Information Technology Help Desk

Kenneth Hudson

**** ******** **** **

Millington, TN 38053

H: 901-***-**** *******@***.*** C: 901-***-****

SUMMARY

Senior level Information Technology Professional with 30 years of extensive experience in all phases of system security and network operations. Hands on experience in security, privacy, administration, network design, life cycle management, compliance, auditing, documentation and training. An excellent communicator with exceptional presentation skills. Proven success in the security area by successfully providing guidance and advice on SOX, HIPAA, Risk, PCI, Audit, Process Improvement, Compliance and Leadership. Core strengths in:

System Analysis and Administration

Help Desk and Access Management

Security and Risk Assessments

Leading Project Teams

Disaster Recovery/Business Continuity

Google Administration

Troubleshooting & Problem Solving

ProofPoint Administration

TECHNICAL SKILLS

Languages:

Visual Basic, CICS, TSO, COBOL, Model 204, Oracle, ROSCOE, RACF, Power Shell

Security:

Disaster Recovery, Tivoli. Test, Evaluation, Risk Analysis, Audit and Compliance

Platforms:

All Windows Platforms, Unix, Linux, Exchange, VMWare, SharePoint, Office 365, NESSUS, CISCO. OKTA, Ansible, Service Now, Google Cloud Suite, ProofPoint

Databases:

MS SQL Server, Oracle, IBM DB2, FoxPro, Service Center, Remedy, BMC Discovery

PROFESSIONAL EXPERIENCE

The Service Master Corporation/Terminix/Rentokil-Terminix 2011 – 2025

Server Engineering/Active Directory/Vulnerability Management/IT Principal Engineer/OKTA Integration

In this position I am assigned to the IT Infrastructure Services Department with responsibilities for providing engineering and operational support of the Global Operations Services (GOS) operating platform with an emphasis on Payment Card Industry (PCI) Compliance, Server Platform Creation, Management and Active Directory Services along with Vulnerability Management. I also provide third level escalation support company wide. Provided System Administration to three VMWare Server Farms, managing 2000 plus virtual Servers. The platform consist of physical and virtual servers deployed globally in support of business and core infrastructure systems while providing authentication, authorization, accounting, identity and access management, name resolution, and other services as directed. I am often tasked to partner with Infrastructure Leads, Enterprise Architects and Project Managers and third party service providers in the conception, evaluation, piloting, engineering and operational delivery of solutions for the organization including building servers to meet project requirements or operational processes for the GOS environment Additionally, I provide day-to-day operational support of the environment including: new system delivery, change requests, proactive availability and performance monitoring, preventative maintenance, troubleshooting and the resolution of system issues as required.

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Vatterott College 2010 – 2011

Information System Security Instructor

Perform as a Security Information Technology Instructor delivering hands-on technical instructional content in System Administration, Computer Forensics, Database Management, Ethical Hacking, Security Design Implementation and Management, Network Problem Solving and Troubleshooting and Cybercrime. I am solely responsible for the preparation and dissemination of the class syllabus, outline and the creation of daily lesson plans. Design and develop class instruction to meet the federal mandate based on the Department of Education and the State of Tennessee’s criteria for accredited colleges and universities. Prepare and administer examinations, labs, student projects and other teaching aids as required to meet the objectives of assigned classes. Attend and represent Vatterott College as designated for all in-service activities, meetings and State of Tennessee educational faculty meetings. I serve as the administrator for the student lab network including update and maintenance. Complete administrative duties and computer related projects as assigned or requested by the administration.

Baptist Memorial Healthcare Corporation 2010 - 2010

Data Security Architect

Perform information system technology assessment implementations by determining, defining and documenting potential security issues or flaws that could cause a HIPAA breach or violation based on the security controls in effect on those sights. Conduct Web Reviews to determine if the possibility of HIPAA issues could arise and to determine if electronic data exchanges could create an environment where patient data could be exposed and perform an analysis to determine the worst-case scenarios if those sites are open to the organization. Serve as project manager for security implementations, uplifts and go lives. Perform Active Directory account management and scripting, project management and documentation, information technology trouble shooting in a complex environment, and Exchange account management. Implement and manage HIPAA guidelines and perform extensive Visual Basic programming. Conducted troubleshooting, testing and maintenance of the Single Sign On system including the development and creation of wrappers for enterprise-wide use.

IBM CORPORATION, Memphis, TN 2005 – 2009

Identity and Access Management/Project Management/Security Consultant/Strategy Consultant

Provided advice and guidance to an assigned group of financial accounts with an effort to help those accounts understand key security and privacy issues, risks, exposures, vulnerabilities, audit findings and compliance issues surrounding the IBM Global Process, GSD331, ITCS104, ITCS300 and ISeC documents.

Served as team lead for an in-sourcing project and project manager on the Point of Care project. Served as the primary point of contact for escalations in the Southeast and Central regions involving identity and access management and network operations.

Inherited four financial and banking accounts that previously failed compliance audits. Within a six-month period, successfully guided and directed activities enabling accounts to pass the audits with zero defects.

Addressed, coordinated and drove the requirements capture and approval process while providing higher level support to operation and development teams surrounding financial compliance issues.

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These efforts ensured accounts passed audits and met the requirement to achieve a satisfactory rating.

Guided activities and participated with other risk management teams to identify problems and exposures that may result in audit findings including the system and application development life cycle to ensure the Key Management System (KMS) processes and concepts were incorporated into all applicable systems and software solutions along with a process improvement strategy.

Ensured financial accounts with less than satisfactory audit findings met assigned milestones; presented milestone results at service management and delivery meetings.

Made monthly presentations to top management as to the audit status of assigned accounts. Preparation for these presentations included compiling input from the issue, service delivery/reporting and compliance teams including current CIRATS and audit data.

Led organizational strategy development including the compliance of Payment Card Industry Data Security Standards (PCI DSS), Encryption Services standards, policies, and procedures.

Led Strategy discussions and documented meetings ensuring timely competition of deadlines, mandated and agreed upon established goals.

Reviewed results from vulnerability scanning to ensure the correct threshold was set and maintained to meet auditing requirements that were defined in the maintenance contract and the service level agreement.

Designed, developed and implemented an automated solution for the “Point of Care” project which resulted in a substantial monetary savings to the client; provided data retention and archival solutions to meet federal standards; and cleared a 900-user system access request backlog.

Served as team lead for the in-sourcing project which returned the identity and access management services back to the client. Conducted group technical training sessions. Commended by client and asked to remain on the account an additional four months for technical assistance.

Primary point of contact for the NOC researching and resolving critical outages in the Southeast and Central Regions which resulted in minimal downtime to critical systems under his team’s control.

Assigned as the DB2 sole contact for the Virginia NOC for the IBM WellPoint team. His recognized troubleshooting, testing and evaluation expertise resulted in high uptime for the DB2 system.

Developed management controls, policies, and procedures for use in process improvement. Created strategy documents and planned projects.

Ciber/Health Pathways, Memphis. TN 2004 - 2005

Infrastructure Manager/System Administrator/PCI Coordinator

Designed, developed and implemented an enterprise-wide computer information system strategy for the ‘Prescription Continuity of Care System (PCCS) Network located in the University of Mississippi NOC.

Analyzed, evaluated and proposed network architecture, including hardware, software, protocols, topology and security in an effort to provide the University of Mississippi, School of Pharmacy with an information system to proactively respond to the Health Insurance Portability Accountability Act

(HIPAA). This effort netted the University a $5M federal grant to study prescription drug use for the center for Medicare and Medicaid Services.

Managed the system development and architectural solutions leading to proof of concept and Federal system certification and accreditation, including the implementation of the following: Multi-

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standards and protocols, IP-based networking protocols, high-to-low security guards, and information assurance including Web application vulnerability assessments.

Implemented an ‘enterprise single sign-on’ using the Oracle and Sun Identity Management Strategy products that worked with existing Smart Cards, Digital Certificates, Biometrics and Wireless LAN Security currently in place at the University of Mississippi and could be integrated with existing communications world-wide.

Developed the PCCS system security plan, security architectures, security test and evaluation plan, accreditation plan and procedure, risk assessment and the disaster recovery plan. Integrated Clariion and Sans technology into the PCCS project for future growth.

Served as a team member of the University of Mississippi’s network operations center troubleshooting group designed to investigate critical outages for the student databases.

Implemented real-time vulnerability scanning for the PCCS Web Site using customized commercial off the shelf products which reduced the cost and increased the security of the site. The published and proven results of this effort was so successful that the School of Pharmacy and the University used the test results to obtain funding to protect other critical resources.

US Naval Reserve, Millington TN 1998 – 2005

Senior Site Administrator

Senior Site Administrator for classified Windows NT, 2000, 2003 and UNIX networks supporting four Reserve Units, including creating of user accounts, troubleshooting and daily operations. Manage CISCO Architecture including Routers, Switches, Bridges and Hubs. Perform Backups, Restores, Disaster Recovery and manage Exchange Server with remote messaging. Provided user training and access to classified remote national applications using Sun and Oracle Identity Management Strategy Products. Implemented real time Imagery download capability for the Army Units. Managed the upgrade and expansion of the classified network from Windows NT/2000 to 2003.

Navy Personnel Command, Washington, DC/Millington TN 1985 - 2004

Head, Customer Support, Programming, System Security and Training

Managed the information systems help desk supporting 3,500 users with 12 support staff. Responsible for data integrity of over 600,000 electronic military personnel records. Directed the maintenance of 3,000,000 lines of COBOL Code. Developed and directed the information systems training for 1,250 officers and enlisted detailers and 3,200 support staff and performed one-on-one training to senior military and civilian personnel. Developed a Navy-wide training program for the “Job Assignment and Selection System. Developed and delivered Navy-Wide training for 36 personnel support centers on the enlisted assignment information system. This training reduced personnel accounting errors by 85%. Served as the System and Security Manager for the Enlisted and Officer Assignment Information Systems, Officer Distribution Ad-hoc Query Information System, Job assignment Selection System, Message Management System, Classified Network, PCS Order Archival System and as a Team Member for the DIHMERS Joint Personnel System. Managed all security assessments and vulnerability scanning for the Distribution Department to reduce or mitigate any findings to maintain federal accredidation.

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EDUCATION

Enrolled in PHD program in Information System Security, University of Fairfax, Fairfax, VA (pending graduation in December, 2026)

M.S., Public Administration and Management, Central Michigan University, Mt. Pleasant, MI

B.S., Political Science, Georgia Southern University, Statesboro, GA

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