Human Resources Talent Acquisition

Cintya Apap 862-***-**** • **********@*****.***

Roseland, NJ

Accomplished Director of Human Resources

Highly motivated, innovative, and committed Human Resources executive with extensive experience in HR operations management and agility within large, complex environments and cultures. Skilled in working directly with leaders, influencing key strategic decisions with wide-ranging impact.

In-depth knowledge of all facets of Human Resources, including recruiting, employee retention, performance management, metrics reporting, talent acquisition, and campaigns to strengthen corporate culture. AREAS OF EXPERTISE

HR Operations

Strategic Analysis & Planning

Employee Engagement

HR Policies / Best Practices

Key Advisor to Leadership

Team Leadership

Employee Retention

Healthcare Industry

Onboarding / Offboarding

Recruiting

Regulatory Compliance

Change Management

CAREER EXPERIENCE

CARING PEOPLE INC. (2012 – Present)

A demonstrated record of success and achievement at this home healthcare agency, marked by a series of promotions to positions of increased influence, authority, and accountability. DIRECTOR OF HUMAN RESOURCES, PROMOTED FROM MANAGER CARING PEOPLE INC., CLIFTON, NJ (May 2023 – Present) Leads vision, strategy, and execution for all facets of Human Resources, with authority over an HR department of five direct reports. Serves as a trusted advisor and subject matter expert, providing guidance and direction to executive leadership on all HR issues, including legal and regulatory compliance at the state and federal levels.

Directs the onboarding of new hires as well as disciplinary measures and terminations of existing employees.

Coordinates and leads employee onboarding and exit surveys to identify opportunities to improve engagement and retention.

Oversees the annual performance review process, fostering a culture of improvement through feedback.

Successfully navigates the HR organization through periods of organizational change.

Recommends new procedures and leads training to ensure continued compliance with emerging changes in labor and employment law.

Implemented processes that increased HR records compliance from 40% to 90%.

Instrumental in helping the organization to achieve CHAP accreditation, an independent, nonprofit certification for home and community-based healthcare organizations that demonstrates compliance with high standards of quality and safety for patient-centered care.

Maintains an updated command of the industry and competitor activity in order to adjust HR strategies accordingly.

Designed and executed a corporate employee engagement and recognition program across 14 branches in six states to address employee needs, reduce turnover, and celebrate employee success.

Developed and implemented a comprehensive manual HR record-keeping and compliance tracking system, ensuring adherence to all regulatory requirements despite the absence of an integrated HCM solution. Cintya Apap Page 2 of 3

Designed and streamlined processes for data entry, retrieval, and auditing of all HR-related documentation, significantly reducing compliance risks and enhancing data integrity.

Mitigated potential legal and financial liabilities by proactively establishing a robust, non-system-dependent framework for HR record management, safeguarding company interests. REGIONAL DIRECTOR OF OPERATIONS

CARING PEOPLE INC, CLIFTON, NJ (January 2022 – May 2023) Advanced to a role reporting to the Chief Executive Officer and Chief Operating Officer, with accountability for the oversight of all branches in the New Jersey Market. Collaborated effectively with clinical and sales teams to meet and surpass goals for client satisfaction, profitability, revenue growth, and employee retention. Exercised the authority to recruit, hire, and train office and clinical personnel to meet the needs of the business and its clients. Managed seven direct reports engaged in clinical, marketing, and operations roles.

Coordinated budgeting and financial planning for all branches in the region. Consistently met budget, with all branches in New Jersey meeting or exceeding the 40% designated margin target.

Successfully reduced overtime by 20% per quarter and 60% for the year.

Traveled throughout the region to visit branches and provide guidance to branch administrators and measure progress towards care and service goals.

Examined branch operations to ensure legal and regulatory compliance, as well as the satisfaction of accreditation standards.

BRANCH ADMINISTRATOR

CARING PEOPLE INC., CLIFTON, NJ (April 2018 – December 2021) Directed branch operations, supervising a team of four personnel while addressing staffing issues and patient concerns. Ensured the continuing satisfaction of quality goals. Developed and reviewed financial reports, gaining insight into the factors influencing gross profit margin.

Orchestrated and executed documentation audits to maintain professional accreditation. STAFFING MANAGER

CARING PEOPLE, CLIFTON, NJ (August 2015 – February 2018) Handled staffing to ensure full and sufficient coverage to meet the needs of home health patients. Executed the full spectrum of HR responsibilities, from orientation and in-service training to payroll and performance evaluations.

Credited with introducing a series of processes, procedures, and best practices that served as the foundation for improved client care.

ADMINISTRATIVE ASSISTANT / COMPLIANCE COORDINATOR

CARING PEOPLE, CLIFTON, NJ (August 2012 – July 2015) Joined the company to perform a variety of administrative and clerical support functions, including developing payroll and compliance reports, as well as creating, managing, and updating employee records. Maintained compliance with agency policies as well as regulatory requirements governing the home healthcare industry. EARLY CAREER

Personnel Coordinator, SeniorBridge, Livingston, NJ Administrative Assistant, Forward Motion Marketing, Bloomfield, NJ Cintya Apap Page 3 of 3

TECHNICAL PROFICIENCIES

Microsoft Office Suite

(Including data analysis with Excel, Word, and PowerPoint; consistently demonstrated rapid adoption of new technological systems and processes)

LANGUAGE SKILLS

Fluent in English and Spanish (Reading, Writing, Speaking)

Contact this candidate