Office Manager Business
Resume:
Kimberly A. Dunbar
** **** **** ******, ******, IL
Email: ******@*******.***
Objective To Obtain a full-time position in the field that will utilize my vast experience and a wide range of skills to benefit both my employer and me. Previous Work
Experience
I currently work at Bowman Estates of Danville. I started my career as the Receptionist, and shortly thereafter I was promoted to the HR-Business Office Manager and Move-In Coordinator positions. I have Maintained and flourished and excelled within all functions and have other responsibilities an abundance of additional job functions the Business Office/HR Manager- Move-In coordinator since 1/1/2011. My duties include assisting the administrator, and all other departments with various office functions as needed. I wear many hats as the Business Office Manager I create billing statements and maintain a collection of all accounts receivable, including calculation of monthly fees and payment collection at time of move-in and or admissions. In addition, I track beholds for our Medicaid residents and complete all discharges using the State of Illinois Medi system. Maintains records of residents’ status with Medicaid approval process. Enter billing information to IDPA and the handling of turnaround documents for the billing of Medicaid including the collection and processing of LINK cards. Collection of accounts payable invoices and processing them for payment by calculating time payments. I do all employees / management staffing payroll, monitor all staff timecards, and track all time off requests using Paycom payroll system. I monitor time worked information, and the processing of payroll accordingly. I am also the HR director, and one of my responsibilities is recruiting and reference checks and setting up interviews with new employee prospects through Healthsource (Vikus) Onboarding online management site. I set up and perform all new hire orientation of new staff members including the initiation and maintain and updates of personnel files, health records, Relias training, Inservice documentation, FMLA, Workers Compensation, and background and fingerprinting checks entered and recorded through the IDPH healthcare workers registry web portal, Preparation of all Employee and resident files for our annual state surveys. Keep all files up to date for Illinois Tax Credit Guidelines to keep in compliance with State of Illinois Housing Authority, and Illinois Department of Human Services. Maintains documentation for resident files and oversight of resident financial files. Performing duties as a member of the Marketing Team as needed in assisting with financial questions concerning the Illinois Medicaid system. As the Business Office Manager, I am responsible for all Medicaid MCO billings and tracking of payments. All Medicaid Redeterminations, Accounts Payable and Accounts Receivable. I communicate closely with residents and their families. I oversee all move ins and move outs of all residents. I oversee all HR functions, Payroll, and all correspondence from our facility to our corporate offices when changes occur. I am the supervisor for the Front-End Receptionist.
In the 13 years that I have maintained my positions as the Business Office Manager and Move-In Coordinator, I have received a 100% deficiency free Illinois State Annual State surveys based on performance on maintaining all files based on the standards and guidelines required by the State of Illinois.
In addition to my position as the Business Office Manager, I also maintain a second position as the Move-In Coordinator. The Move-In Coordinator assists residents/families in rental application process and ensure completeness. Completes third party income verifications. Conducts lease signing process with residents/families. Maintains documentation for resident Tax Credit files. Coordinates and completes yearly recertification process. Provides Administrator with ongoing reports. Ensures and tracks income verification confirmation from Gardant Management Group. Collects Insurance, Medicare, Medicaid, and LINK cards upon admission and as necessary. Schedules move-in date in collaboration with the Management Team. Ensures apartment readiness, issues keys/call system, orientates resident to facility. Other duties as assigned by the Administrator. My daily functions as the Move-In Coordinator include are as follows. Performing facility tours for prospective residents, families, and visitors. Assists new prospects how the Medicaid Program works and will guide them through the steps for the Medicaid application process, in my career at Bowman Estates I have accomplished a consecutive 10 years of maintaining On-Time Recertification’s and accredited with awards for this accomplishment competing against fifty-two other communities this award has only awarded to two participants in the past six years. With that being said you must be very proficient in maintaining all files and documents to meet the deadlines of the recertification process making sure all residents and or family members completes the annual recertification application and all documents within the timeline given because you must then verify all income and assets and the turnaround time is 14 days to have completed application and all verifications processed and sent to the Tax Credit Specialist for approval based on the IDHA guidelines. The daily functions of my positions are very demanding and rewarding at the same time. I love the challenges that I experience daily. I work diligently under pressure and stress and meet all deadlines and meet the timelines for all tasks given to me. I am an analytical person and believer in always being a collaborator and helping in any way to get the job done. I am a take charge individual that demonstrates vast of leadership skills and dedication. I work closely with all departments. I execute all tasks given to me without supervision.
I worked for the United States Postal Service; my job title was Postmaster Relief. I started my journey with the Fairmount Post Office, in August 2010. I am a part-time employee for the first year, and then I can become a full-time Postmaster. My job includes, but not limited to the following: I perform daily operations of the post office. I sort and distribute all incoming, and outgoing mail, packages to the addresses listed on each individual mail pieces. I must pay close attention, so that all identification on PO Boxes corresponds with mail. I also sort and distribute all letters and packages for the Rural Carriers. In addition, to sorting, I must follow procedures put in place for any mail piece that we receive either by miss-sent, forwarding, undeliverable, and etc. I communicate; document all mail daily by using a chart that measures the volume of mail by inches, and total pieces. I also do all daily reports, in most cases every report is unique, and is time sensitive. I also do all timekeeping and Safety Talks emailed to me weekly from Safety Manger with Rural Carriers. I maintain and reconcile all counter sales from lobby at the start of the day and end of each day. Daily collections of lobby and Mail receptacles, and sort letters in corresponding tubs in APC, collected and picked up by truck and mailed. I make sure that all packages and letters scanned correctly, so that there are no problems when leaving my post office, and en-route to its destination. To be quite honest, this job requires total diligence, read everything thoroughly and never guess. I love this job because it is incredibly challenging, rewarding, and always changing. I ensure a safe and secure environment for my customers. Customer service is the key to our success at the post office. We must provide the most efficient information to our customers, to give them a better understanding of all the options we offer. I explain all the ways that a letter or package options and help them choose the best shipping option to meet their needs, and what items cannot go through the mail-stream.
I worked for Allied Waste Services as the Maintenance Planner for three hauling divisions, and two landfills. I worked at this company for about one year. My position eliminated, due to company cutbacks from the corporate level. My job duties consist of total organizational skills, and detail. I collected and complied; all information needed to input data into CFA-Dossier software for all five locations. I maintained all truck fleet, repair orders, dispatched truck fleet to various locations, and daily vehicle reports from drivers. In addition, I created and integrated records, with all equipment, serial numbers, detailed description, machine hours, and mileage for up-to- date preventative maintenance and planning for all truck fleet, and heavy equipment. I also maintained inventory usage, ordering of parts; My department has the responsibility for making sure all purchases, and labor hours charged out accordingly to the proper general ledger. I created and maintained all reports necessary for month-end to balance with our accounting controller. Also, I assisted with accounts payables, and entry of all invoices for payment, into our Lawson Accounting software system, and greet customers, collect payments as needed.
I worked at the Danville Polyclinic as the Receptionist for three doctors in the Urgent Care Department. My duties consisted of patient registration, answer phones, schedule appointments, medical diagnosis coding, document lab, and x-ray orders per doctor’s request, communicate tests ordered between patients, doctors, and laboratories. Coordinated all documentation, orders, charging of procedures, and make sure that the patient has the correct insurance to cover the office visit and collect all co-pays. Help patients submit claims to the appropriate insurance. I copied all medical records as requested by the doctors. I work in an extremely fast paced office, which generally sees between forty to sixty patients on daily basis.
I worked at ThyssenKrupp Crankshaft Company. I was employed there for ten years until the company downsized due to loss of customer base. My job title was Maintenance Secretary. My duties included, answering phones, scheduling of appointments with vendors and customers, employee timekeeping, and payroll for all hours of maintenance techs, placing orders, taking inventory counts, price negotiations, recording keeping of all orders daily, vendor evaluations for QS9000 Certification, update all vendor lists, shipping & receiving, reconcile of all invoices from vendors, update all spreadsheets of materials in stockroom. In addition to my recent position, I was a Purchasing Assistant for six years.
I have a great deal of experience in management, retail sales, customer service, and customer relations. I possess the skills necessary to communicate effectively with co-workers and supervisors, as well as customers. I am familiar with retail sales equipment and procedures including computer data entry and computerized and manual cash registers. I have experience with Microsoft Office software- Microsoft Word, Excel, Power point, and Access, SAP (system used for tracking purchases, shipping & receiving). I used the SAP system network to run the daily MRP to reorder all materials as the reach their reorder points in the system. I ran all reports on supply and repair materials, so that we maintain the budget allowed by the company. MP2- Data entry of work order requisitions, create and distribute machine work orders, complete after maintenance and/or repairs on machine and close out work orders and file accordingly. Do all reporting necessary to complete presentations for my immediate supervisor. I Coordinate of all Preventive Maintenance (PM) to the shop floor machines as instructed.
I have a great deal of experience in Peachtree, accounts payable, account receivable, payroll, and scheduling. I also have a variety of training skills in Windows 95/98/XP Professional, SAP, Excel, Access, Microsoft Works, Microsoft Office Professional. I currently use the Yardi, Paycom and Onesite, Point Click Care, Sherpa, Caremerge software for all functions of my position at Bowman Estates. I am proficient in all duties of my positions with this company. I am an initiative-taking individual with the ability to efficiently, complete assigned tasks with a minimum of supervision.
Education
Danville Area Community College – Danville, IL 61832
Completed courses for Certified Nursing Assistant
Completed courses for Excel 1997/2000 Intermediate.
Attended seminars and coaching training.
Tax Credit Certification
10 Principles of Leadership training.
Danville High School – Danville, IL 61832
Accredited with several awards and certifications throughout my years in the workforce. References
Abrion Young Administrator Bowman Estates 217-***-**** Diane Penrod Social Service Director 217-***-**** Melissa Taylor Marketing and Admissions Cannon Place 217-***-**** Nancy Piper AR Management-Eagle Ridge 217-***-**** Amanda Cox Regional Director 765-***-****
Kimberly Ann Hacker
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