Human Resources Accounts Payable

PROFESSIONAL PROFILE

Versatile, mission-focused training and administrative professional with more than 15 years of progressive experience in training, human resources, management, operations and finance. An effective multi-tasker known for taking on progressively larger responsibilities both professionally and as a community leader. Skilled at taking ownership of high volume, high priority events and seamlessly organizing, coordinating and implementing to the organization’s mission and vision with little to no direction. Experienced in all general human resource practices including recruiting, interviewing, onboarding, coaching, performance evaluations and reporting. Calm, resilient and known for good judgment and fairness amongst management peers and direct reports. Key Skills include:

Behavioral Interviewing

Training & Professional Development

ADP Payroll

New Hire Onboarding

Conflict Management

QuickBooks, Excel

Recruiting Strategy & Development

Operations & Payroll

Microsoft Office

Mentoring and Coaching

Written & Verbal Communication

Accounts Payable/Receivable

CAREER HIGHLIGHTS

Ability to navigate cultural and individual differences with tact and diplomacy. Selected by District Manager to be the single point of contact for all conflict management issues across 12 stores with escalation on only the most critical events.

Championed morale across all departments by promoting engagement in the career development process. Core techniques included encouraging self-evaluation, sharing praise openly, arranging for offsite team-building activities and appreciation dinners and providing opportunities for staff to showcase their accomplishments to the whole organization or team.

RELATED EXPERIENCE

AT&T Elite Care Customer Care Resolution Team Chicago, Il 60430. July 2020- Present

oHandle customer account inquires.

oNavigate multiple systems and resolve all discrepancies.

oSales and retention

Business Administrator, Victory Church, Chicago, IL 2013 – Present

Partnered with senior pastor to build a job description for my role which included taking on leadership responsibility in training department heads as well as operational and financial management. This allowed senior pastor to focus on the spiritual elements of ministry and member care. Key responsibilities include:

oOversight of 10 auxiliaries. Select professional development resources and curriculum based on needs and demographics of students and conduct hands-on training for all volunteer teachers.

oOrganize large scale community and outreach events such as picnics and back to school programs designed to strengthen relationships and provide ministry on a more practical level.

oBring top leadership experts from the John Maxwell Executive Leadership team and coordinate the yearly symposium for all teachers within the Illinois State Sunday School Department

oServe as point person for the recording and updating of all financial transactions including payroll, travel, training and other related administrative costs. Organize and disseminate monthly financial statements to members. Key process improvement included putting in place workflow processes that help to reduce mishandling of cash and create a paper trail that facilitates internal audits.

oPractice strict confidentiality in all areas of service including financial, medical, emotional and mental health of members.

Spearhead all fundraising activities as the Assistant Global Missions Director of the denomination’s Missions Auxiliary, funding up to 5 countries and 53 individual churches on a yearly basis.

oPartner with leadership staff to identify specific areas of concern within each of their communities and develop training to bring awareness and provide tools to enhance quality of life on a personal and spiritual level. Key contribution in this area included developing and presenting a training for women that promoted the benefits of education/training as a means of independence.

Sales & Event Coordinator, Evaluation & Recovery Advisors, Hinsdale, IL 2018 – 2019

Partnered with business owner to create a mission and vision for marketing events to the community. Served as liaison to the Chamber of Commerce in fully organizing and deploying events in 2 locations with responsibility for development of the local program and community engagement.

Facilitate the company culture of celebration by coordinating various events around employee lifestyle events and appreciation including a baby shower, company dinner, bowling and picnic outings. Other duties include managing payments and defaults associated with customer accounts and maintaining online inventory.

Office Manager, Integrity Tax Services, Chicago, IL 2014-2018

Managed up to 20 people across 4 locations with responsibility for full administration and coordination of scheduling and payroll. Provided advice and adhered to strict confidentiality protocols in preparation of client tax forms.

Manager, Retail Ventures, Chicago IL 1997 – 2014

Practiced a hands-on, proactive recruiting strategy and actively shopped great candidates each month at stores that promoted quality service.

Practiced critical conversations daily with associates to avoid performance evaluation sticker shock and known as fair and practical in decision-making.

Oversight of the entire onboarding process from paperwork review, and company introduction all the way through the shadowing/coaching process. Served as a mentor to new hires and helped them select appropriate benefits based on lifestyle needs.

Implemented a new hire onboarding process that stair-stepped associates into their responsibility which resulted in consistently keeping a below average turnover rate and high loyalty among my team members.

Promoted from part-time cashier to customer service manager to department manager within three years of hire. Responsible for a department of $2M worth of inventory and up to 10 employees. Managed budgets of nearly $100k annually, keeping cost in line with a strong customer focused employee centered culture.

EDUCATION AND TRAINING

Bachelor of Science, Criminal Justice, Chicago State University

Leadership Trainings:

Law of the Lid Leadership Transformation, John Maxwell International

Level 5 Leadership, Good to Great, Jim Collins

Teachers Training Certifications, PCAF International

Gold, Silver & Bronze Medals of Understanding your Clients, Liberty Tax School

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