Customer Service Patient Care

Professional Summary

Seeking position to gain continued hands-on experiences in direct patient care. Skilled in triaging and prioritizing care, performing physical assessments, assisting with care planning, educating patients, and handling acute autistic patients. Customer service oriented patient care representative, skilled with greeting patients, scheduling appointments and preparing patient charts.

Skills

POS systems expert

Customer Service

Administrative support

Money handling abilities

Good listening skills

Professional telephone demeanor

Medical terminology knowledge

CPR Certified

Acute Autistic Patient Restraint

Work History

Bancroft-Adult Residential Program-Direct Service Professional (DSP) 12/2021-Present

Woodstown, NJ 08098

Empower individuals to develop skills for everyday life

Encourage independence through personal plans of care

Plan events and outings to build connections within the community

Administer necessary medications

Assist in safety restraints for protection of patients and individuals

Premier Women’s Health-Patient Service Representative/CCMA 7/2019-6/2020

Mullica Hill, NJ 08062

Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.

Explain financial requirements to patients; collect and record copays as required.

Perform registration functions for new and existing patients.

Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.

Maintain confidentiality regarding all patients.

Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.

Other duties as assigned.

Saladworks – Vineland, NJ 6/2021-12/2021

6/2020-1/2021

8/2017-7/2019

Assist customers with selecting and customizing available items based on individual requirements.

Maintained strong reputation of efficiency and accuracy.

Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.

Handled diverse range of customer service, operational and administrative requirements daily.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Operated POS system to itemize and complete customer purchases.

Managed timely and effective replacement of damaged or missing products.

Recommended alternative items when product was out of stock.

Ollies’ Bargain Outlet 03/2018-05/2018

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assisted customers with selecting and customizing available items based on individual requirements.

Education

High School Diploma: Cumberland Regional High School-Bridgeton, NJ-June 2017

CMA-Certified Clinical Medical Assistant-Cumberland County Technical Education Center-Vineland, NJ-Currently-April 2019

Additional Information

Patient relations

Medical terminology

Office practices

Pathology

Infection Control

Medical law and ethics

Clinical and diagnostic procedures

Medical Coding

First Aid/CPR Certified

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