Data Entry Customer Service
Resume:
Taryn D. Mitchell-Mabon
**** ********* **., ****, ** 75409
Professional Summary
Customer Service and Healthcare Coordination Specialist with 3+ years of experience in managing service delivery, medical benefits coordination, and data entry. Adept at processing inbound calls, reviewing electronic referral requests, determining eligibility, and utilizing phone and computer systems to manage customer interactions. Highly skilled in navigating medical platforms, interpreting call history, and ensuring compliance with healthcare protocols. Committed to delivering excellent customer service and looking to contribute to a dynamic healthcare team.
Key Skills
• Medical Service Coordination
• Customer Service & Call Handling
• Electronic Medical Records (EMR) Navigation
• Eligibility & Benefits Verification
• Appointment Scheduling
• Healthcare Data Entry & Documentation
• Procedure & Claims Review
• Multitasking & Time Management
• Microsoft Office Suite (Word, Excel, Outlook)
• Strong Verbal & Written Communication
Professional Experience
Data Entry Specialist
Korn Ferry/Cardtronics — Frisco, TX (03/2021 – Present)
• Process inbound calls to resolve inquiries and provide detailed information on account status and medical services.
• Extract, enter, and maintain medical request data into company systems, ensuring data accuracy and consistency.
• Collaborate with internal teams to determine member eligibility and verify procedure codes against benefit requirements.
• Navigate multiple computer platforms to retrieve and update customer records, ensuring all call documentation is thorough and precise.
• Meet individual and team targets by efficiently managing data entry workflows and customer requests.
Assembly/Test Specialist
Caterpillar Inc. — Decatur, IL (05/2017 – 08/2020)
• Managed inventory and asset logistics in a high-volume facility, ensuring effective supply chain operations for over 20 suppliers.
• Oversaw cost management processes and maintained up-to-date asset and inventory records through automated systems.
• Conducted regular cycle counts and implemented cost-saving strategies across materials management.
Intake Coordinator
Macon County Mental Health Board — Decatur, IL (08/2014 – 12/2016)
• Served as the first point of contact for client intake and health insurance processing, verifying eligibility and coordinating benefits.
• Entered client data into electronic systems, updated profiles, and scheduled healthcare services as requested by members.
• Provided comprehensive benefit information and addressed inquiries regarding authorization requirements for medical services.
• Assisted in coordinating healthcare referrals and triaging incoming calls to determine the urgency of requests.
Education
MA in Leadership
Lincoln Christian University — Lincoln, IL (08/2019 – 05/2021) BA in Psychology
Lincoln Christian University — Lincoln, IL (08/2015 – 05/2018) AA in Business Management
Richland Community College — Decatur, IL (08/2011 – 05/2015) Certifications & Additional Skills
• Strong familiarity with healthcare industry standards, including HIPAA regulations.
• Experience using medical coding systems (CPT, ICD-10) for procedure review.
• Proficient in healthcare software and telephony systems to manage high call volumes.
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