JULIANNE KAIHURA
Public Health & Social Services Leader Housing Navigation & Program Coordination
Specialist
*.**********@*****.*** 661-***-****
PROFESSIONAL SUMMARY
Dynamic and compassionate public health professional with over 8 years of experience in medical case management, housing navigation, and community-based program coordination. Skilled in leading multidisciplinary teams, managing high-acuity caseloads, and delivering client-centered solutions that improve health outcomes and housing stability. Adept at synthesizing complex medical and social data, ensuring compliance with regulations, and strengthening partnerships with healthcare providers, housing authorities, and community agencies. Recognized for balancing empathy with operational efficiency to achieve measurable, sustainable results. CORE COMPETENCIES
Public Health Case Management Housing First & Harm Reduction Mental Health Services Program Coordination Staff Leadership & Mentorship Interagency Collaboration Regulatory Compliance (HIPAA, Mandated Reporting) Crisis Intervention Data-Driven Decision-Making Documentation & Records Management Community Engagement Group Facilitation Section 8/Housing Navigation
PROFESSIONAL EXPERIENCE
Medical Case Worker I
Department of Public Health – Housing for Health SPA 1 Feb 2025 – Present Coordinate medical and social service interventions for patients experiencing homelessness or housing instability. Serve as the primary link between patients, healthcare providers, and community agencies to improve access to medical, mental health, and housing resources.
• Conduct comprehensive assessments, integrating medical and social determinants of health to create individualized care plans.
• Provide individual and group education on mental health, independent living skills, and available public assistance programs, including disability benefits.
• Collaborate with public health nurses, physicians, and mental health professionals to ensure coordinated, client-centered care.
• Facilitate housing and service referrals, reducing service gaps and improving continuity of care.
• Maintain 100% compliance with documentation requirements, producing accurate and timely case records and treatment plans.
Case Manager Specialist II – Interim Housing
Volunteers of America – Pathways Home Palmdale Jul 2024 – Feb 2025 Led case management for high-acuity clients in interim housing using trauma-informed, housing-first, and harm reduction approaches. Coordinated wrap-around services to support stability and long-term success.
• Managed Section 8 voucher applications from eligibility to issuance, expediting access to permanent housing.
• Partnered with DMH, DHS, and on-site LVN teams to integrate medical, mental health, and social support into housing plans.
• Provided clients with education and direct linkage to mental health care, substance use treatment, transportation, legal aid, and life-skills training.
• Facilitated smooth hand-offs to Intensive Case Management Services (ICMS) for continued support after program exit.
• Maintained accurate HMIS documentation in compliance with Department of Health Services standards.
Housing Navigator – Crisis Adult Shelter
Volunteers of America – High Desert MACC Feb 2024 – Jul 2024 Directed housing navigation for 40 residents in a high-volume emergency shelter, ensuring access to immediate housing resources and supportive services.
• Oversaw daily intakes, assessments, and exits, maintaining exceptional organizational efficiency in a fast-paced environment.
• Established and maintained relationships with landlords and housing providers to expand housing options for clients.
• Developed targeted, data-driven housing strategies for justice-involved and socially disadvantaged individuals.
• Coordinated with multiple agencies to secure services addressing medical, mental health, and social needs.
Project Manager II
Smart Coast Energy Oct 2019 – Dec 2023
Directed cross-departmental operations across finance, HR, and sales to improve productivity, revenue, and compliance.
• Increased team productivity by 25% over five years through process improvements and staff development.
• Managed $28M in annual sales and $3.8M in revenue, reducing operational costs by 18% through strategic budget oversight.
• Streamlined payroll, compliance, and reporting processes for a team of 25 employees. Community Integration Specialist
California Spectrum Care Jan 2019 – Oct 2019
Designed individualized plans to support community integration and independence for adults with intellectual disabilities.
• Collaborated with families and multidisciplinary teams to assess needs and track progress.
• Developed creative strategies for managing challenging behaviors, resulting in improved safety and client well-being.
Peer Support Specialist / Group Counselor Trainee
A Light of Hope Recovery Aug 2016 – Dec 2018
Facilitated individual and group counseling for Transitional Age Youth (TAY) and their families, supporting recovery from addiction and co-occurring disorders.
• Led group sessions on relapse prevention, coping skills, and healthy relationships.
• Conducted family support groups to foster healing and resilience.
• Maintained detailed treatment records and supported licensed therapists in care delivery. EDUCATION & CERTIFICATIONS
Master of Public Administration – Public Sector Management & Leadership (In Progress) California State University, Northridge
Bachelor of Arts in Sociology University of California, Riverside – Summa Cum Laude Peer Support Specialist Certification Lutheran Social Services Southern California Mental Health First Aid Certification National Council for Wellbeing Certified Wellness Coach II State of California DHCAI Naloxone Administration Certification California State Board of Pharmacy Substance Abuse Counseling Certification Pierce College