Customer Service Employee Relations

Crystal Rosas

Chandler, AZ ***** 480-***-**** ************@*****.***

Detail-oriented professional with 10+ years of experience in administrative operations, documentation processing, compliance, and customer service within fast-paced, multi-location environments. Proven ability to manage sensitive records, verify information for accuracy, and ensure compliance with state and federal regulations.

P R O F E S S I O N A L E X P E R I E N C E

Human Resource Specialist

Banker Insulation Chandler, AZ

June/2022 – July/2025

Processed and maintained employee data changes in Paycom, ensuring accuracy, compliance, and timely updates.

Oversaw I-9 and E-Verify compliance across 9 branches, completing verifications in accordance with federal regulations.

Conducted routine HRIS and payroll audits to maintain data integrity.

Served as primary point of contact for employees, providing guidance on policies, payroll, and benefits; hosted regular sessions to address employee questions.

Partnered with HR leadership on process improvements including streamlining background checks and documentation, reducing onboarding time by 20%.

Managed weekly and bi-weekly payroll for 200+ employees, ensuring compliance with federal and state regulations.

Supported managers with employee relations, coaching, documentation, and performance evaluations.

Traveled to all branch locations across AZ and NM to provide on-site HR support and compliance training.

Human Resource/Payroll Coordinator

Allegiant Healthcare- Springdale Village Mesa, AZ July/2019-June/2022

Provide leadership, direction, and expertise for the full scope of HR functions.

Maintained up-to-date employee records and credentials (fingerprint card, TB, licenses, and CPR) in accordance with state and federal guidelines.

Handle employee relations issues professionally, conduct investigations and facilitating resolutions with leadership and legal when necessary.

Support recruiting efforts including job fairs, applicant tracking system updates.

Facilitate new hire onboarding, orientation sessions, and ensure completion of regulatory training

(OSHA, HIPPA, and infection control).

Prepare for and assist with audits from state licensing boards, CMS, or internal corporate compliance.

Serve as liaison for benefits questions, claims, and open enrollment processes. Psychiatric Emergency Unit Coordinator

Contra Costa Regional Medical Center Martinez, CA March/2018-April/2019

Patient registration-maintained knowledge of patient regulation laws.

Coordinate and supervise patient flow and care delivery within the unit.

Made face sheets, print patient labels upon admission, consent form signatures.

Maintain a complete patient record with admission, transfer and discharge information, and progress notes.

Remittance Customer Service Rep II

Wells Fargo Executive Office Concord, CA

March/2008 – July/ 2014

Responsible for responding to routine inquiries and complaints.

First point of contact for customer seeking assistance with money transfer out country, payment inquiries, and account issues.

Investigate and resolve escalated complaints promptly, ensuring high level of satisfaction.

Monitor and verify the accuracy of remittance transactions to prevent fraud and ensure compliance with company policies.

Stayed informed about regulations governing money transfer services to ensure all transactions Comply with local and international laws.

E D U C A T I O N

Associate of Science in Healthcare Administration/ Business Management Arizona College, Mesa, AZ -2020

Licensed Practical Nurse

Gurnick Academy of Medical Arts- 2015

S K I L L S

HR Operations: Onboarding, Payroll, Benefits Administration, Risk Management, Employee Relations, HRIS/HR Technology.

Compliance: I-9, E-Verify, OSHA, AZ Unemployment, VOE, Worker’s Comp.

Soft Skills: Leadership, Communication, Problem Solving

Technical: HRIS Systems, PBJ State Reporting

Software: ADP, Paycom, Qplus, Microsoft Office

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