Communications, Program Management, Events, Employee Communications

CANDIDA LEE

Tucson, AZ • 520-***-**** • *******.**************@*****.*** • LinkedIn

Professional Summary:

Strategic internal communications professional with 15+ years of experience supporting HR and corporate communications initiatives. Skilled at developing and executing integrated communications plans for HR programs, employee engagement campaigns, and leadership messaging. Proven ability to simplify complex concepts into compelling narratives that connect employees to organizational purpose, mission, and values. Adept at partnering with executives, HR leaders, and cross-functional teams to deliver clear, consistent, and engaging communication experiences.

- Skilled in leveraging data analytics and intranets, community platforms to drive meaningful engagement and measure impact.

- Proven leadership in organizing substantial corporate events, aligning with organizational values and missions.

- Expert in technical and analytical tools, enhancing the efficiency and effectiveness of communication strategies. Core Competencies:

HR & Employee Communications Executive Messaging & Town Halls Performance Management & Survey Campaigns Strategic Content Development Cross-Functional Collaboration (HR, Talent, Marketing, IT) Change Management Communications Intranet & Digital Platforms (SharePoint, Confluence) Employee Experience & Engagement Initiatives Technical Skills:

SharePoint JIVE Box Microsoft Office Suite G-Suite Workfront Confluence Capterra Monday Trello MS Project JIRA On24 CVent Email Marketing Platforms Analytic Platforms Slack SEO Saas KeyNote Canva Figma Adobe Creative Suite ChatGPT Talkwalker

Professional Experience

Owner & CMO Moms to the Rescue Remote 12 2023 - Present Lead brand strategy, market research, and multi-channel communications, boosting social media engagement and visibility in competitive markets.

Oversee internal operations, including scheduling, accounting, and client services, ensuring consistency and operational excellence. Develop digital campaigns using storytelling, design, and customer insights to increase retention and referrals. Implement client experience strategies that drive satisfaction and repeat business. Communications & Channel Manager Bank of Montreal (BMO US) Remote 07 2018 - 09 2023 Directed a team of four and managed a $1M communications budget, developing integrated plans that streamlined delivery of HR and executive messaging to senior leadership.

Partnered across HR, Talent, and business functions to launch campaigns supporting performance management, employee surveys, and benefits enrollment, aligning content to diverse employee needs and organizational goals. Led the redesign of the corporate intranet, improving usability by 79% and reducing search time by 68%, strengthening employee experience and access to HR programs.

Spearheaded the enterprise-wide migration to SharePoint Teams, enhancing collaboration by 33% and delivering $500K in annual savings through targeted employee training.

Optimized HR and employee communications by implementing PoliteMail, reducing email traffic by 60% while ensuring message consistency and clarity.

Leveraged data analytics to measure campaign performance, fine-tuning strategies to improve engagement and strengthen alignment with HR initiatives.

Introduced interactive communication platforms that elevated employee engagement, inclusivity, and collaboration across distributed teams. Produced multimedia and visual content to support HR and executive campaigns, driving stronger connection between leadership and employees.

Organized and supported town halls, leadership forums, and HR program rollouts, reinforcing company culture, transparency, and values. Enterprise Community Manager Cisco Remote 04 2017 - 06 2017 Spearheaded a global community strategy that ignited customer engagement through social platforms, bolstering Cisco's events and overall customer experience via strategic partnerships.

Enterprise Community Manager Cox Automotive Dealertrack Remote 06 2015 - 01 2017 Engineered the development of an engaging online community, achieving a remarkable 90%+ adoption rate among 25K+ users within the first year.

Enterprise Community Manager FICO Remote 01 2014 - 05 2015 Led the launch and promotion of global online communities, reaching an impressive 90% user adoption rate and integrating seamlessly with Box and SharePoint solutions.

Sr. Product Consultant (and other HR roles) Blue Shield of California El Dorado Hills, CA 06 2004 - 11 2013 Crafted and executed internal communications supporting HR initiatives, engaging employees through innovative graphic design and dynamic content delivery resulting in multiple internal awards for our work. Managed editorial process for thirty internal websites, maintaining strict brand and editorial standards. Achieved a 99% user engagement rate with the flawless roll-out of internal community software, enhancing corporate communication and collaboration.

Education

Business Communications, University of Phoenix, Sacramento, CA Coursework in Business Communications Ongoing professional development through decades of applied experience and online learning

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