SHANNON DORSEY JONES
-Agile Practitioner- Business Analyst-Training Specialist-Change Management
CONTACT
***********@*****.*** ****************@*******.***
Active Clearance: Public Trust
https://www.linkedin.com/in/shannon-d-579a452a6
Qualifications:
Collaborated with Federal Government Systems stakeholders to define and develop Helpdesk requirements for ticket tracking, metrics, and reporting. Successfully implemented these requirements, leading to positive results and improved service delivery in a federal contracting environment.
Provided comprehensive Software Maintenance Lifecycle support, including Momentum Financials, Oracle, and SAP S/4HANA. Delivered program management, infrastructure, and IT management services, with a focus on Post Deployment Software Sustainment (PDSS) and Post Production Software Sustainment (PPSS) for seamless mission support.
Experience with managing project deliverables and milestones on an aggressive project timeline and meeting business and stakeholder needs
Drove project governance by creating and standardizing high-quality processes and procedures for the Project Management Office (PMO), ensuring consistency, efficiency, and successful project delivery across the organization.
Skills:
Provided PRISM Unison software upgrade and testing support, with a focus on SAP S/4HANA implementation, ensuring smooth integration and optimal system performance.
Led requirements gathering and analysis for project and software upgrades, ensuring clear, actionable specifications for successful implementation and alignment with business objectives
Developed a comprehensive business process guide outlining purpose, policy, and impact to end users, ensuring clear understanding and consistent application across the organization
Developed a Deliverables tracking and Project Timeline to include risk assessment
Agile User Stories/ Methodology. Agile coaching and Scrum Leadership
Systems/Technical:
Icertis/SAP/SRM
Unison /PRISM Acquisition Application (HHS, FAA, NIH DOI, FEMA)
Remedy Ticketing System (NIH, FAA, DOI)
Unified Financial Management System (UFMS, Oracle) (HHS) (OCI)
Momentum Financials
Atlassian JIRA/Confluence
SAP (DOI) S4/HANA
ITIL V3 Certified
Azure DevOps
Grant Solutions, ASAP.gov
Windows 10, Microsoft 365Teams
Comprehensive Workflow/lifecycle business process creation
Agile User Stories/ Methodology
Waterfall Project Management Methodology
Version One Project Management tool
Facilitated Scrum related activities, including sprint planning, daily scrum, sprint retrospective, backlog grooming
Implemented a Microsoft TEAMS structure for 3 DOI bureaus to streamline internal projects implementation activities and communications
Organized and Led efforts for the Data validation and Migration activities for software deployment with engagement from stakeholders
Customer Relationship Management (CRM)
SAFe Agile Certification
Scrum Alliance Scrum Master Certification
Sigma 6 Green Belt certification
Ancille UPerform
Balaboka Voice Development
EDUCATION
Parkdale High School
Riverdale, Md. 1992
6001 Good Luck Road Riverdale MD 20737 301-***-****
Montgomery College
7600 Takoma Ave
Takoma Park, Md. 20912 240-***-****
Major: Paralegal Studies, 78 Semester Credits
Associations
ASUG-America’s SAP User Group
CACI Community of Practice for SAP
CACI Virtual University
AGILE Learning Center
Scrum Alliance Organization
safE Agile Certified
Unison PRISM Roundtable
Professional Experience:
Hire IT/Federal Emergency Management Agency
500 C St SW Washington, DC 20472
Office of Information Management and Reporting
July 2024-Current
Agile Delivery & Reliability Engineer /Training Solutions Architect:
Spearheaded strategic planning for conversion objects in the implementation of the SAP/S4 HANA solution, including leading design sessions and workshops with stakeholders.
Managed and communicated scope changes between FEMA and the system integrator, ensuring comprehensive review and meticulous documentation for change control approval, resulting in a 30% reduction in project delays and a 25% increase in stakeholder satisfaction.
Reviewed and communicated process-level reporting, closeout procedures, and purchase order changes impacting development and project timelines
Served as the Security and Design workshop SME, orchestrating role-based access discussions, conducting security design reviews, and analyzing current state processes.
Collaborated with stakeholders to optimize procurement functionality, streamline business process changes, and define roles and responsibilities for the SAP/S4 HANA implementation.
Executed comprehensive functional design reviews, leveraging subject matter expertise to analyze, articulate, and refine functional design documents, ensuring alignment with technical specifications and project objectives.
Oversaw validation testing and script reviews with stakeholders to ensure accuracy.
Delivered concise updates during daily standup meetings on the progress of functional design documents, project scheduling, and deliverables, ensuring alignment with Agile methodologies and sprint goals.
Orchestrated the development and management of the training schedule and timeline for the procurement team during the SAP/S4 HANA implementation, ensuring alignment with project milestones and precise roles mapping.
Conducted fit-gap analysis to identify discrepancies between current business processes and the SAP/S4 HANA implementation requirements, ensuring alignment and recommending solutions for seamless integration.
Led data migration tasks, such as data cleansing, data mapping, and testing discussions, ensuring accurate and efficient transfer of data during the SAP/S4 HANA implementation.
CACI, International/Department of Interior/ Business Integration Office; Training Department/BIO Reston VA
12201 Sunrise Valley Drive, Suite 2D400
Reston, VA 20192
January 2022-June 2024
Training Specialist/Business Analyst:
:
Developed and implemented requisitioner, buyer, and contracting officer training to meet bureaus and Office of Secretary for DOI Standards and organizational objectives using Uperfom training development tools.
Created and implemented Uperform simulations, interactive content, and knowledge transfer materials for Unison PRISM training, S4 HANA Implementation.
Facilitated training workshops and sessions for Contracting Officers, Requisitoners and Buyers in contract writing system (PRISM), both in-person and remotely.
Collaborated with internal bureau stakeholders and external partners to coordinate training initiatives and objectives to ensure alignment with bureau and department goals.
Evaluated and analyzed training effectiveness with team members and leads, make recommendations for improvement, and ensure compliance with federal government regulations and policies.
Managed and updated the Department of the Interior's (DOI) talent management system, including assigning courses and administering credit for training workshops to participants.
Designed training materials and resources, including powerpoint presentations, e-learning modules, interactive participation using whiteboards such as Miro, work step instruction creation, and simulations, using tools such as Uperform and Adobe Captivate, and Kahoot for SAP Fiori training.
Developed training outlines to capture course objectives, training topics and scenarios, interactive sessions and learning guides for S4 HANA.
Collaborated with Uperform Admin on UPerform upgrades, Uperfom standards and documenting changes in a collaborative effort.
Collaborated with Business Partners across various functional work streams on problem solving, verifying requirements and scope of work.
Conducted Requirement gathering sessions with DOI stakeholders for training content, S4 HANA materials, training schedules, and technical requirements for LMS.
DAI International Resources and Global Development (Contract)
7600 Wisconsin Ave
Bethesda, Maryland. 20814
August 2022-August 2024
Senior Manager of Agile Practice and Framework, Global Development Project Management Office:
Led the implementation of Agile methodologies across DAI Technology, resulting in a 25% increase in productivity and a 30% reduction in project timelines
Supported the Global Development Governance process
Provided leadership for change control, regulatory adherence standards, and risk management.
Tracking reports for sustainability, site reliability, and key functionality related to global sustainment including resource optimization, Biodiversity conservation methods within countries.
Collaboration with cross functioning teams and SMEs for business cases, testing scenarios, and Backlog prioritization.
Built and managed a team of 8 agile coaches and 13 practitioners to support the adoption of Agile practices across DAI Technology
Lead enterprise-wide Agile transformation, implementing and scaling agile methodologies (Scrum, SAFe, Kanban) across diverse teams to enhance delivery speed and quality.
Developed and implemented a company-wide Agile training program for 100+ users, stakeholders and senior leadership.
Collaborated and advised Product Owners and Business stakeholders on how to identify and prioritize business needs and align project deliverables accordingly.
Developed and maintained Agile metrics to track progress and identify areas for improvement.
Managed change initiatives to develop and maintain project plans, timelines, and budgets.
Developed change management and transition plans for adoption of Agile methodologies with collective efforts of PMO
Conducted presentations and workshops to educate business stakeholders, product owners and senior leadership on IT initiatives surrounding Agile solutions.
Led retrospectives and process reviews to identify inefficiencies and implement best practices for continuous improvement.
Facilitated Agile ceremonies for 3 Scrum teams, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, consistently improving team cohesion and productivity.
Improved sprint estimation accuracy by 20% through effective facilitation of backlog refinement sessions and story point estimation using techniques like Planning Poker
Utilized metrics such as burndown charts, velocity, and cumulative flow diagrams to track team performance and implement process improvements.
Utilized Azure DevOps during software implementation to streamline project tracking, manage workflows, and enhance collaboration across development teams, ensuring efficient delivery and quality control throughout the process.
CACI, International/Department of Interior/ Business Integration Office and Bureau of Land Management/Business Integration Office, Reston VA
12201 Sunrise Valley Drive, Suite 2D400
Reston, VA 20192
July 2020-January 2022:
Lead Business and Systems Analyst\ Change Management Consultant:
Aligned government business requirements with technical teams, stakeholders, and operations to build concise requirements for implementation.
Developed and maintained a realistic project schedule with over 180 items to track and align deliverables for successful completion of Grants Solution grants software deployment for Bureau of Land Management which resulted in use by 20+ and implementation stakeholders.
Articulated expected behavior to stakeholders, peers, and partners to facilitate incident management, feature development and/or process changes.
Successfully engaged and conducted. Enterprise Resource Planning (ERP): Subject Matter Expert (SME), Cross Functional Team Collaboration, Project Management, Functional Design Documentation, Quality Assurance, Systems Testing
Led and created actionable deliverables, assesses change readiness, and applies a change management framework that produces a change strategy and work plan that empowers leaders, provides a roadmap, measures sustainability outcomes, and maximizes project change adoption rates.
Organized and engaged with DOI/BLM Stakeholders in the development processes, project planning and scheduling, requirements gathering sessions for implementation and deployment of grants software.
Led these efforts with planning sessions for 30-60 bureau leads for implementation and configuration process.
Developed User training Kickoff Presentation and led 20+ Grants Management Officers for software implementation for DOI/BLM to Grants Solutions.
Collaborated with 15 development project team and business office staff with scope, change and technical framework requirements, optimization items, and development and integration testing for software changes.
Designed and engaged with BLM Systems Stakeholders to develop a standard operating procedure for the Bureau of Land Management for business processes and policy changes after GO/live of software, resulting in lower helpdesk tickets, and more interactions with Grants Management and State Directors.
DOI/BLM stakeholder engagement in creating a communication plan for deployment and subsequent business process changes for BLM Systems Stakeholders to distribute to 20-30 leadership and grants management officers.
Designed and collaborated with 3 BLM systems stakeholders with systems documentation; ASAP.gov, SAP/FBMS how; ASAP forms, and process/policy steps.
Served as Scrum lead for various functional area, developing user stories, prioritization sessions with Product Owners, and story pointing analysis.
Influenced 2 BLM stakeholders with innovative and time-efficient ways to support engagement between Grants management and state directors, Program Officers with ongoing working sessions weekly
Collaborated with 4 BLM Systems and Policy stakeholders in developing and executing training plans and curriculum; training based or may use other modes of delivery such as CBT or web-based approaches.
CACI, International/Department of Interior/ Business Integration Office and Bureau of Land Management/Business Integration Office, Reston VA
12201 Sunrise Valley Drive, Suite 2D400
Reston, VA 20192
April 2015-July 2020
Senior ERP Lead Acquisition Analyst 4 Business Analyst/ Agile Team Member:
Reviewed technical support issues to determine if changes to the software are required
Created XML files for development and verificaion
Documented and managed 5 procure to pay process steps within the business process flow
Utilized the purchasing module of the financial management system (FMS) to prepare requisitions and purchase orders, while monitoring purchasing requests for all departments.
Integrated change management activities into project plans; provided subject matter expertise, coaching and guidance to project teams
Led the functional analysis effort in collaboration with DOI counterparts of all changes to PRISM 7.3 and later release Service Packs for Instance readiness
Managed maintenance support and scheduling, which included researching steps for process improvement through change management processes and AGILE methodology.
Processed 20-30 weekly failed workflow purchase requests to be resent back to Unison PRISM for processing
Engaged with DOI stakeholders to gather and define user stories, cross-functional collaboration with varying divisions, process mapping of system flows, and provide data management support as part of the AGILE process
Organized 5-8 new user stories for backlog refinement meetings and sprints; re-prioritizing existing stories as needed, creating estimates, and deconstructing larger stories into smaller stories or tasks, scope, and led Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review.
Led Testing support efforts for Unison PRISM 7.3, compiling over 15 testing scenarios, and logging any defects with Unison.
Organized and updated functional analysis of all changes to PRISM 7.2, 7.3 7.4 and 7.5 Upgrade releases and Service Packs for Instance readiness for DOI stakeholders
Consulted with 10 + DOI stakeholders to provide Administrative and Infrastructure maintenance support, which includes researching steps for process improvement through change management processes and scheduling.
Collaborated with DOI Stakeholders in the development of the DOI electronic filing system within the SAP
Resolved and collaborated with other DOI staff on 40-50 tickets per week from users experiencing SAP and Unison PRISM Purchase Request issues that DOI staff submit via Remedy ticketing
TeraThink Corporation/ Department of Health and Human Services (Program Support Center, Silver Spring, MD.) (Indian Health Services, Rockville, MD)
11955 Freedom Dr. Suite 7800, Reston Virginia
September 21, 2010-April 2015
Principal PRISM/UFMS Functional and Business Analyst:
Designed deployment guides and test scripts for pending change requests for the development of major and minor releases within Unison PRISM Contract writing system
Organized and led peer review meetings for requirements gathering, design, and testing efforts for Unison PRISM releases.
Defined software requirements guide and documentation for the 6-development team members.
Reviewed and collaborated with senior technical support on issues to determine if software changes are required, documents, and priorities Software Change Requests (SCRs) for developers to work on.
Project/Program Management - Serve as subject matter expert on projects or workgroups for gathering, data analysis, trends, and ad hoc reporting.
Tracked and documented defects, common errors, and security patch updates that Unison PRISM provides
Gathered and recorded test results; obtained approvals and any change requests within the Unison PRISM system from operating divisions within HHS.
Managed and collaborated with the project team on project planning and scheduling using Microsoft Projects to incorporate testing and requirements gathering phases for each PRISM release.
Fiscal Year End Coordinator and POC for all PRISM-related activities
Led testing efforts to report any FAR-FAC and DFARs clause discrepancies to Unison and provided status to HHS Stakeholders
Developed a Root Cause Analysis/Problem management tool
Integrated change management activities into project plans; provide subject matter expertise, coaching, and guidance to project teams
Collaborated and Led all weekly Unison PRISM Conference calls by gathering agenda items and creating a spreadsheet of pending SCRs and tickets for discussion.
Developed and led “Lessons Learned” sessions after each major release and Fiscal Year end activities wrap up.