General Manager

James Jimenez

Atlanta *********@*****.*** 470-***-****

PROFESSIONAL SUMMARY

Hospitality professional with 10+ years of restaurant management experience in upscale dining. Skilled in team leadership, guest relations, and operational efficiency, with a track record of sustaining high service standards and elevating customer satisfaction. Passionate about developing talent, optimizing performance, and contributing to the success of a forward-thinking organization. CERTIFICATES

Introductory Sommelier Course

Level 1

WORK EXPERIENCE

05/2025 – Present Blackjack Bar Tapas

Opening General Manager

•Oversee day-to-day operations for both front- and back-of-house teams, ensuring alignment of service, culinary, and operational standards Atlanta, GA

•Nurture a positive, high-energy workplace culture, driving staff engagement, morale, and performance.

•Recruit, interview, and hire top talent; develop onboarding and training programs to foster long-term retention and skill development.

•Supervise, counsel, and schedule hourly staff and salaried managers, balancing coverage with cost efficiency.

•Establish and maintain vendor relationships; oversee product ordering, inventory management, and supplier negotiations to optimize cost and quality.

•Monitor and approve labor and payroll, ensuring compliance with budget targets while maintaining service excellence.

•Review and implement guest feedback to enhance the dining experience, maintain high service standards, and improve customer satisfaction metrics.

•Coordinate and execute restaurant buyouts, private dining, and special events, boosting revenue and expanding brand presence.

•Provide consistent floor leadership and hands-on coaching for staff and managers, reinforcing service standards and hospitality culture.

•Hand-selected and developed opening team members to ensure seamless service and uphold brand standards, achieving a 4.8 / 5 guest rating. 06/2024 – 05/2025 K5 Hospitality - 5Church Midtown Interim General Manager

•Direct daily front-of-house operations with a focus on consistency, efficiency, and guest satisfaction.

Atlanta

•Champion a culture of positivity, accountability, and professional growth across all teams.

•Lead recruitment, onboarding, and leadership development to build high- performing, service-driven staff.

•Oversee labor strategy, payroll, and budgeting processes to ensure profitability and compliance.

•Analyze performance metrics and guest feedback to guide continuous improvement initiatives.

•Anticipate business trends and proactively adapt operations to maximize revenue opportunities.

•Collaborate cross-functionally with culinary and executive leadership to uphold brand standards.

•Provide visible, hands-on leadership on the floor to reinforce service excellence and team alignment.

05/2023 – 06/2024 K5 Hospitality - Alta Toro

Senior Floor Manager

•Direct daily front- and back-of-house operations, ensuring seamless coordination and elevated guest experiences.

Atlanta

•Foster a high-energy, collaborative workplace that promotes accountability, engagement, and growth.

•Lead recruitment and hiring initiatives to build a talented, service-driven team aligned with brand standards.

•Design and implement comprehensive training modules to standardize performance and enhance service consistency.

•Supervise and mentor salaried managers, hourly staff, and culinary leaders to strengthen interdepartmental communication and efficiency.

•Manage labor planning, payroll, and budgeting to optimize financial performance and operational balance.

•Analyze guest feedback and operational data to drive continuous improvement in service delivery.

•Anticipate business needs, proactively adjusting staffing and operations to meet evolving demands.

•Maintain active floor leadership, providing hands-on coaching and modeling service excellence.

•Hand-selected and developed opening team members to ensure seamless service and uphold brand standards, achieving a 4.8 / 5 guest rating. 04/2022 – 05/2023 THE CHASTAIN

Floor Manager

•Maintained a strong floor presence in a refined fine-dining environment, providing real-time coaching and leadership to uphold service precision and guest satisfaction. Buckhead

•Collaborated with both front- and back-of-house teams to sustain seamless execution in alignment with the standards of a Green Michelin Star restaurant.

•Developed and mentored service assistant and food runner teams through structured training, on-the-job guidance, and performance feedback to enhance efficiency and consistency.

•Managed ordering and inventory of china, glassware, and silver, ensuring cost control, proper par levels, and readiness for high-volume or special-event service.

•Spearheaded the creation of The Chastain’s first service assistant training program at the Michelin-recognized restaurant, enhancing team cohesion, service efficiency, and consistency.

10/2021 – 04/2022 Reynolds Lake Oconee - The National Tavern Senior Restaurant Manager

•Designed and launched Reynolds’ first comprehensive management training program, establishing consistent standards and resources across all food and beverage outlets.

Greensboro

•Trained new managers, assistant managers, and supervisors on leadership principles, service excellence, and administrative best practices to strengthen operational consistency and retention.

11/2020 – 10/2021 Reynolds Lake Oconee - The Landing Restaurant Manager

•Oversaw daily restaurant operations while mentoring emerging leaders and management candidates to develop their skills in service, organization, and guest relations.

Greensboro

•Elevated the property’s Net Promoter Score (NPS) from 25 to 100 within four months by strengthening floor leadership, refining service standards, and improving membership engagement.

•Collaborated with culinary leadership to enhance menu execution and streamline communication between front- and back-of-house teams.

•Maintained adherence to high standards of service, cleanliness, and member satisfaction in a luxury private-club environment. 08/2018 – 11/2020 Reynolds Lake Oconee - Eighty8 Kitchen and Cocktails Interim Restaurant Manager

•Coordinated with the management team to establish the property’s first takeout and curbside service program in response to the COVID-19 pandemic, ensuring uninterrupted member access and satisfaction.

Greensboro

•Implemented and enforced updated cleanliness, sanitation, and social-distancing protocols to protect staff and guests while maintaining a welcoming, service- focused atmosphere.

•Supported daily operations with strong communication and leadership, ensuring smooth transitions between on-premise and off-premise service models.

•Consistently exceeded monthly financial and performance goals for five consecutive months through strategic leadership, cost control, and team engagement. 11/2017 – 02/2018 Reynolds Lake Oconee - Creek Club Assistant Restaurant Manager

•Directed day-to-day restaurant operations, overseeing payroll, scheduling, reservations, staff performance, and inventory management. Greensboro

•Ensured exceptional member satisfaction by maintaining high service standards and resolving inquiries with efficiency and care.

•Trained new food runners, service assistants, and servers to reinforce consistency, communication, and attention to detail across all service periods. EDUCATION

Music Education

Georgia College

09/2012 – 05/2017 Milledgeville

LANGUAGES

Spanish — Proficient

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