Specialist Ii Claims

LaKeisha M. Rogers

Red Oak, TX 469-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Experienced insurance professional with over 17 years of expertise in property and casualty claims, underwriting, customer training, and risk assessment. Skilled in thorough investigations, negotiation, and delivering exceptional customer satisfaction. Proven success in both field and remote roles, managing complex claims and streamlining processes. FAA-certified drone pilot with advanced technical inspection capabilities and a passion for clear, empathetic communication.

EXPERIENCE

Nationwide Insurance Field Claims Specialist II September 2023 – July 2025

Investigated and evaluated property damage claims through virtual inspections and interviews.

Prepared detailed estimates and settlement recommendations using Xactimate, ensuring accuracy and policy compliance.

Collaborated with policyholders, legal representatives, and vendors to negotiate fair settlements and resolve disputes efficiently.

Managed a caseload of 40+ claims monthly, consistently meeting targets for cycle time, accuracy, and customer satisfaction.

Travelers Insurance Field Property Adjuster October 2021 – July 2023

Handled residential and commercial property claims remotely via virtual tools, video, and field inspections.

Prepared estimates with Xactimate and proprietary systems, maintaining file integrity and regulatory compliance.

Managed high-volume remote caseloads across multiple regions, achieving performance benchmarks.

Communicated effectively with policyholders, contractors, and vendors through phone, email, and video to advance claims and resolve issues.

State Farm Insurance Multiple Roles February 2008 – October 2021

Progressed through five roles, gaining comprehensive experience in underwriting, claims, catastrophe response, and agent support.

Highlights include:

Commercial Underwriter (Sep 2019 – Oct 2021): Underwrote new and renewal commercial policies (GL, property, WC, auto), analyzing risk, financials, and inspection reports to set pricing and coverage.

Catastrophe Field Adjuster (Aug 2014 – Sep 2019): Managed over 75 catastrophe claims per event, conducting on-site/virtual inspections and negotiating settlements under urgent conditions.

Bodily Injury Claims Adjuster (Aug 2013 – Aug 2014): Investigated injury claims, reviewed medicals/liability, and negotiated fair settlements while reducing payouts.

Auto Claims Adjuster (Jul 2012 – Aug 2013): Managed a caseload of 25-50 auto claims daily, providing excellent customer support.

Agency Resource Technician (Feb 2008 – Jul 2012): Supported over 17,000 agents and staff with licensing, compliance, and system troubleshooting, improving service delivery.

EDUCATION

University of Phoenix

Master of Management July 2011 GPA: 3.6

University of Phoenix

Bachelor of Science in Business Administration December 2008 GPA: 3.0

SKILLS & CORE COMPETENCIES

Claims Resolution & Investigation (Expert)

Negotiation & Client Relations (Expert)

Risk Management & Assessment (Experienced)

Insurance Underwriting (Experienced)

Customer Service & Conflict Resolution (Expert)

Leadership & Team Collaboration (Skillful)

Time Management & Organization (Experienced)

Technical Proficiency: Xactimate, Virtual Inspection Tools (Experienced)

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