Customer Service Associate

Staci Williams

Columbus, GA

Professional Summary

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Customer Service Associate

Lowe's Home Improvement-Columbus, GA

April 2025 to Present

Started in Electrical assisting customers with light bulbs, ceiling fans, ring doorbell, etc., then got promoted to plumbing with no experience but learned a lot of experience. Now I am a cashier at the the front end of the store. I have received an overwhelming number of 10 star ratings from the customers about my customer service.

Uber Driver

Uber-Columbus, GA

May 2023 to Present

• Pick up passengers from their current location and take them to their desired location. Shop in store delivery orders, select items for customers and deliver them before their desired expectations. Office Manager

Buckner & Smith-Opelika, AL

July 2008 to April 2023

Ensure smooth operation of business and that personnel bond cohesively. Supervise employees in a fair and consistent manner. Delegate main duties of employee scheduling, payroll, accounting and computer troubleshooting. Generate monthly reports of productivity, revenue and expenses noting areas in need of improvement.

Claims Representative

GEICO-Macon, GA

February 2008 to June 2008

Assisted customers, via telephone, with automobile accidents and claims. Facilitated assessment of vehicle damages and/or medical expenses. Issued all checks to repair shop, medical facility and customer for damages. Ensured customer satisfaction from beginning to end of claim. Procurement Specialist/Administrative Assistant

Wesleyan College-Macon, GA

May 2006 to February 2008

Oversee purchase of office equipment and supplies for all departments. Assisted students with purchase of computers and set up with appropriate programs. Handled all office requests from CEO of Computer Information Services in the day-to-day operation of the office. Property Manager

Maddox Management-Columbus, GA

January 2001 to April 2006

Supervise five employees. Handled accounts payable, accounts receivable and payroll. Maintain client files, balance billing, account problem-solving and payment posting. Ensure all maintenance requests fulfilled.

Education

Accounting

Chattahoochee Valley Community College-Phenix City, AL September 1989 to June 1991

High school diploma

Hallie Turner Private School-Columbus, GA

June 1986 to July 1986

Skills

• Computer skills (10+ years)

• Customer inquiry handling

• Account reconciliation

• Operations management (5 years)

• Microsoft Office (10+ years)

• Communication skills (10+ years)

• Order assistance

• In-person customer service (10+ years)

• General ledger reconciliation

• Purchasing

• Balancing cash drawers

• Merchandising

• Accounts payable and receivable management

• Financial report writing

• Conflict management

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