Employee Relations Staffing Coordinator

Objectives

Staffing Coordinator at HCA Healthcare Southeast with expertise in contract employee onboarding and payroll administration. Successfully improved data collection and office efficiency and compliance outcomes while fostering strong employee relations.

Proven ability to manage schedules and coordinate staff, resulting in enhanced productivity and streamlined operations. Committed to advocating for staff and patients alike.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Possesses versatile skills in project management, problem-solving, and collaboration. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments including a willingness to learn, and excellent communication skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for adaptability, a swift capacity to learn and apply new skills.

Experience

Hca Healthcare Southeast Staffing Coordinator

October 2000 - Present

Built and maintained Excel, Access and proprietary databases for productivity and daily tracking of daily statistics.

Collaborated with Unit Directors to staff department's short and long-term hiring needs.

Facilitated smooth contract employee transitions with comprehensive onboarding process.

Verified daily payroll, vacation and sick time hours to support accounting processes for staff and contract employees.

Conducted reference checks and screening of potential contract candidates to support onboarding process.

Assisted with personnel records management to support recordkeeping accuracy in compliance with policy.

Monitored contract employee work results for policy compliance and communicated discipline issues with vendors.

Completed human resource operational requirements by scheduling and assigning employees.

Partnered with departmental managers to ascertain daily needs and subsequently provide recommendations for daily, short term and long term solutions.

Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Collaborated with Directors to identify and address contract employee relations issues.

Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Improved office efficiency by effectively managing internal communications and correspondence.

Reviewed contract expenses by reviewing monthly billing and analyzing for accuracy.

Advocated for staff members and patients as needed by helping to identify, resolve, or refer to correct personnel for followup of conflicts.

Participated in disaster and recovery efforts and procedures during hazardous weather conditions or emergency situations.

Monarch Dental, Clear Lake, Tx Office Manager – Financial Counselor

March 2000 – September 2000

Identified healthcare resources and programs for patients unable to meet financial obligations.

Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.

Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.

Assessed client financial situation and explored background through one-on-one interview process.

Conducted interviews with patients and family members and answered questions regarding insurance benefits.

Liaised between patient, doctor and insurance provider to smooth claims processes.

Documented details regarding contact with patients, providers and other individuals in system.

Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

Monitored and updated financial plans to comply with client goals.

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Interceded between employees during arguments and diffused tense situations.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving and equipment maintenance schedules.

Monitored front areas so that questions could be promptly addressed.

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping. Reduced insurance AR by 70% within 6 months by insurance follow up and moving the clinic to top 5 in the organization.

Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Delegated tasks to administrative support staff to organize and improve office efficiency.

Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Completed bi-weekly payroll for employees.

Education

Clear Creek High School, League City, TX

Communication

Incident management

Record preparation

Employee onboarding

Schedule management

Employee relations

Scheduling expertise

Staff scheduling

New hire onboarding

Background checking

Background checks

Strong organization

Staff coordination

Payroll administration

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