High School Fort Lauderdale

**** ******** **** *** *****, Nevada,*****

Phone: 954-***-****; Email: ******.******@*****.***

PROFESSIONAL PROFILE

Possess excellent time management and adaptation skills, very organized, responsible with an attention to detail. Organized and takes initiative to be a leader, very logical, precise and analytical, able to work unsupervised or in a team environment. Experienced in use of Microsoft Windows, Office, Excel, Word, Access, and Power Point.

SKILLS

General office and technical employability skills

Knowledge of basic medical terminology

Educated in medical insurance procedures

Key alphabetic data at the rate of 50 wpm with 98% accuracy

Key numeric data at the rate of 179 kpm with 98% accuracy

Bilingual (Creole)

Improved communication and multi-tasking skills

Leadership skills, with the ability to take necessary actions in tasks when required

Motivated self-starter with a strong desire to learn

EDUCATION

Fort Lauderdale High School, Fort Lauderdale, Florida 33304

High School Diploma -GPA:3.0 (Graduated 2014)

CERTIFICATIONS

Insurer (December/2018)

Bartender (2017)

Microsoft Office Specialist (PowerPoint, Word, Access and Excel) (May/2014)

SERV safe Certified (November/2012)

WORK EXPERIENCE

Teleperformance-Customer Service Representative (December/2018-current)

Maintaining a positive, empathetic and professional attitude toward customers always.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

McDonalds- Manager (November/2012-current)

Schedule & recruit crew members to ensure that all shifts are properly manned and that any staff shortages are addressed properly

Set targets and goals for each employee and assist them in reaching these goals in a time efficient manner

Work towards ensuring that standards of hygiene are maintained by staff members and advocate good sanitary practices

Coordinate the work of staff members to ensure exceptional and timely food service delivery to customers

Supervise the counter area to ensure that all customers are being handled appropriately, especially focusing on accuracy or orders

Create and maintain effective relationships with food suppliers to ensure prompt and accurate delivery of supplies

Oversee food preparation and packing duties to ensure that all standards and protocols for both are adhered to

Address customers’ complaints to ensure their satisfaction and repeat business opportunities

Work with the human resource / accounting employees to administer payrolls and issue holidays and half times

Ensure cleanliness and sanitation of all restaurant areas, including kitchens, dining areas and order counters

VOLUNTEER EXPERIENCE

Librarian Specialist, Tyrone Bryant Library (February/2014-present)

Shelved books, assist customers, monitored computers, helped with homework

CLUBS

Key Club - an international, student-led organization that provides its members with opportunities to provide service, build character and develop leadership.

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