Medical Records Data Entry

Keosha Jones

Sherwood, AR *********@*****.*** Available for Remote Work & Medical Courier work

Project Coordinator Healthcare Analyst Medical Records Specialist

Professional Summary

Detail-oriented and adaptable professional with 10+ years of experience in healthcare operations, medical records, customer service, and data entry. Proven ability to manage chart procurement, claims processing, and cross-functional communication in fast-paced, regulated environments. Strong leadership background with experience coordinating services across multiple clinics, including remote and travel-based assignments. Adept in Epic, insurance verification, HIPAA compliance, and cross-team collaboration.

Core Competencies

• Project Coordination & Scheduling

• Medical Records Management

• Healthcare Claims & Billing

• Risk Adjustment & Compliance

• Chart Retrieval & Analysis

• Remote Communication Tools

• Data Entry & Recordkeeping

• Multitasking & Prioritization

• Epic, Microsoft Office, Excel

• CPT, ICD-9 Coding Knowledge

• Health Insurance & Benefits

• Team Leadership & Training

Professional Experience

Class B CDL Driver

First Student-Little Rock, AR-May 2024-Current

Professional driver dedicated to getting students to and from school safely

Prioritize vehicle maintenance by conducting pre and post trip vehicle inspections

Provide support to students by assisting with boarding and exiting the bus

Chart Analyst

Arkansas Blue Cross and Blue Shield – Little Rock, AR Jan 2017 – Apr 2024

Conduct quality audits and provide feedback to reduce errors and improve processes and performance

Apply knowledge / skills to a range of moderately complex activities

Demonstrate great depth of knowledge / skills in own function and function as an information resource to others

Analytical skills for data analysis from multiple sources

Contacted and collaborated with over 50 clinics to retrieve charts and ensure compliance with risk adjustment documentation standards.

Prepped, scanned, and reviewed records for accuracy and quality prior to coding.

Coordinated chart procurement activities across locations, including travel to clinics.

Identified and escalated issues related to outstanding records and scanning equipment.

Ensured timely response to chart requests from hospitals, physicians, and patients.

Insurance Billing Specialist / Records Coordinator

UAMS – Little Rock, AR Nov 2014 – Feb 2017

Researched and resolved billing discrepancies and insurance verification issues.

Used EMR systems and Excel to process supplemental medical record requests.

Registered patients and provided mobile mammogram van services in multiple cities.

Digitized and managed inbound imaging records from external facilities.

Administrative Analyst

Delta Dental of Arkansas – Sherwood, AR May 2012 – Nov 2014

Fielded 100+ calls daily from members and providers regarding benefits and claims.

Researched and processed insurance claims, COBRA, and retiree benefits.

Drafted and implemented internal policies, coordinated meetings, and arranged conference calls.

Trained and mentored new employees on systems and workflows.

Customer Service Representative

Arkansas Blue Cross and Blue Shield – Little Rock, AR Jan 2009 – Dec 2011

Researched and explained complex eligibility and claims issues to customers.

Handled high call volume while maintaining accuracy in data entry and documentation.

Liaised with out-of-state Blue Shield providers to obtain claim and CPT code data.

Assistant

Prominent Cleaning Services – Little Rock, AR 2004 – 2008

Scheduled client meetings, maintained office supplies, and assisted in HR onboarding.

Typed and distributed community outreach materials.

Supported supervisor with administrative duties including filing and correspondence.

Education

High School Diploma – Sylvan Hills High School – Sherwood, AR

References

Available upon request or:

• Zabrina Swift – AR Department of Education – 501-***-****

• Amanda Jackson – AR Department of Education – 501-***-****

• Kiara Swift – Social Security Disability Determination – 501-***-****

Contact this candidate