Customer Service Sales Representative
Resume:
Renecca Liddie
Fort Lauderdale, FL *****
********@*******.***
Professional Summary
To obtain a position in a company where I can utilize my previous skills. Authorized to work in the US for any employer
Work Experience
Commission Sales Representative
Infinity Rehab-Boca Raton, FL
March 2025 to Present
• Consistently exceeded monthly sales targets by XX% through effective prospecting, negotiation, and closing techniques
• Built and maintained a strong client base of XX+ customers through regular communication and exceptional customer service
• Developed strategic sales plans to penetrate new markets, resulting in an increase in sales revenue by XX%
• Collaborated with marketing team to create targeted promotional campaigns that generated XX% increase in leads
• Provided product demonstrations and presentations to potential clients, effectively highlighting key features and benefits
• Negotiated contracts and pricing agreements with clients, resulting in increased profit margins by XX%
• Utilized CRM software to track leads, manage customer interactions, and forecast future sales opportunities
• Identified upselling opportunities within existing accounts, leading to an increase in average order value by XX%
• Attended industry trade shows and conferences to network with potential clients and stay updated on market trends
• Conducted market research to identify potential target segments for new product launches
• Collaborated with cross-functional teams including marketing, operations, and finance to ensure seamless execution of sales strategies
• Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction
• Trained new team members on product knowledge, sales techniques, and company policies
• Implemented a referral program that resulted in a XX% increase in referred leads from satisfied customers
• Analyzed competitor activities within the market segment to identify areas for improvement
• Managed the entire sales cycle from lead generation to contract negotiation Uber/Lyft Driver
UberEATS, DoorDash-Miami, FL
May 2021 to Present
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Collaborated with dispatchers to coordinate daily delivery schedules
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally Customer Service Representative
NationsBenefits-Plantation, FL
November 2024 to January 2025
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Identified opportunities for process improvement based on common customer inquiries or pain points
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
• Upsold additional products or services to customers based on their needs and preferences
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
• Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Front End Cashier
Total Wine & More-Plantation, FL
November 2024 to January 2025
• Provided exceptional customer service by greeting and assisting customers at the front end cashier
• Efficiently processed cash, credit card, and mobile payments for customer purchases
• Accurately counted and reconciled cash drawer at the beginning and end of each shift
• Resolved customer inquiries, complaints, and issues in a professional and timely manner
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Collaborated with team members to achieve daily sales targets and meet store objectives
• Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
• Managed returns, exchanges, and refunds according to company policies while ensuring customer satisfaction
• Utilized point-of-sale (POS) system to process transactions accurately and efficiently
• Implemented upselling techniques to promote additional products or services at the checkout counter
• Performed price checks for customers upon request or when discrepancies were identified
• Handled large volumes of cash transactions with precision while maintaining security protocols
• Contributed to inventory management by monitoring stock levels of popular items at the front end cashier station
• Collaborated with the loss prevention team to identify potential fraudulent activities during transactions
• Assisted in organizing special events or sales promotions within the store premises
• Participated in regular staff meetings to discuss updates on promotions, product knowledge, or procedural changes
• Maintained knowledge of current discounts, coupons, loyalty programs, or other promotional offers available to customers
• Suggested alternative products when requested items were out of stock
• Investigated pricing discrepancies brought up by customers during checkout process Correctional Officer
Florida Department of Corrections-Florida
November 2019 to October 2024
Responsible for the supervision, care, custody, control, and physical restraint, when necessary, of inmates.
Observe traffic in and around the compound.
Monitor, supervise and screen inmate visitor traffic. Make periodic patrols of quarters and work areas.
Maintain proper security of inmates being transported. Maintain knowledge of communication and other electronic equipment. Maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment and emergency measures.
Maintain a record of equipment, supplies and other items. Check inmate mail for possible contraband. Enforce rules and keep order within jails or prisons. Supervise activities of inmates. Inspect facilities to ensure that they meet security and safety standards. Search inmates for contraband items. Report on inmate conduct.Escort and transport inmates.
Food Server
Olive Garden-Pembroke Pines, FL
April 2018 to October 2019
Take orders and serve them to customers while ensuring that all the primary requirements of every customer are accommodated. Servers must make sure that all the operating standards of the restaurant when it comes to food handling and preparation are observed all throughout their shift. Servers are also expected to provide suggestions to customers when ordering their food or beverages and they must implement the one hundred percent customer service satisfaction. Apart from customer service, Servers must also be able to relay all food orders to the kitchen in a very efficient manner to make sure that every food order is processed accordingly.
Waitress
Chili's Bar and Grill
April 2013 to April 2018
* Taking of orders
* Serving of food and beverages
* Greet customers
* Setting of tables
* Cleaning of tables and dining areas
* Processing of Payments
* Remove dinnerware from table in a timely manner
* Ensure patrons have an enjoyable dining experience Waitress
Chili's Bar and Grill-Wyncote, PA
November 2011 to April 2013
* Taking of orders
* Serving of food and beverages
* Greet customers
* Setting of tables
* Cleaning of tables and dining areas
* Processing of Payments
* Remove dinnerware from table in a timely manner
* Ensure patrons have an enjoyable dining experience Dave and Busters Plymouth Meeting, Pa
Front Desk, Hostess and Deposits Clerk
* Courting of all house sale
* Perform office work such as data processing, filing, faxing, photocopying
* Write and filed all reports
* Answer and direct calls to respective personnel
* Perform office work in Microsoft Programs Provided excellent customer service.
* Provided and Assist Customers
* Calculate customers' goods and Count and Verify
* Assist customers
* Greeting customers and providing excellent service Supervisor's Administrative Assistant
University of the Virgin Islands-St. Thomas, VI
January 2010 to June 2010
St. Thomas, USVI
Jan 2010-June 2010
Supervisor's Administrative Assistant
* Provided assistant to the Supervisor
* Perform office work such as data processing, filing, faxing, photocopying
* Write and filed all reports
* Answer and direct calls to respective personnel
* Perform office work in Microsoft Programs
Camp Director's Administrative Assistant
Department of Housing, Parks, and Recreation-St. Thomas, VI June 2009 to August 2009
* Provided assistant to the director
* Order supplies, created permission slips for campers
* Prepared lunch and snack at appropriate time
* Write and filed all reports
Cashier/ Floor Attendant
Cost U Less-St. Thomas, VI
May 2006 to October 2008
* Provided excellent customer service.
* Provided and Assist Customers with marketing information
* Calculate customers' goods and Count and Verify goods
* Assist customers
Education
Criminal Justice
Community College of Philadelphia-Philadelphia, PA April 2013
Criminal Justice
University of the Virgin Islands-St. Thomas, VI
August 2009 to June 2010
Diploma in JROTC program
Charlotte Amalie High School-St. Thomas, VI
June 2008
Skills
• Host
• Law enforcement
• Busser
• Restaurant Server
• Hostess
• Law Enforcement
• Waitress
• Waiter
Certifications and Licenses
First Aid Certification
CPR Certification
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