Quality Assurance Financial Services

Montique C. Hayes

***********@*****.***

CANDIDATE HIGHLIGHTS

Efficient Financial Officer and Quality Assurance Tester with a proven record of accomplishment at Lendmark Financial Services, enhancing software quality and customer satisfaction through meticulous testing, process improvement and financial needs. I am skilled in data analysis and mentoring, and I have excelled in developing testing plans and performance testing, achieving significant workflow enhancements and compliance with industry standards. Self-motivated with outstanding oral and written communication skills with extensive experience in providing financial services to customers. Solid background performing quality assurance testing and consultative services for customers.

PROFESSIONAL EXPERIENCE

Lendmark Financial Services – Gwinnett County GA 03/2014 – 05/2025

Senior Loan Officer/Customer Service

Evaluated loan applications by assessing financial status, credit, and property evaluations to determine feasibility of granting loans.

Developed and maintained relationships with clients, real estate agents, and builders to encourage new and repeat business opportunities.

Guided applicants through the loan application process, explaining different loan products and the terms of each one.

Negotiated loan terms and conditions with applicants, ensuring compliance with financial regulations and organization policies.

Managed customer complaints for the company to ensure proper handling and resolved utilizing our complaint management software.

Processed administrative duties for repossessions including assigning to an approved agent and follow-up.

Processed charge-off transactions on all delinquent accounts as well as paid contracts and released liens in a timely manner.

Quality Assurance Test Specialist

Evaluated and operated diagnostic tests for system networks and applications to ensure stability and efficiency.

Handled the monitoring, inspecting, and proposing of measures to correct or improve the organization's final products to meet established quality standards.

Collaborated with developers providing them feedback on what needs improvement to produce top quality programs that meet customer expectations.

One Main Financial – Lawrenceville GA 10/2012 – 03/2014

Senior Branch Account Manager

Sold/solicited our products to meet personal performance goals.

Handled the complete loan cycle including processing and recording credit verifications.

Handled all collection activities related to delinquent accounts.

Performed administrative tasks in processing insurance products at the direction of a licensed agent.

Performed routine transactions through an on-line terminal and processed payments and disbursements.

Allstate Insurance – Atlanta GA 11/2007 – 04/2010

Licensed Property & Casualty Agent

Generated new business for the agency and maintained an extensive sales lead database.

Presented to corporate officials and individuals via networking about products and services.

Sold various types of insurance policies to businesses and individuals on behalf of Allstate including auto, home and life insurance.

Increased revenue by 15% within the first 6 months of employment.

Calculated premiums and established payment methods.

Tailored insurance programs for individuals, covering multiple risks.

EDUCATION

Bachelor of Science in Business Administration – May 2020, Colorado Technical University

Associate in Applied Science in General Studies – December 2008, Colorado Technical University

Toastmasters International Charter Member – 2022

SKILLS

Goldtrac • Microsoft Office • Initiative

Calms • Training and Development • Communication

Citrix • Statistical Analysis • Adaptability

Program Management • Analytical Thinking • Decision Making

Sales • Results-Oriented • Customer Service

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