Social Media Customer Service

Brianne Caswell

Las Vegas, NV *****

************@*****.***

+1-725-***-****

Professional Summary

Professional in the Las Vegas ( and Henderson) Food and Beverage Industry. Experienced In Serving, Bartending and cocktailing in local, casual and strip based establishments. Previous experience in Event Planning & coordination., Social Media Management and Marketing, and administrative duties as well.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Food Server

Affinity Gaming-Las Vegas, NV

August 2024 to June 2025

• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings

• Collaborated with kitchen staff to ensure timely delivery of food orders to customers

• Provided recommendations on menu items based on customer preferences and dietary restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

• Adhered to all food safety regulations to ensure the health and well-being of customers

• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards

• Micros POS System

Server/Bartender

Brewdog Las Vegas-Las Vegas, NV

October 2022 to April 2024

Employee Lay Offs

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages

• Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices

• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables

• Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest

• Handled cash transactions accurately using POS system while adhering to established cash handling procedures

Gaming Bartender

Henrys American Bar and Grill-Henderson, NV

February 2019 to March 2020

Shut down due to covid. Did not rehire full staff when opening.

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Efficiently handled cash transactions and accurately processed payments using POS system

• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar

• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

• Implemented upselling strategies resulting in an increase in average check size by XX%

• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction Server/Bartender

Elephant Bar Restaurant-Las Vegas, NV

November 2015 to November 2019

Restaurant shut down in November 2019

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages

• Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices

• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables

• Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest

• Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations throughout shifts

• Handled cash transactions accurately using POS system while adhering to established cash handling procedures

• Resolved guest complaints or concerns promptly and professionally to ensure a positive dining experience for all patrons

• Collaborated with colleagues as part of a cohesive team environment focused on delivering excellent customer service at all times

• Worked on Aloha POS system

Lead Wedding Planner/Administrative Assistant/Social Media Manager I Do Vegas Wedding Planner LLC-Las Vegas, NV

January 2014 to January 2019

Company out of business as of 2019

• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements

• Prepared and edited correspondence, reports, presentations, and other documents as needed

• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members

• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents

• Assisted with budget tracking by monitoring expenses against allocated funds on a regular basis

• Provided administrative support during meetings by taking minutes, preparing agendas, and distributing materials

• Developed strong relationships with vendors to negotiate favorable terms for office supplies purchases

• Performed data entry tasks accurately while maintaining high levels of attention to detail at all times

• Developed and implemented social media strategies to increase brand awareness and drive engagement across multiple platforms

• Managed social media accounts, including content creation, scheduling, and monitoring of posts

• Created compelling visual content, such as graphics, images, and videos, to enhance brand presence on social media

• Engaged with followers and responded to comments/messages in a timely manner to foster positive customer relationships

• Monitored industry trends and competitor activities on social media platforms for insights into best practices and opportunities for improvement

Room Service Operator

Bellagio Hotel and Casino-Las Vegas, NV

May 2010 to July 2014

• Room Service and In room events for high-profile guests

• Setting up by phone and email memorialble events, vacations, and large events like weddings and honeymoons, that created the lasting memories my guests were looking for.

• Call Center type atmosphere. Answering up to 200+ calls a day

• Provided exceptional customer service by promptly and professionally answering inquiries and directing calls to the appropriate departments

• Assisted in resolving customer complaints or issues by actively listening, empathizing, and taking appropriate action

• Effectively managed high call volumes during peak hours while maintaining a friendly demeanor and positive attitude

• Collaborated with other departments to relay important messages or transfer calls as needed

• Utilized computer software systems to log incoming/outgoing calls, track call metrics, and generate reports for management review

Front Desk Receptionist/Administrative Assistant

Ford Motor Company-Henderson, NV

June 2005 to July 2009

• Greeted and welcomed visitors, providing a positive first impression of the company

• Managed a high volume of incoming calls, efficiently routing them to the appropriate department.

• Maintained an organized reception area, ensuring cleanliness and professionalism at all times

• Assisted with administrative tasks such as filing, data entry, and document preparation

• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources

• Handled sensitive documents with confidentiality and discretion

• Demonstrated exceptional problem-solving skills when handling difficult situations or demanding customers

Bartender and Server

Education

High school or equivalent

Basic High School-Henderson, NV

August 2000 to June 2004

Some college

High school or equivalent

Skills

• Childhood development

• Sales Experience

• Basic math

• Conflict resolution

• E-commerce

• Banquet Experience

• Menu planning

• B2B marketing

• Teaching

• Food service management

• Dispatching

• Vendor management

• Video editing

• Adobe Illustrator

• Time management

• Nannying

• Computer skills

• Google Docs

• Infant care

• Screen printing

• Cleaning

• Bartending (2 years)

• Microsoft Word

• Staff training

• Web analytics

• Software troubleshooting

• Wedding planning

• Google Analytics

• EHS

• Early childhood education

• Copy editing

• Moving

• Law office

• Surveillance

• Classroom management

• Wine pairing

• 5G

• Food allergen management

• Cash handling

• Food ordering

• Table management

• Clerical experience

• Sanitizing surfaces

• DocuSign

• Typing

• Teacher leader experience

• Windows

• Graphic design

• Translation

• Dealership experience (2 years)

• Adobe Photoshop

• Analytics

• Fine dining experience

• Schematics

• Hootsuite

• Events Management

• Interpersonal skills

• Retail sales

• Event activities coordination

• Event storytelling design method

• Bilingual

• Sanitation

• HIPAA

• Inventory control

• Social media manager experience

• VPN

• Ceridian

• Guest services

• Retail management

• Management

• OpenTable

• Attention to detail

• Front desk

• Customer service

• CRM software

• Upscale casual experience

• Conflict management

• Direct marketing

• Cross-contamination prevention

• POS systems

• Legal administrative experience

• Google Suite

• Client rapport building

• Catering

• Proofreading

• Editing

• Culinary experience (10+ years)

• Calendar management

• Bookkeeping

• Word processing

• Computer literacy

• Facebook Advertising

• Operating systems

• Aloha POS

• Social listening

• Recruiting

• Digital marketing

• Customer support

• Multi-line phone systems

• QuickBooks

• Event brand integration

• Pet care

• Social media content creation

• Corporate event promotions

• Food safety

• Software sales

• Property management

• Handling customer inquiries

• Upselling/cross-selling

• Event planning

• Data analysis skills

• WordPress

• Wine sales

• Food service customer order management

• Supervising experience

• Photo editing

• Analysis skills

• Teamwork

• Mathematical aptitude

• Negotiation

• Contracts

• Proper food storage

• Canvas (3 years)

• Adobe Acrobat

• Spirits experience

• Venue guest services

• Food service closing procedures

• Project management

• Food preparation

• Microsoft Outlook Calendar

• Marketing

• Communication skills

• Temperature control

• Writing skills (2 years)

• Food service opening procedures

• Curriculum development

• Event marketing

• Behavior management

• Store management

• Videography

• Personal assistant experience

• Complaint handling

• Live chat

• Cocktail experience

• Daycare

• Customer segmentation

• Employee orientation

• Food industry

• Social media brand management

• Upselling

• Wine knowledge

• Serving - Serving experience (16-20 years)

• Filming

• Toddler care

• Babysitting

• Restaurant experience

• Executive administrative support

• Buffer

• Google Ads

• English

• Canva

• Telemarketing

• Sales experience within hospitality industry

• Zendesk

• Micros POS

• Preschool experience (5 years)

• Customer relationship management

• Bussing

• Office management

• TouchBistro POS

• Microsoft Project

• Paid search marketing (3 years)

• Sales management

• Content creation

• Community engagement

• Fundraising

• Customer expectation management

• Classroom experience

• Clover

• Administrative experience

• Animal welfare

• Retail math

• Square (POS)

• Project management software

• Cash register

• Cross-selling

• Stocking

• Food service inventory management

• Beer knowledge

• Social media management

• Mentoring

• Private party planning

• Experience with children

• Email marketing

• Insurance sales

• Social media strategy

• Data entry (10+ years)

• Photography

• Microsoft Outlook

• Client services

• Grammar Experience

• Marketing automation

• Research

• Blender

• Microsoft Powerpoint

• iOS

• Casual dining experience

• Quick service & fast food restaurant

• POS

• Project coordination

• Documentation review

• Fast casual experience

• Special education

• Sales

• Lesson planning

• Apache Hive

• Report writing

• Bar

• Personal injury law

• Childcare

• Restaurant Server

• MailChimp

• HubSpot

• Appointment scheduling

• Strategic planning

• Telecommunication

• Yardi

• Team management

• Animal restraint

• Affiliate marketing

• Craft beer experience

• Google Calendar

• Mobile applications

• AI

• Dependability

• Sales transaction processing

• Veterinary terminology

• Dayforce

• Environmental regulatory compliance

• Blogging

• Delivery driver experience (2 years)

• Relationship management

• SEO

• Property leasing (1 year)

• OneSite

• Multitasking

• Math

• Household management

• Order taking

• Food handling

• Food service cleaning

• Clear language communication

• Organizational skills

• Intake

• Environmental compliance

• Social media communication

• Business development

• Call center

• Resort

• Keyword research

• Corporate event planning

• Mac OS

• Lead Tracking

• Coffee experience

• Cultural sensitivity

• Google AdWords (2 years)

• Microsoft Teams

• Lead generation

• Fair Housing regulations

• Animal care

• Budgeting

• Content marketing

• Hotel experience

• Copywriting

• Employee evaluation

• Account management

• Creative writing

• Presentation skills

• Travel planning

• Phone etiquette (10+ years)

• Slack

• Office experience

• Microsoft Office

Certifications and Licenses

Food Handler Certification

TABC Certified

Driver's License

December 2021 to December 2024

TIPS

ServSafe Alcohol Certification

ServSafe Food Handler Certification

CPR Certification

OLCC Service Permit

Non-CDL Class C

ServSafe

Contact this candidate