Patient Services Customer Care

RICKY COSTELLO, Patient Services Represenative

Las Vegas, Nevada, United States, 206-***-****, *****.*.********@*****.*** PROFILE Compassionate Patient Services Representative with 13 years of experience in delivering exceptional customer care and optimizing service operations. Proven expertise in streamlining processes to enhance patient and customer experiences and improve satisfaction ratings. Skilled in managing schedules, leading teams, and implementing effective strategies. Excellent track record of increasing efficiency and accuracy in fast-paced environments while maintaining a strong focus on patient needs. Committed to fostering a welcoming atmosphere that supports both clients and colleagues. EDUCATION

2015 — 2019 Marketing/General Business AAAS, Shoreline Community College Shoreline

Nov 2025 Practical Nursing, College of Southern Nevada Las Vegas Applied and enrolled to begin the prerequisites for Licensed Practical Nursing. Projected graduation date of Spring 2027.

EMPLOYMENT HISTORY

Mar 2024 — Present Bartender, Classic Jewel Las Vegas

• Implemented new SOP's which improved overall customer satisfaction and online reviews by 1.5 stars.

• Created new weekly event nights, promotions and posters which improved sales by 13%,

• Improved efficency by revamping ordering and inventory processes, cutting waste by 35%. 2022 — 2024 Tour Guide, Eat Seattle Seattle

• Received the most five star reviews from customers in 2023.

• Provided expert knowledge on Seattle’s food culture, history, and culinary scene.

• Was featured on websites, interviews and reels for excellent customer service and knowledge. 2016 — 2019 Reception Team Leader, Seattle Veterinary Specialists Seattle

• Managed front desk operations, scheduling appointments and assisting clients.

• Improved billing accuracy by 20% by retraining employees.

• Improved wait times by up to 5-10 minutes by improving clinic flow. 2014 — 2016 Patient Services Represenative, Polyclinic Seattle

• Was quickly moved up in the ranks for busier doctors with complicated schedules.

• Improved the patient waiting area which improved our online reviews by 1 star overall.

• Received employee of the month multiple times for excellent patient feedback. 2011 — 2014 Patient Services Represenative, Virginia Mason Medical Seattle

• Rewrote the surgery scheduling SOP's to improve work flow.

• Collaborated with healthcare professionals to streamline patient flow and improve service delivery.

• Often requested by executive physicians for special projects. SKILLS Patient care

Customer Service

Schedule Management

Triage

Phone Etiquette

Leadership

Empathy

Communication

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