Account Manager Service

Location:

Posted:

October 05, 2025

********@*****.*** * 716-***-****

JACQUELINE THREATT

Broker and Employer Service Account Manager

EMPLOYMENT HISTORY

BROKER AND EMPLOYER SERVICE ACCOUNT MANAGER: Dec 2005 - May 2025

United Healthcare Hookset, NH

4 Dedicated Service Account Manager with 20 years of experience in healthcare. My role included assisting employers with

eligibility requests for all benefit packages including medical, dental, vision, and life coverage. Daily tasks included

enrollments and termination based on emailed and phone requests. Weekly huddles to discuss changes in enrollment

eligibility for new hires, marriage, births and death notifications. Working closely with HR and employee services for

customers with both small and large active employees. I was a part of the call center for 10 yrs as a dedicated client service

representative for Delta Airlines VIP and Atlanta staff hub. I accepted an offer within the company to team lead the phone

line for dedicated client services on a team of 5-6 representatives on the broker services line. The calls and requests were for all

benefit packages including, medical, pharmacy, dental, vision and life insurance policies. We worked daily to assist with

medical and pharmacy needs including prior authorization approvals for procedures and prescriptions. Managed client

accounts to ensure optimal service delivery, achieving substantial improvements in client retention and satisfaction.

# Coordinated with cross-functional teams to streamline onboarding processes, resulting in noticeable gains in efficiency and

reduced turnaround times.

4 Developed customized benefit solutions for clients, enhancing their offerings and leading to marked growth in market

competitiveness.

# Maintained accurate records of client interactions and transactions, ensuring compliance and improving overall operational

integrity.

4 Fostered strong relationships with clients through proactive communication, contributing to a culture of trust and

collaboration.

4 Implemented streamlined eligibility verification processes, leading to noticeable gains in client satisfaction and reduced

processing times.

SKILLS

Client Retention, Process Improvement, Cross-Functional Collaboration, Benefit Customization, Data Management,

Compliance Assurance, Proactive Communication.

EDUCATION

AUG 1990

Medaille College Buffalo, NY