Retail, Customer Service

UMANDA PERERA

**********@*****.*** 805-***-****

EDUCATION

California State University, Northridge May 2025

Bachelor of Science in Business Administration and Management Major: Business Management & Administration

Ventura College May 2022

Associate of Science

GPA 3.5

Dean’s List

Relevant Coursework: Managerial & Financial Accounting Rio Mesa High School June 2021

High School Diploma

GPA 3.5

Graduated

EXPERIENCE

Target November 2021-August 2023

Guest Advocate

● Greeted and welcomed 100+ guests daily as they entered and shared store promotions

● Interacted with guests and created an inclusive work environment, taking orders to customers’ cars in less than 2 minutes and doing merchandise returns

● Analyzed situations quickly, such as unplanned registers going down and being able to think on feet and adapt to different guest interactions and situations

● Experienced in promoting savings such as saving 20% with Target red card, various benefits, and offerings

● Managed efficiently to minimize guest wait time to less than 2 minutes, as well as maintain guest service

BOYS & GIRLS CLUB OF GREATER OXNARD AND PORT HUENEME May 2018- August 2019 Volunteer

● Led and supervised 300+ children while being able to step up and be in charge when needed

● Organized paperwork and filing, completed office work using Excel and Microsoft Word

● Managed work under stressful conditions, supervising 300+ kids FINN TV USA May 2025

Personal Assistant

● Maintaining files such as Bank deposits/receipts,

● Prepares invoices for both physical spreadsheet and payment vouchers folder & petty cash.

● Prepares Bank reconciliations, manage documents, and keep track of the children programs being aired on our television channel.

● Edits content and helps behind the scene of production SKILLS & INTERESTS

Technical: Microsoft Word, Excel, Photoshop

Language: English, Sinhala

Interests: Photography, Reading, Writing, Marketing

● Ability to multitask and prioritize under pressure

● Good at collaboration

● Friendly and professional customer interaction

● Punctual and reliable

● Maintaining cleanliness and organization

● Strong communication and active listening skills

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