Customer Service Market Research

RH

ROSS HULL

**************@*****.*** 817-***-**** Weatherford, TX 76088

Dynamic leader with a proven track record in driving market expansion and revenue growth, notably at Core-Mark International. Expert in vendor negotiation and team leadership, I excel in developing strategic partnerships and enhancing customer relationships. Achieved significant territory growth through innovative sales strategies and market research, demonstrating exceptional presentation skills and a commitment to excellence. Vendor negotiation

Market research

Customer relationship management

Sales strategy development

Customer service

Team leadership

Cold calling

Presentation skills

Marketing

Sales management

Relationship building

Negotiation

Customer relations

Bidding processes

Business marketing

Good Decision 2 Weatherford, Texas

Owner

02/2024 - Current

Ordered and delivered product to convenience and liquor stores. Maintained relationships with existing clients by providing superior customer service.

Oversaw budgeting and financial management.

Identified new opportunities for growth, expansion, and diversification. Employed and managed vendors by negotiating deliverables, cost and expected quality.

Core-Mark International Fort Worth,

Texas

Business Development Manager

03/2005 - 12/2023

Researched target markets to understand the needs of current and potential customers.

Maintained a database of existing customers and prospective leads. Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.

Created presentations to attract new business opportunities. Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.

Developed and implemented strategies to increase sales and market share. Conducted market research and analysis to identify new business opportunities.

Negotiated contracts with vendors, suppliers, partners, and customers. Attended tradeshows and conferences to network with potential clients. Leveraged cold calling, in-person visits and referrals to build leads. Established new customer accounts using negotiation and sales closing abilities.

Summary

Skills

Experience

Negotiated and closed high-value contracts with new and existing clients to increase market share.

Coached, developed and motivated team to achieve revenue goals. Developed and significantly grew assigned territory using strong engagement and marketing skills.

Resolved customer complaints regarding sales and service. Supported sales team members to drive growth and development. CD Hartnett Weatherford, TX

Sales Associate

04/1988 - 03/2005

Participated in negotiations with vendors regarding product purchases or contracts.

Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Developed and implemented sales strategies to increase market share. Collaborated with marketing team to create promotional materials for target customers.

Provided technical support for customers when needed, answering questions about product features and capabilities. Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

Established relationships with key clients, while maintaining existing customer base.

Identified and developed new markets for products or services. Executed strategic sales plans to expand customer base and revenue. Performed sales consultations and educated clients on products and services.

Achieved company growth and brand development through market expansion and sales.

Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Resolved customer complaints regarding sales and service. Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns. Directed and coordinated products, services and sales activities. Coached, developed and motivated team to achieve revenue goals. Attended trade shows, conferences, and other events as a representative of the company's brand.

Oversaw hiring process for new personnel within the department. Weatherford College Weatherford, TX

High School Diploma

Education and Training

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