Customer Service Virtual Assistant

JESSA MANDAPAT

Sibsib, Tulunan, North Cotabato, Philippines

Phone: +63-928-***-**** Email: *************@*****.***

Professional Summary

Dedicated and detail-oriented professional with experience in customer service and teaching. Skilled in communication, organization, and multitasking. Eager to contribute as a Virtual Assistant by supporting business operations, managing administrative tasks, and ensuring smooth client coordination.

Work Experience

Customer Service Representative

Access Healthcare June 2024 – June 2025

Assigned with Patient Scheduling,Patient Registration, Health forms, Prescription Refills

- Handled customer inquiries and provided accurate information in a timely manner

- Resolved issues with empathy and professionalism

- Processed account updates and maintained accurate records

- Supported team targets by meeting productivity and quality standards

Teacher

Sibsib Southern Baptist Church Learning Center 2023 – 2024

- Taught English to primary-level students, developing lesson plans and classroom activities

- Maintained a positive and productive classroom environment

- Collaborated with colleagues to improve teaching methods

- Monitored student progress and provided feedback to parents

Education

Bachelor of Secondary Education, Major in English

University of Southern Mindanao 2023

Technical Skills

- Microsoft Office Suite (Word, Excel, PowerPoint)

- Google Workspace (Docs, Sheets, Drive, Gmail)

- Email and calendar management

- Task organization and time management

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