Quality Control Management, Customer Service
Resume:
LORETTA
WILKIN
OPEN
**********@*****.***
Hillsboro, OH 45133
CONTACT
SKILLS
• Visual inspection
• Quality training
• Corrective actions
• Data collection
• Measurement techniques
• Quality management systems
• Inspection techniques
• Dimensional inspection
• Final inspection
• Customer satisfaction
• Materials handling
• Specifications
• Measuring expertise
• Reporting
• Product inspection
• Workplace safety
• ISO standards
Experienced in quality control and inspection with expertise in measurement techniques, data collection, and quality management systems. Skilled in collaborating with cross- functional teams to enhance product quality and customer satisfaction. Ready to leverage skills in a new role by contributing to improving operational efficiency and maintaining high safety standards.
PROFESSIONAL SUMMARY
Quality Technician II
The Azek Company, Wilmington, OH
Kitchen Manager
FOE Eagles Hillsboro, Hillsboro, OH
EXPERIENCE
August 2017 - June 2025
Monitored incoming raw materials for conformance with established
• standards.
Accurately measured and inspected parts to ensure quality control
• standards were met.
Operated specialized testing equipment such as microscopes, calipers,
• gauges.
Maintained a safe working environment by adhering to all relevant
• safety regulations.
Performed regular audits of product specifications and documentation
• to detect discrepancies or potential areas of improvement. Collaborated with cross-functional teams to develop solutions for
• recurring problems.
April 2008 - April 2014
Promoted teamwork among employees by encouraging collaboration
• and offering support whenever possible.
Ensured compliance with local health department regulations
• regarding safe food preparation and storage practices. Demonstrated excellent organizational skills in managing the daily
• operations of a busy kitchen environment.
Verified daily prep lists to confirm correct amount of prepared
• products.
• Followed sanitation and food safety standards to prevent illnesses. Supervised and coordinated kitchen staff to maintain productivity and
• efficiency.
Observed safe temperature storage of all food products to prevent
• spoilage.
Bartender
Ye Old Tavern, Hillsboro, OH
Office Manager and Dental Assistant
Burwinkel Family Dentistry, Hillsboro, OH
Office Manager
Patricia L Werner DDS, Bluffton, SC
January 2007 - January 2014
• Developed strong working relationships with customers and staff. Efficiently managed multiple tasks simultaneously while maintaining a
• professional demeanor.
• Kept bar organized and clean during busy hours.
Handled cash drawer accurately throughout shift including opening
• and closing out register each day.
Demonstrated excellent customer service skills by efficiently
• responding to requests in a timely manner.
Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
•
May 2000 - September 2005
Managed day-to-day operations of the office, such as ordering
• supplies, maintaining equipment and managing calendars. Resolved customer inquiries and complaints with timeliness and
• professionalism.
Created and maintained filing systems to ensure accurate record
• keeping.
• Purchased office supplies and equipment to replenish inventory. Coordinated with vendors to purchase necessary supplies in a timely
• manner.
• Managed office flow by providing direct support to visitors. Cleaned and organized office, maintaining orderliness and reducing
• contamination.
Leveraged multi-line phone system to answer and transfer calls to
• staff members.
Reviewed financial statements and ledgers, working with accounting
• staff to clear discrepancies.
January 1998 - January 2000
Managed day-to-day operations of the office, such as ordering
• supplies, maintaining equipment and managing calendars. Resolved customer inquiries and complaints with timeliness and
• professionalism.
Created and maintained filing systems to ensure accurate record
• keeping.
• Utilized excellent organizational skills to prioritize tasks effectively.
• Delivered quality customer service to staff and customers.
• Purchased office supplies and equipment to replenish inventory.
• Managed office flow by providing direct support to visitors. Cleaned and organized office, maintaining orderliness and reducing
• contamination.
Reviewed financial statements and ledgers, working with accounting
• staff to clear discrepancies.
High School Diploma
Hillsboro City Schools, Hillsboro
EDUCATION
May 1985
CERTIFICATIONS
• Forklift Certification
References available upon request
REFERENCES
Contact this candidate