Customer Service Plant Manager

Roxanna L. Thomas

443-***-**** • *****************@*******.***

Accounting and business professional with more than 20 years of experience in a variety of office settings. Able to multi-task and meet strict deadlines. Organized and detail-oriented, able to learn new applications with ease. Core qualifications include staff training and development, customer relations, process improvements, management and team leadership.

2024-Present- Assistant Plant Manager (Upper Marlboro)

Participates in financial analysis and planning and tracks P&L metrics.

Promotes a performance- driven and continuous-improvement environment for manufacturing operations; fostering innovation and creativity within the plant.

Proactively seeks ways to improve KPJ's particularly decreasing CPU (cost per unit) and maintaining quality, efficiency and customer service.

Evaluates manufacturing, production and logistics processes for improved efficiencies at assigned plant.

Works with the Market Manager to provide insights on process improvement opportunities for safety, quality, delivery, production and cost reduction; gains approval, develops plans and leads the implementation.

Manages all manufacturing and logistics related activities for assigned plant.

Oversees production to ensure fulfillment of all customer orders.

Ensures on-schedule and on-budget delivery.

Assesses plant performance against operating plans and standards ensuring plant performance meets area goals and exceeds customer requirements.

Maintain ‘s the plant's PSM\RMP and HACCP programs.

Maintains Preventive Maintenance program and makes updates as needed.

Acts as Incident commander/responder in the event of Hazmat leak or spill.

Emphasizes safety programs and initiatives and assures the highest standard of safety throughout the plant and distribution centers.

Tracks and monitors safety metrics and communicate these metrics to plant staff.

Investigates and reviews accidents and injuries with follow up as necessary ensuring timely and accurate documentation is completed.

Manages staffing requirements for increased labor efficiencies to meet plant objectives.

Establishes standards of performance including timely and accurate use of the performance management process to evaluate and communicate effectiveness and suggestions for development opportunities.

Conducts staff meetings to communicate key information and ensures messages are cascaded down into the organization.

Supervises, develops, and coaches supervisors at the plant.

Works with management team to support employees on their growth and development and motivates employees to contribute at their full potential.

Make and assume other duties and responsibilities required or assigned by management.

Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.

Maintain high safety standards.

EDUCATION &

2023-2024- Operations Analyst/Accounting & Administrative Supervisor

Oversee a team of Operations Support Clerks that provide analytical and administrative support services to a geographically dispersed operations team.

Interact with all levels of field Operations Management, corporate accounting, human resources, and safety teams to provide analytical and administrative support services.

Execute company policies, internal controls, managed data and information flow, and provide analytical and reporting support.

Oversee Accounts Payable for the Landover Region and all related Plant and Distribution Center locations. Handle vendor discrepancies and book monthly accruals.

Perform monthly variance analysis, in an effort to advise Plant managers where they stand in regards to their budget. Perform weekly checkbook reconciliation for each plant location

Track and conduct weekly team meetings in regards to customer service requests and customer feedback.

Track the AR aging for each location and follow up with distributors in regards to their account balance. Hold weekly meetings to advise plant managers and get feedback on their distributor AR aging.

Weekly travel to multiple plant locations to ensure the business needs of each location are being met, and to advise the Operations Clerk at each location.

Work closely with Production and Distribution Center managers to analyze production, volume, budgets, and their monthly P&L’s.

2020-2023- Staff Accountant-TW Perry

Handle all chargeback inquiries for disputed credit card transactions. Research and communicate with internal staff and credit card companies to resolve. Additional responsibilities as required

Responsible for providing accounting and clerical support to the accounting department, sales & store staff, as well as customers.

Daily cash and credit card reconciliations, maintaining accounting journals, ledgers and other records detailing financial business transactions (disbursements, expense vouchers, receipts, accounts payable). Relies on experience and judgment to plan and accomplish goals.

Perform a variety of complicated tasks. Required Functions Complete daily cash reconciliations for all branches and review for accuracy and completeness.

Maintain a schedule of cash overages and shortages for all branches on a daily basis.

Work with sales and store staff to resolve overages and shortages. Communicate results to branch managers on a monthly basis.

Maintain a filing system for all bank statements and all cancelled checks, credit cards & American express statements.

Provide accounting support to sales, store staff, and customers regarding payment and invoice verification.

2019-2024 - GEA Process Engineering –Present Accounts Payable Specialist (Part-Time)

Process daily accounts payable transactions to ensure a match between the purchaser order and actual receipts

Verify and reconcile vendor monthly statements

Maintain communication between the Purchasing department and Accounts Payable in regards to changes to Purchase orders

Assist in the testing/using of new Accounts Payable software Axapta 6 (AX6)

Communicate to the IT department Accounts Payable issues related to Axapta 6 implementation

Train/mentor new staff as needed

2016-2019 Resource Energy Systems -Energy Analyst

Redistribute 30 commercial restate properties’ utility cost amongst their tenants at the local utility rates.

Effectively communicate with property managers and accountants to execute tenant leases by way of providing utility escrow estimates based on analysis of historical usage data, property square footage, utility tariffs, and the Consumer Price Index.

Completion of Electric and Water settlements with sub metered usage variances less than and recovery of proportionate allocation of landlord provided HVAC equipment, maintenance, and non-energy operation expenses.

2010-2016 Continental Realty- Accounting Manager

Recruited and managed all processes for new employees; while applying progressive disciplinary actions when appropriate in a manner consistent with management policies and procedures.

Created employee schedules and assigned duties as needed to full-time and part-time staff

Conducted employee performance reviews on an ongoing basis providing both positive and negative feedback as needed to assist each employee in their development and progression within the organization

Conducted monthly meetings to ensure team cohesiveness; using this platform to ensure all employees are on the same page and following procedures accordingly.

Responsible for coordinating and re-organizing workflow in an effort to meet current deadlines Assisted all levels of management with multiple duties

Assisted the VP and Controller in managing daily office operations

Established, maintained, and update files, databases records, and other documents.

Sorted, reviewed, and distributed incoming and outgoing mail

Ability to make administrative/procedural decisions and judgments

Responsible for reviewing and approving weekly office supply order

Yearly preparation and reporting Unclaimed Property to the State of Maryland

2008-2010 Continental Realty- Staff Accountant

Assisted in preparing yearly budgets, year-end reporting, and monthly variance analysis

Processed daily Positive Pay transmissions

Performed monthly bank reconciliations and corresponding journal entries

Processed stop payments and entered bi-weekly payroll entries

Worked closely with the IT department in implementing new accounting system

Processed Accounts Payable and handled vendor discrepancies

Processed Sales Tax and for on-line filing of tax returns

Maintained accounting records and documentation for yearly audits

Assisted all levels of management with multiple duties

Assisted the VP and Controller in managing daily office operations

Established, maintained, and update files, databases records, and other documents.

Sorted, reviewed, and distributed incoming and outgoing mail

Responsible for reviewing and approving weekly office supply order

2006-2008 Merritt Properties – Staff Accountant

Monthly variance analysis (with corresponding explanation of any overages)

Bank reconciliations and associated journal entries

CAM reconciliations

Budget preparation based on leasing assumptions (Foresight)

Answered tenant questions as needed (CAM related)

Reviewed and approved invoices related to my portfolio of properties to ensure accuracy

Assisted all levels of management with multiple duties

Established, maintained, and update files, databases records, and other documents.

2004-2006 Greenebaum and Rose – Administrative Accounting Assistant

Updated tenant accounts as needed

Monthly variance analysis

Assisted the VP and Controller in managing daily office operations

Assisted in preparation of Personal Property returns

Reviewed tax returns for accuracy

Addressed tenant issues as needed

Updated and reviewed tenant insurance certificates

Technical Skills

Lean Leader Certified (via Lean Simplified)

Project Management 35-hour course certificate of completion

Microsoft Office Suite 1997, XP, Vista, and 2010, 10 Key

Internet based databases including Sharesite, Citrix, Real Page, and Yardi, Axapta 6

Experienced with MRI, Timberline, and QuickBooks software, Foresight, Sharesight

Education

Bachelors’ Degree in Accounting

Towson University

*References available upon request

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