Customer service/ Data Entry/ Sales
Resume:
DANIELLE MAIDA
P R O F I L E
Dynamic Customer Care Representative with over 14 years of experience in enhancing customer satisfaction across diverse sectors, poised to excel in the ever-evolving tech landscape. Proven expertise in promptly resolving inquiries and fostering strong relationships, ensuring service excellence through active listening and empathy. Exceptional multitasking capabilities and effective time management skills have consistently contributed to sales successes in fast-paced environments. Committed to fostering a positive workplace culture while pursuing continuous professional development in customer care.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. E X P E R I E N C E
Temp Worker
Full House Marketing Charlotte, NC March 2025 - Current Customer Care Representative
Ups Store May 2023 - April 2025
Shift Manager
Charlotte Premium Outlets & Concord Mills November 2022 - May 2023 Provided administrative support to departments, such as filing, data entry, and answering phones.
Answered customer inquiries via phone or email in a professional manner. Inputted customer orders into computer system accurately and efficiently. Resolved customer complaints in an efficient and timely manner. Completed data entry tasks within specified timeframes. Greeted visitors in a friendly manner and provided general information about the organization's services or products.
Assisted with scheduling appointments for clients or customers as needed. Managed incoming calls from external customers and internal staff members. Greet customers as the initial point of contact at UPS Store. Provide assistance with returns, printing, shipping, receiving, and various other customer services.
Addressed product or service issues to enhance customer retention and boost sales.
Respond promptly and competently to customer inquiries and resolve problems efficiently.
Cultivate positive relationships with customers by practicing active listening and offering empathetic responses.
Interacted with customers to enhance their experience. Maintained store cleanliness and organization.
Ensured machines were cleaned, batches made, and stocked. S K I L L S
Ability to Multitask
Effective Time Management
Fast Learner
Leadership
Communication
Adaptability
Computer Skills
Microsoft Office
Ability to Work Under Pressure
Ability to Work in a Team
Customer Service
Communication Skills
Problem Solving
Active Listening
Empathy
Relationship Building
Customer service
Data entry
Conflict resolution
Team collaboration
Time management
Inventory management
Sales techniques
Technical skills
Sales experience
Scheduling coordination
Proofreading
Interpersonal skills
Document management
Word processing
Document scanning
Written communication
Supply restocking
Inventory replenishment
Performance monitoring
Strong problem solver
Multitasking capacity
Relationship building
Professionalism
Problem-solving
C O N T A C T
***********@*****.***
Charlotte, NC 28210
Bar Manager/Bartender/Chef
Wyndham Garden Hotels May 2019 - November 2020
Bartender/server
Providence Country Club August 2017 - May 2019
Lead Bartender
The Liberty December 2016 - August 2017
Owner/Operator
Squeaky Clean December 2014 - December 2016
Assistant Manager
Movie Gallery January 2010 - December 2012
Sales Representative
Empire Chrysler Jeep Dodge January 2008 - December 2010 Conducted marketing activities such as capturing photos and videos of customers. Managed receipts, employee hours, and inventory movements. Greet guests warmly and offer handcrafted cocktails and meals. Ensure accurate billing and customer satisfaction. Maintain cleanliness in the bar and kitchen.
Oversee food preparation, cooking, and presentation. Manage inventory, including stocking and conducting regular audits. Oversaw main dining room service, tended bar at banquet events, and managed the pool bar.
Ensured customer satisfaction by topping off drinks and anticipating needs. Greeted guests, made recommendations, and enforced age requirements. Arranged tables, built customer relationships, and upsold items for increased sales. Fostered repeat business through exceptional service and warm customer interactions.
Greet patrons, take orders, ensure customer satisfaction, maintain bar cleanliness and sanitation.
Prepare and serve drinks, process payments, manage inventory, and craft specialty cocktails for the menu.
Perform opening and closing tasks, print sales reports, set up for shifts, and reconcile cash drawers.
Close out register, prepare cashier reports, and conduct end-of-day procedures. Advertised for business and maintained customer base records. Utilized spreadsheets for financial management and customer communication. Scheduled appointments for detailed cleaning services tailored to customer needs.
Managed daily operations, consulted customers, and built supplier relationships. Ensured reliable supply delivery and service consistency at competitive rates. Oversee bank deposits for accuracy and completeness. Manage customer service by assisting employees and greeting customers. Process movie rentals and payments.
Stock, clean, and supervise store operations.
Secure store at the end of each shift.
Mail handling
Administrative background
E D U C A T I O N
Bachelor of Science
Strayer University
Expected in September 2027
Answered sales calls and assessed credit reports for deal requirements. Studied and presented product knowledge to customers. Attended sales conferences and maintained dealer license. Stayed updated with product information and industry trends. Engaged in continuous professional development and training.
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