Customer Service Specialist

Rachel Jaffe

Seattle, WA 312-***-**** **********@*****.*** Open to Nationwide Remote

Professional Summary

Customer Service Specialist with 3+ years of experience in retail and client-facing roles. Skilled at resolving inquiries with empathy, accuracy, and speed across fast-paced environments. Known for balancing efficiency with quality—recognized for loyalty program enrollments and positive customer interactions. Ready to transition into remote support roles with strengths in problem-solving, multitasking, and maintaining professionalism under pressure. Core Skills

• Customer Support (Phone, Email, Chat)

• De-escalation & Conflict Resolution

• POS & Payment Processing (Cash/Card)

• Microsoft Office Suite (Word, Excel, Outlook)

• Time Management & Multitasking

• Sales Support & Loyalty Enrollment

• Remote Tools: Google Workspace, Slack, Zoom (ready for Zendesk, Intercom, Shopify, Salesforce Service Cloud)

Professional Experience

Regal Theaters – Crew Member Jul 2024 – Aug 2025

- Delivered fast, accurate service at concession stands; processed dozens of cash and card transactions per shift.

- Verified tickets and assisted with guest entry, ensuring smooth theater operations for hundreds of daily visitors.

- Performed routine safety and cleanliness checks, maintaining a welcoming customer experience. CVS – Sales Associate Sep 2022 – Jun 2023

- Assisted 40–60 customers per shift with product inquiries and purchases, ensuring a positive experience. - Recognized for exceptional customer engagement and successfully promoting the store’s loyalty program.

- Maintained an organized, clean store environment while balancing janitorial tasks with customer needs. Walgreens – Customer Service Associate Sep 2020 – May 2022

- Provided product support and service information to diverse customer base in a busy retail environment.

- Handled daily cash/card transactions with accuracy and efficiency, maintaining trust and reliability.- Restocked and organized merchandise displays to meet company presentation standards. 1

Education

DePaul College Prep High School Diploma (2017)

Additional Highlights

• Adaptable to remote technology platforms and customer service ticketing systems.

• Strong record of staying calm under pressure, supporting smooth operations during peak hours.

• Flexible scheduling, open to evening and weekend shifts. 2

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