Customer Service Direct Support
Resume:
Aniyah Truluck
Brooklyn, NY *****
**************@*****.***
Professional Summary
Seeking a position at your company which utilizing my experience and passion for customer service. Work Experience
DSP (Direct Support Professional)
AHRC New York City-Brooklyn, NY
May 2023 to Present
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and overall quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Administered medications according to prescribed schedules and documented any changes or reactions observed
• Implemented individualized care plans developed by healthcare professionals to meet the specific needs of each client
• Maintained accurate records of client progress, behaviors, incidents, and medical information for reporting purposes
• Monitored vital signs regularly and promptly reported any abnormalities or concerns to appropriate healthcare personnel
• Provided emotional support and companionship to clients through active listening and engaging in meaningful conversations
Overnight Manager
Denny's-Rochester, NY
February 2019 to April 2022
• Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
• Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
• Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
• Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
• Implemented cost control measures to reduce waste and minimize expenses without compromising quality
• Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
• Implemented a reservation system that improved guest experience by reducing wait times during busy periods
Prep cook/Dishwasher
Camp whitman-Penn Yan, NY
June 2016 to August 2017
● Helped increase efficiency of the kitchen
● Resolved conflicts between staff members
● Maintained accurate records
● Provided meals that fit a variety of dietary needs
● Organized and stocked shelves
● Maintained tight schedule involving food preparation, service, and clean up for over 120 campers per day
● Helped stock shelves
Education
A.A.S. in Veterinary Technology
LaGuardia Community College-Long Island City, NY
August 2024 to Present
High School Diploma
HS for Construction
September 2013 to June 2017
Skills
• Direct support
• English
• Assisted living
• Ability to organize, prioritize and work under extreme work pressure, heavy work loads and deadlines
• Resident's rights
• Caregiving
• Dependable, Personable, and dedicated to great customer service
• Meal preparation
• Patient monitoring
• ADLs
• Working with people with developmental disabilities
• Established good working relationships with customers/clients
• Tolerant and flexible
• Strong communication skills when talking to others whether customers or other faculty
• First aid
• Patient care
• Medication administration
• Cleaning
• Self motivated, and maintains high level of energy
• Working with people with autism
• Vital signs
• Cooking
Certifications and Licenses
CPR Certification
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