Process Improvement Human Resource

Divya T.P

960******* ***.******@*****.*** Chennai

Professional Objective

To accept challenges, work with consistency and to the utmost satisfaction. Utilizing my communication skills, working ability, fresh thoughts and assertive behaviour, to benefit the organization and contribute substantially to its development, is the prime concern of my career. Key Skills & Tools

• Expertise in global HR systems: SAP HR, Siebel HR, SuccessFactors, ServiceNow, CRM, iCIMS

(ATS), HireRight (BGV), Record Center, and Adobe Acrobat Sign.

• Strong problem-solving and analytical abilities with a focus on process improvement.

• Skilled in performance management and process optimization.

• Experienced in maintaining knowledge documentation and generating management reports.

• Proficient in Microsoft Office Suite, especially Excel, Word, and PowerPoint. Professional Experience

Total experience: 10 years (5+ years in HR Operations) Microsoft Corporation (via Allegis Services India) Human Resource Advisor April 2024 – Present

• Transitioned new hire onboarding for US region from Manila to Hyderabad, enabling a 20- member team setup.

• Applied Microsoft Copilot to automate workflows and improve productivity.

• Managed end-to-end onboarding process: offer letter validation, background checks, i9 verification, relocation, immigration support, post-hire verifications, and case resolution.

• Conducted time & motion study, facilitating data-driven headcount planning.

• Created CRM Knowledge Bureau Articles (KBAs), saving 30+ minutes per onboarding case.

• Trained new joiners and full-time employees (FTEs) on onboarding processes.

• Maintained SLA of 24-hour response time; handled 500+ onboarding cases with consistent NSAT score of 190+/200.

Accenture

HR Service Delivery Analyst – EDM March 2022 – October 2023

• Maintained work instructions for Workforce Data Management, Leave Management, and Exit processes.

• Extracted management reports via SuccessFactors; scheduled stakeholder meetings.

• Successfully transitioned UK and Poland processes to the Global Business Services team.

• Managed employee lifecycle updates: job/personal data changes, exits, terminations.

• Delivered HR documentation and supported Concur/Amex Card creation via ServiceNow.

• Acted as primary point of contact for HR queries through SNOW ticketing system. Barclays Global Service Centre, Chennai

Process Advisor / Business Analyst September 2017 – June 2021

• Delivered BGVs for active and exited employees; issued reference letters (financial, visa, etc.).

• Solely supported the Asia Pacific region for background checks, reporting to Singapore HR.

• Utilized SAP_HRP and Siebel tools for document and knowledge management.

• Played a key role in transitioning US Reference and Subject Access Requests to a global team.

• Conducted audits, resolved client escalations, and collaborated with support teams to maintain high-quality deliverables.

• Led weekly/monthly performance reporting and team task allocation. Cognizant Technology Solutions, Chennai

Senior Process Executive – Auditing Analyst (Payment Automation) January 2013 – October 2016

• Audited claims processed by vendors; ensured on-time client reporting and SLA compliance.

• Conducted internal quality checks; hosted knowledge sharing sessions and mentored new team members.

• Handled client communications, escalations, and day-to-day administrative coordination. Education

• M.Sc. Plant Biology & Plant Biotechnology – Madras Christian College

• B.Sc. Plant Biology & Plant Biotechnology – Women’s Christian College

• Higher Secondary (H.S.C) – Anna Adarsh Matriculation Higher Secondary School

• Secondary (S.S.L.C) – Chinmaya Vidyalaya

Certifications & Development

• Medical Transcription

• Professional Development in HR Operations and Automation Tools Projects

• Study on Physico–Chemical and Biological Parameters of a Fish Pond Ecosystem Awards & Achievements

• Multiple Star Performer awards and “Performer of the Year” recognition

• Recognized for process improvement initiatives and maintaining 100% accuracy

• Successfully exceeded performance metrics and maintained top-tier client satisfaction Declaration

I hereby declare that all the details furnished above are true to the best of my knowledge.

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