Data Entry Customer Service
Resume:
LESLIE
SAGASTIZADO
Data Entry/Customer Service
Rep
DETAILS
****************@*****.***
Houston,
SKILLS
• Medical Records Management
• Administrative Support
• Microsoft Excel
• Data Entry and POS Systems
• Spanish Interpretation
• Efficient and Detail-Oriented
LANGUAGES
• Spanish
• English
REFERENCES
Reference available upon request
SOCIAL LINKS
Bold Profile:
SUMMARY
Diligent and bilingual Data Entry Operator with 5 years of proven experience in customer service and administrative support. Fluent in English and Spanish, with strong analytical, communication, and teamwork skills.
Demonstrated ability to quickly adapt to fast-paced environments and deliver accurate, timely results. Committed to contributing to team success while
continuously developing professional skills. Known for a positive attitude, attention to detail, and dedication to learning and growth.
EXPERIENCE
Oct 2021 — May 2022
Data entry / Customer Service Representative
CURO Financial Technologies, Houston, TX
Provided outstanding customer support in a high-
volume remote environment, handling 50+ inbound and outbound calls daily.
Responded to customer inquiries regarding products, promotions, pricing, and company updates with
professionalism and accuracy.
Resolved escalated issues efficiently, balancing customer needs with company policies to achieve positive
outcomes.
Maintained a 95%+ response rate across communication channels while managing multiple tasks in a fully remote setup.
Adapted quickly to changes in company policies, tools, and workflows, maintaining a proactive and positive attitude in a remote setting.
Aug 2020 — Oct 2021
Data entry operator
Jim S Adler And Associates, Houston, TX
Provided high-quality client support in a fast-paced remote legal environment, managing 50+ inbound and outbound calls daily with discretion and professionalism. Collaborated with attorneys, paralegals, and
administrative staff to ensure accurate and timely client communications.
Resolved escalated client concerns with empathy and professionalism, balancing client needs with legal guidelines and firm protocols.
Maintained detailed records of all client interactions in firm-approved CRM and case management systems to
ensure accurate documentation and proper follow-up. Adapted quickly to new legal procedures, firm policies, and software tools in a fully remote setting, while maintaining a positive and client-focused attitude. Dec 2019 — Aug 2020
Data Entry / Medical Billing and Coding
Texas Family and Geriatric Clinic, 12121 Richmond
Ensured regulatory compliance by staying up-to-date on changes to medical billing and coding standards,
including ICD-10, CPT, and HIPAA.
Supported training initiatives by integrating hands-on activities that reinforced foundational billing and coding principles for team members or trainees.
Delivered compassionate, patient-centered care by
actively listening to concerns and ensuring a respectful, supportive experience.
Managed 10–20 incoming calls daily, providing accurate office information, resolving inquiries, setting
appointment's.
Oct 2018 — Jun 2019
Cashier/Customer Service Cashier
Buff Burger, Houston
Accurately processed all sales transactions using POS systems, minimizing errors and reducing customer wait times.
Operated the cash register efficiently, ensuring smooth, error-free checkouts in a fast-paced retail environment. Carefully wrapped and bagged merchandise to prevent product damage and ensure a positive unboxing
experience.
Resolved customer concerns professionally and
promptly, contributing to improved customer
relationships and repeat business.
May 2017 — Sep 2018
Cashier/Customer Service Cashier
McDonald, Houston
Counted and balanced tills at the beginning and end of shifts, reconciling discrepancies and logging refunds, deferrals, and overages in accordance with company policies.
Processed returns and exchanges efficiently, accurately recording details in the store database and organizing returned merchandise for restocking.
Operated the cash register and barcode scanner to
complete sales, ensuring accurate pricing and efficient transactions.
Resolved customer complaints calmly and professionally, contributing to improved customer satisfaction and repeat business.
EDUCATION
2020 — 2020
Certificate in Medical Billing And Coding
Alterius, Houston, TX
Completed comprehensive training in ICD-10, CPT, and HCPCS coding systems for inpatient and outpatient
services.
Gained working knowledge of healthcare reimbursement methods, medical terminology, anatomy & physiology, and HIPAA compliance.
Trained in interpreting medical records, assigning accurate diagnostic and procedural codes, and navigating electronic health record (EHR) systems.
Developed proficiency in claims processing, insurance verification, and payer-specific billing guidelines
(Medicare, Medicaid, private insurers).
Graduated with Honors GPA: 3.7/4.0
2017 — 2018
High School Diploma
St Michael's Learning Academy, Houston, Texas
Graduated with Honors
GPA; 3.6/4.0
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