key tasks to meet organizational objectives and Key Performance Indicators (KPIs). Exhibits curiosity and adaptability, eager to learn innovative techniques and contribute fresh perspectives to elevate guest experiences. Committed to excellence in delivering memorable service and driving operational success in dynamic café settings. Education

Certification

Experience

Skills Hard Skills

• Espresso Machine Operation

• Latte Art Creation

Dec 2024 - Feb 2025: Arobisca Training Institution Attained: Certificate in Barista

Mar 2023 - Jun 2023: Nairobian Beauty Hub

Attained: Certificate in Beauty

Specialization: Beautician

Feb 2022 - Feb 2023: Nairobi Institute of Business Studies Attained: Certificate in Full Secretarial

Specialization: Receptionist, Customer Care, Personal Assistant, Secretary Sept 2019 - Dec 2021: Kabete Training Institute

Attained: Certificate in Food Processing

Specialization: Caterer

Jan 2019 - Mar 2019: Balozi Training Institute

Attained: Certificate in Computer Studies

Feb 2015 - Nov 2018: Parklands Arya Girls

Attained: Kenya Certificate of Secondary Education

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• Certificate in Barista, Arobisca Training Institution, Feb 2025

• Certificate in Beauty, Nairobian Beauty Hub, Jun 2023

• Certificate in Full Secretarial, Nairobi Institute of Business Studies, Feb 2023

• Certificate in Food Processing, Kabete Training Institute, Dec 2021

• Certificate in Computer Studies, Balozi Training Institute, Mar 2019 Thorn Tree Coffee

Barista

• Prepared and served over 150 specialty coffee beverages daily, ensuring consistency in taste and presentation per company standards.

• Trained 5 new baristas in espresso machine operation and latte art, reducing onboarding time by 25%.

• Maintained inventory levels for coffee beans and supplies, achieving a 15% reduction in waste through accurate forecasting.

• Resolved customer complaints with a 98% satisfaction rate, enhancing customer retention by 20%.

• Operated point-of-sale (POS) systems to process 200 transactions daily, ensuring accuracy and efficiency.

• Collaborated with a team of 8 to maintain a clean and organized café environment, boosting customer satisfaction scores by 10%.

• Designed seasonal drink menus, increasing sales of specialty beverages by 12% during promotional periods.

• Conducted daily equipment maintenance, reducing downtime by 30% through proactive troubleshooting.

• Engaged with customers to recommend personalized beverage options, resulting in a 15% increase in upselling.

Feb 2025 - - Aug 2025

• Coffee Bean Selection

• Point-of-Sale (POS) System Management

• Inventory Control

• Food Safety Compliance

• Menu Development

• Equipment Maintenance

• Customer Relationship Management (CRM)

Soft Skills:

• Customer Service Excellence

• Team Collaboration

• Problem-Solving

• Active Listening

• Adaptability

• Time Management

• Leadership

• Curiosity

• Communication

Projects • Developed a customer feedback system to improve service quality.

• Created a barista training manual for consistent beverage preparation.

• Organized a coffee-tasting event to promote new blends.

• Implemented a waste reduction initiative for coffee grounds.

• Designed a loyalty program to boost repeat customer visits.

• Introduced a quick-serve espresso station for peak hours.

• Coordinated a team-building workshop for café staff.

• Launched a social media campaign to showcase seasonal drinks.

• Established a cleaning schedule to maintain hygiene standards. Achievements

& Awards

• Achieved a 98% customer satisfaction rating over 6 months.

• Reduced inventory waste by 15% through efficient stock management.

• Increased beverage sales by 12% with creative menu designs.

• Trained 5 baristas, improving team efficiency by 25%.

• Upsold specialty drinks, boosting revenue by 15%.

• Maintained 100% compliance with health and safety standards.

• Decreased equipment downtime by 30% with regular maintenance.

• Improved customer retention by 20% through personalized service.

• Enhanced café cleanliness, raising hygiene scores by 10%. Language •Fluent in English & Swahili [Spoken and written] Reference Available upon request.

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