Customer Service Quality Assurance/Data Entry
Resume:
Carol Childress
Avondale, AZ 85323
Summary of Qualifications
Over 15 years in Customer Service and demonstrated multitasking skills. Can work in a team
Environment as well as work independently without supervision. Flexible, and willing to take on extra assignments. Motivated to help make the company succeed.
Work Experience
Vangent-Phoenix Data Capture Center, Phoenix AZ Feb-May 2010
Production/Quality Assurance Specialist
•Passed the Department of Commerce suitability determination allowing me to work
at the Census 2010 project.
•Duties included opening of mail, sorting, performing quality checks on teams work to
ensure guidelines were followed.
•Worked closely with security in regards to any mail that was considered hazardous.
•Worked with teams of clerks assuring their work was correct, checking neatness, barcodes matched, trays were filled properly and ready for next step in preparation.
•Met established productivity and accuracy standards.
•Flexible and adaptable to changes as needed.
•Perfect Safety and Attendance record.
Iron Mountain Records Management 1995 – 2009
Customer Associate II
•Worked in a fast paced office, processing customer orders via computer program SKP
•Assisted in high end Customer Service problem resolution such as late deliveries, billing questions, inventory integrity, reports, audits, and training.
•Data Entry/10 key by touch.
•Filing
•Maintained integrity of customer inventory.
•Attended Shred events and assisted with the shredding of customer documents.
•Processed UPS outgoing shipments.
•Coded Accounts Payable invoices for processing.
•Member of the Safety and Security team, taking and processing meeting minutes.
•Assisted customers and provided cost analysis reports.
•Worked closely with management and transportation to assure good customer satisfaction.
Resume Cont’d
•Identified areas needing improvement in order to achieve excellent customer service and presented ideas to management.
•Worked in Record Center pulling boxes/files. Palletized and shrink wrapped boxes in preparation for shipping.
•Maintained and ordered supplies for 10 record centers
•Created driver vehicle logs.
•Provided training to new Customer Service Representatives.
•Coached new employees in learning the process of order entry.
•Coordinated all company events, i.e. meetings, holiday functions, travel arrangements for out of town drivers.
•Demonstrated excellent Core Values of the company.
•Flexible in all departments.
•Adapted to change as needed.
•Awarded on several occasions as Employee of the Quarter.
•Received Certificate of Accomplishment for most cartons sold.
Computer Programs
Microsoft Word
Microsoft Excel
Microsoft Outlook
Oracle
Education
Trevor G Brown, Phoenix, AZ High School Diploma
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