Customer Service Front Desk
Resume:
SUMMARY
Customer-focused and results-driven customer service professional with years of experience In providing exceptional service to clients. Proven track record of handling inquires, resolving complaints, and ensuring customer satisfaction. Skilled in communication, problem solving and adapting to fast paced work environments. Looking to leverage expertise in customer service to contribute to the success of a forward company.
EXPERIENCE
Begonia Luxury Hotel, kwara 2018
Front Desk Agent
• Provided exceptional guest service as the first point of contact, ensuring a seamless check-in and check-out process for guests daily.
• Handled guest inquiries and resolved complaints professionally, maintaining a 95% guest satisfaction rating.
• Managed room reservations, coordinated with housekeeping and maintenance to ensure room readiness and quality.
• Processed payments, issued invoices, and balanced cash drawers with accuracy at the end of each shift.
• Collaborated with concierge and guest services to enhance the overall guest experience, including special requests and VIP arrangements.
Customer service 2024
Edutech Academy Ibadan,oyo state.
• Responded to customer inquiries via phone, email, and live chat, ensuring quick and accurate resolution of concerns.
• Assisted in managing customer accounts and provided information on products/services, helping to improve customer retention.
• Managed customer complaints and provided solutions to resolve issues in a professional and timely manner.
• Maintained a high level of professionalism while engaging with customers, delivering a positive customer experience.
• Collaborated with cross-functional teams to ensure customer needs were met and service quality was maintained.
• Achieved a customer satisfaction rate of 95% by consistently exceeding expectations and resolving issues.
Twotraco Nigeria Limited, Oyo 2024
Customer service team lead
• Supported customers by addressing inquiries, processing orders, and resolving billing issues.
• Managed customer feedback and complaints to improve service quality and satisfaction.
• Assisted in product returns and exchanges, ensuring a smooth process for customers. AJAYI RACHAEL FISAYO
Osun state.
*****************@*****.***
• Provided general administrative support, including data entry, filing, and maintaining customer records.
• Contributed to team discussions on improving customer service procedures and reducing response times
E-commerce company Akwaya. Ng, Lagos 2025
Customer Services Representative
• Handled customer inquiries via phone, email, and live chat, resolving product, payment, and delivery issues in a timely and professional manner.
• Assisted customers with online orders, returns, refunds, and exchanges while ensuring compliance with company policies.
• Maintained accurate customer records by updating order details, complaints, and resolutions in the company’s CRM system.
• Collaborated with logistics and sales teams to track shipments, resolve delivery delays, and provide customers with updated order statuses.
• Promoted customer satisfaction and loyalty by following up on unresolved issues, and ensuring a positive shopping experience.
The foodhub resturant Lagos, 2025
Customer Services Representative
• Received and processed onlin orders through apps and phone calls.
• Communicated with kitchen staff and delivery team to confirm order details, special requests, and delivery instructions.
• Resolved customer inquiries and complaints regarding online orders, payments, delays, and missing items in a professional manner.
• Monitored order status and followed up with customers, providing real-time updates on preparation and delivery progress.
• Maintained records of online transactions and feedback. EDUCATION
Primary School 2004-2009
Orimogun Memorial School
Secondary School 2010-2016
Ifeoluwa Comphrensive Academy
Institution 2018-2019
National Diploma
SLT(science laboratory technology)
Higher National Diploma 2021-2022
Environmental Biology
NYSC (2023)
SKILLS
• Customer Support: In-depth experience handling customer inquiries, complaints, and feedback.
• Communication: Strong verbal and written communication skills.
• Problem Solving: Adept at identifying problems and providing effective solutions.
• Multitasking: Skilled at managing multiple customer issues simultaneously in a fast-paced environment.
• Time Management: Ability to meet deadlines while maintaining high service qualitity.
• Knowledge in Microsoft office suite and graphics design. REFERENCE
MR. OLUWAFEMI AJAYI
State Intelligence Department, Osun state,
police command headquarters, Osogbo.
Contact this candidate