Operations Manager Patient Care
Resume:
Tanna Smith
**** * ********** ******, ****, US, *5207
*********@*****.***
Summary
Several years of experience in GAAP accounting, revenue management, and regulatory compliance. Skilled in Oracle and Microsoft Dynamics with a proven track record of maintaining accurate financial records, driving budget efficiency, and strengthening internal controls. Recognized for fostering cross-functional collaboration and implementing innovative process improvements that enhance economic performance.
Employment History:
Insight Global – Contract - March 2025-Sept 2025
St. Joseph’s Hospital Financial Operations Manager Phoenix
• Manage financial risks to protect organizational health while ensuring quality patient care.
• Drive long-term financial strategies and oversee the development of departmental budgets to support organizational growth.
• Leverage financial analysis to uncover cost-saving opportunities, streamline operations, and enhance efficiency.
• Ensure adherence to healthcare financial laws, regulations, and standards.
• Develop and manage budgets while negotiating favorable contracts with vendors, providers, and insurers.
• Present accurate financial reports, productivity, and actionable insights to executives and key stakeholders.
• Design, implement, and enforce financial policies, procedures, and best practices to strengthen compliance and efficiency.
• Oversee productivity reports and any action plans, such as furloughing staff to meet leadership goals.
• Collaborate with healthcare leadership to align financial strategies with organizational objectives.
CNA National Warranty Financial Operations Manager Scottsdale
Jun 2023 – Feb 2025
• Review financial statements, reports, and other documents to ensure that regulatory requirements are met and to monitor the performance of business units or specific projects. Communicate with department heads to develop financial plans and ensure company-wide compliance.
• Oversee organizational operations, including accounts payable and receivable, by communicating with creditors, processing invoices, and requesting late payment penalties for overdue accounts.
• Monitoring cash flow and analyzing data to identify patterns and trends in spending habits and revenue. Identifying opportunities for improvement and implementing treasury-related business processes through multi-lateral netting and cash pool structures via in-house banking, and support of treasury policies, procedures, and controls.
• Partner with HR to develop comprehensive talent acquisition strategies, optimize workforce planning, and establish effective training protocols.
• Collaborate with Leadership to make decisions about operational activities and establish strategic goals for the daily operations of the business.
• Assess the efficiency of business procedures in line with organizational objectives and implement improvements by offering constructive feedback.
• Oversee procurement processes and coordinate the allocation of materials and resources.
• Evaluate overall performance by collecting, analyzing, and interpreting data and metrics to ensure the company operates in compliance with legal standards and established regulations.
Healthcare Outcomes Performance Company Accounting Revenue Manager Phoenix
Oct 2022 - Jun 2023
• Oversee invoices and prepare analyses of expenses, and present opportunities for areas to strengthen. Establish comprehensive revenue recognition frameworks across multiple entities, implement GAAP-compliant processes, and develop sophisticated AR aging models.
• Calculate and prepare monthly revenue entries to recognize revenue under GAAP, including deferred, non-patient, and refunds.
• Collaborated with Treasury to ensure ACH information for vendors and legal entities.
• Work closely with the Revenue Cycle team regarding the cash conversion lifecycle and assess continuing process improvements.
• Create complex AR Aging Models to substantiate the adequacy of revenue recognition and accrued revenue balances.
• Create revenue analysis using a waterfall matrix to present to upper management. Analyze monthly revenue against actual and budgeted figures to identify variances and develop process improvements.
Rise Services Inc. Accounts Receivable Operations Manager Mesa
Feb 2022 - Oct 2022
• Ensure that all federal and state regulations are met and report all funding sources regarding any supplemental funding.
• Provide leadership and support to staff through coaching, counseling, timely feedback, and performance assessments.
• Facilitate and report on multi-state accounts receivable operations, managing $10 million in monthly revenue and supervising 23 staff members across three teams to ensure compliance with federal and state regulations.
• Implemented strong quality control measures for medical insurance and Medicaid billing, ensuring accurate processing across multiple funding sources.
• Generate weekly and monthly revenue reports, analyze processes and issues, and assist the team in developing proactive strategies for effective and efficient problem resolution.
• Cultivate strategic partnerships with contract representatives and external stakeholders to address complex billing challenges and optimize revenue cycles.
• Identify opportunities for improvement and training, providing timely feedback to the Accounts Receivable (AR) team, as well as to other departments and management.
• Collaborate with auditors and coordinate the preparation of resources and responses for audits related to Accounts Receivable.
• Streamlined EDI billing processes and implemented new platforms across multiple states, optimizing revenue collection from medical insurance and Medicaid.
Pacific Retirement Services April 2017 – Feb 2022
Pacific Retirement Services Director of Finance - Mirabella at ASU Tempe, AZ
Aug 2020 - Feb 2022
• Collaborated with the leadership team, safety community, and risk management to support process reviews, implement continuous improvements, and foster strong relationships with staff and residents.
• Developed effective action plans to minimize risks and ensure a safe and healthy work environment. Created and maintained a financial plan for the primary election, outlining staffing timelines and cycle goals by month and quarter.
• Oversee all aspects of a finance program, optimize operations to maximize contributions, and analyze financial trends for impact on the budget.
• Collaborate proactively with other departments to identify and resolve receivable-related account issues and to build financial budgets for the annual year-end.
• Enhance operational efficiency and company profitability by ensuring timely and accurate reimbursements and clean claims. Participate in all Medicare and state audits and identify opportunities for process improvements in patient care.
• Commitment to care by engaging with coworkers, residents, and families during times of increased need. Practice effective listening to resolve disputes or issues, resulting in positive interactions with staff and fellow residents.
Pacific Retirement Services Revenue Business Specialist – Corporate Office Medford, OR
Mar 2018 - Jul 2020
• Collaborate with physicians, nurses, and other professional hospital staff to establish standards for running a medical health facility.
• Ensure compliance with all external and internal health laws, policies, and procedures.
• Oversee the preparation and management of budgets and the fixing of rates/changes for health services.
• Oversee the performance and quality of service/product provided by contractors, suppliers, or vendors.
• Maintain up-to-date knowledge of healthcare establishment activities and operations to make effective decisions.
• Direct the finances of healthcare facilities by regulating expenditure and managing generated revenue to ensure solvency.
• Assign and schedule work tasks for medical and administrative staff in a healthcare organization.
• Analyze the financial status of a company to offer recommendations to management on steps necessary for improved finances.
• Develop and implement strategies for quality assessment of treatment services and general operations.
• Review of Monthly, Quarterly, and Annual budgets and prepare year-end financials.
• Work proactively with all departments to identify and resolve accounts receivable-related issues by researching demographic and insurance information for completeness to correct any deficiencies and prevent delays in collection efforts.
Pacific Retirement Services Business Office Manager – Cascade Manor Eugene, OR
Apr 2017 - Feb 2018
• Billing monthly charges to residents who live in the facility and the healthcare center.
• Increased operational efficiency and company profitability by timely and accurate posting of payments from patients and insurance companies.
• Managed comprehensive billing operations and insurance claims processing for a healthcare facility, ensuring 30–60-day follow-ups with insurance representatives for optimal collection rates.
• Researched demographic and insurance information for completeness to correct any deficiencies and prevent delays in collection efforts.
• Demonstrate a passion for caring, as evidenced by interaction with co-workers, residents, and families.
• Review and posting of all ancillary charges and miscellaneous expenses.
• Weekly balancing of cash posting to bank statements.
• Payroll and backup to Human Resources.
• Fostered positive relationships with residents and families through compassionate communication, while managing ancillary charges and miscellaneous expenses.
Payless Drug LTC Pharmacy Billing Manager Eugene, OR
Jan 2016 - Mar 2017
• Managed pharmacy billing, resolving insurance rejections, and ensuring accurate payer systems.
• Audited facility pharmacy bills, ensuring proper billing and resolution of disputes.
• Monitored non-covered charges, facilitating facility resolutions and accurate billing.
• Supported the Director by analyzing medication utilization and optimizing prescription processes.
• Tracked Medicaid conversions, ensuring timely and appropriate prescription billing.
• Streamlined facility billing processes through systematic auditing of monthly pharmacy charges, house stock inventory, and managed care carve-outs.
Eugene Urgent Care Billing Specialist Eugene, OR
Sep 2014 - Dec 2016
• Manage all collections and set up patient repayment plans. Managed comprehensive accounts receivable operations, streamlined billing processes, and implemented efficient payment tracking systems for a growing urgent care facility. Orchestrated daily financial transactions while maintaining meticulous accuracy in account reconciliation and payment verification procedures.
• Enhanced revenue cycle by developing structured patient repayment plans and executing strategic collection protocols to reduce outstanding balances.
• Resolved complex billing discrepancies through effective client communication and systematic account analysis, ensuring optimal payment compliance.
• Generated comprehensive financial reports and statements while ensuring strict adherence to organizational policies and regulatory requirements.
• Streamlined accounts receivable operations and implemented systematic payment tracking protocols, while managing comprehensive billing processes for an urgent care facility.
• Developed structured patient repayment plans and enhanced revenue cycle through strategic collection protocols, minimizing outstanding balances
• Maintained regulatory compliance while generating comprehensive financial reports, ensuring accurate payment verification and account management
Education
University of Phoenix, Phoenix, AZ Bachelor's Healthcare Business Management
2018 - 2021
Linn Benton Community College, Albany, OR AS Accounting Technology
1988 - 1991
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