Customer Service Representative
Resume:
Maxine Turner
Melbourne, FL *****
***************@*****.***
Professional Summary
Hardworking and dedicated customer service representative with 20+ years of experience in providing exceptional customer service, resolving complex customer issues, and collaborating with cross-functional teams. Proficient in CRM software and skilled in guest service, hospitality, and administrative tasks. Proven track record of consistently meeting or exceeding performance metrics and increasing customer satisfaction.
Work Experience
Marketing Ford
Percepta-Melbourne, FL
May 2022 to Present
• Provided exceptional customer service and support to ensure customer satisfaction
• Resolved customer inquiries, complaints, and issues in a timely and professional manner
• Collaborated with cross-functional teams to resolve complex customer problems and escalations
• Built strong relationships with customers through effective communication and personalized interactions
• Utilized CRM software to track customer interactions, update account information, and document issue resolutions
• Participated in team meetings to discuss best practices, share knowledge, and collaborate on problem- solving initiatives
• Achieved monthly targets for average handle time (AHT) while maintaining quality standards for each interaction with customers
• Provided product demonstrations or explanations as needed during the sales process
• Mentored new team members by providing guidance on company policies/procedures and sharing best practices
• Conducted follow-up calls/email campaigns after resolving an issue to ensure complete resolution and gather feedback
• Collaborated with the marketing team to develop customer retention strategies, resulting in a XX% increase in repeat business
• Increased first-call resolution rate by XX% through effective problem-solving and issue escalation techniques
• Recognized as a top performer within the department for consistently meeting or exceeding performance metrics
• Assisted customers with troubleshooting technical issues related to products/services, providing step- by-step instructions or coordinating with technical support teams when necessary Customer Service Representative/Call Center
National Exemption Service, LLC-Safety Harbor, FL
June 2021 to September 2021
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Customer Service Representative/Call Center
Results Company-Lakeland, FL
November 2019 to October 2020
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responded to claim inquiries
Front Desk / MOD
Regal Palms Resort &Spa-Davenport, FL
October 2015 to October 2018
• My job description has a front desk agent is to provide great customer service also handle cash credit card receipts and also it quickly timely manner of check-ins and also checkouts. Also has a manager on duties has well had too take the guest with stressful issues, try to com mandate them.Greet arriving guest professionally and cheerfully, making sure all of their paperwork is filled out and ensuring each guest feels important.
• Keep waiting room and front desk area clean and tidy at all times to create a welcoming environment
• Improved accuracy of guest demographic data by developing new questionnaire form for guest to fill out at each departure.
Server
Buffalo Wlid Wings-Orlando, FL
January 2015 to October 2015
Has a server my job responsibility to Great customer service also serving food and alcohol on a timely manner and a great smile also handling cash credit cards and also audits Server
TGI Fridays-Orlando, FL
May 2015 to September 2015
Has a server my job responsibility to Great customer service also serving food and alcohol on a timely manner and a great smile also handling cash credit cards and also audits Server
Applesbees-Kissimmee, FL
May 2013 to September 2014
Number one key is customer service taking food order handling cash and credit cards and also providing great service to the guest. Also handling food and beverage on a timely manner and providing great customer service
Education
High school or equivalent in General Studies
Belding High School - Belding, MI
June 1993 to June 1993
Skills
• Organizational Skills (10+ years)
• Guest Service (6 years)
• Front Office (6 years)
• Scheduling
• Computer Skills
• Typing skills 30- 45 per min. (6 years)
• Microsoft Word (6 years)
• Operating Systems
• POS (Less than 1 year)
• Data Entry
• Outlook (5 years)
• Receptionist (5 years)
• Microsoft Office (7 years)
• Reception (7 years)
• 5S (4 years)
• Front Desk (7 years)
• Microsoft (6 years)
• Hotel Experience (5 years)
• Management (1 year)
• Microsoft Excel
• Medical terminology
• Filing (5 years)
• Microsoft windows Xp (6 years)
• Customer Service (7 years)
• English
• Early childhood education
• Administrative experience
• Analysis skills
• Computer literacy
Contact this candidate