Property Claims Regulatory Compliance

MARQUIS BENITEZ

Grand Prairie, TX ***** 832-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Results-driven Property Claims Supervisor with close to 9 years of experience in insurance claims handling and management, specializing in both property and auto claims. Proven track record of improving claim processing efficiency, customer satisfaction, and leading high- performing teams. Skilled in virtual and in-field inspections, damage assessments, policy interpretation, and complex negotiations. Recognized for integrity, attention to detail, and strategic problem-solving. Seeking to contribute to a forward-thinking organization with a strong customer and service orientation.

CORE SKILLS

• Property & Casualty Claims Management

• Auto & Property Damage Estimation

• Policy Coverage & Interpretation

• Claims Resolution & Negotiation

• Regulatory Compliance & Audit Review

• Virtual & In-Person Inspections

• Workflow Optimization & Team Leadership

• Client Relations & Conflict Resolution

PROFESSIONAL EXPERIENCE

Property Claims Supervisor

Sedgwick Claims Management Services / Chubb, Farmers Branch, TX Jul 2021 – Present

• Led a team of adjusters handling residential and commercial property claims, overseeing accuracy, timeliness, and regulatory compliance.

• Improved customer satisfaction by implementing tailored resolution strategies for high- complexity claims.

• Audited closed files to ensure complete documentation and adherence to internal standards and legal guidelines.

• Delivered coaching and mentorship to junior staff, enhancing performance and confidence in claim handling.

• Facilitated cross-functional collaboration to streamline operations and reduce claim resolution time by 20%.

• Conducted ongoing team briefings and workshops to reinforce best practices and regulatory updates.

• Successfully managed high volumes of claims without compromising quality or service levels.

• Earned repeated recognition from leadership for outstanding performance, attention to detail, and client satisfaction.

Auto Desk Adjuster

Pilot Catastrophe Services / Allstate, Dallas, TX

Apr 2021 – Jul 2021

• Conducted virtual inspections of automobiles to assess covered damages and develop repair estimates.

• Coordinated with Allstate, Pilot, and local body shops to facilitate efficient vehicle repairs.

• Held settlement discussions with policyholders and transferred non-repairable claims to the total loss department.

Outside Property Claims Adjuster

Pilot Catastrophe Services / Allstate, Dallas, TX

Feb 2021 – Apr 2021

• Performed in-field property inspections, took photos, assessed damages, and confirmed coverage.

• Issued initial or final payments and coverage letters, negotiated estimates and supplements, and resolved claims directly with policyholders.

Property Claims Desk Adjuster

Wardlaw / Homesite, Waco, TX

Feb 2018 – Feb 2021

• Made initial contact with policyholders, assigned field adjusters, and reviewed documentation for coverage determinations.

• Compared estimates to supporting photos, processed supplements, negotiated settlements, and delivered excellent customer service throughout claim life cycles. Auto Total Loss Adjuster

Wardlaw / State Farm, West Lafayette, IN

Dec 2016 – Feb 2018

• Evaluated auto damages, reviewed vehicle photos and estimates, and verified fair market values.

• Communicated with lienholders regarding 10-day payoffs, managed salvage processes, and obtained proper documentation for ownership transfers.

• Settled total loss claims with policyholders and coordinated towing to salvage yards or insureds’ homes.

EDUCATION

University of North Carolina at Pembroke – Pembroke, NC Completed coursework in Kinesiology

CERTIFICATIONS & LICENSING

• Licensed Adjuster in 48 U.S. states (excluding NY & HI)

• Licensed Adjuster in Ontario, Canada

ACHIEVEMENTS

• Promoted to Supervisor from a Desk Adjuster role within Sedgwick

• Commended by the company director for exemplary quality, service, and leadership

• Regularly selected to lead special projects and training for new hires PERSONAL INTERESTS

Puzzle games (Tetris), family activities, personal development REFERENCES

Available upon request

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